Account Manager

1 week ago

North Sydney Council, Australia TravelCard Australia Full time

Now that the demand for travel is back and more Australians are travelling, and seeking reliable travel insurance, there is no better time to join an award-winning Travel Insurance provider offering a unique value proposition unseen in the Australian market.

Join a team of professionals who are committed to revolutionising the Travel insurance sector.

  • New North Sydney office with amazing views
  • Incredible culture, career progression opportunities
  • Up to $65K + Super + STI up to 10% of Base Salary
  • Start date 1st March 2023

TravelCard's story


TravelCard is an award-winning product that has revolutionised the Australian Travel Insurance market as it has done in other countries.

TravelCard implements the world's first travel insurance solution with real-time payments - instantly, globally, on the spot, when our customers really need it.

We handle insurance claims right there, upfront, with no out-of-pocket expenses.

Our mission is simple; to simplify our customers' travel insurance experience
.
We trust our customers. We pay claims upfront. We are in their pocket. We go above and beyond for our clients. We provide constant reliable communications and updates reducing our customers' levels of stress when things go wrong.

We serve our customers with genuine compassion and care at the exact time they need it, which makes a big difference.


That's what makes TravelCard different.


Our wonderful Partner Support Team provides an exceptional support service and acts as the first point of contact for our brokers, business partners and our national BDM team on matters related to products, process and system enquiries.


As the Account Manager working within the Partner Support Team, you will proactively develop and maintain relationships with a portfolio of brokers in order to contribute to business growth objectives.

Full product training provided to ensure you are set up for success. This role is a fantastic starting place for anyone seeking to
develop their career in business development.

Account Management

  • Proactive approach to all aspects of account management and service delivery
  • Contribute to business growth objectives by the development of new business and retention of existing business including renewals
  • Build a longterm pipeline to support new business growth
  • Develop and maintaining meaningful working relationships with brokers and ARs
  • Promote the company ethos by providing an exceptional customer experience to your broker network
  • Assist the BDMs in relationship and account management for TCA's key accounts

Broker and BDM Support

  • Serve as the first point of contact for all inbound enquiries from potential or existing brokers and business partners on matters related to products, renewals, process and system enquiries
  • Report and communicate any matters to ensure brokers and BDMs are updated with any business, system and process changes and these are accurately recorded
  • Partner with BDMs in the management of Business Partners and Corporate Clients with ongoing training, webinars and broker visits to sustain fundamental relationships.

What we're looking for

  • Previous experience in as an Account Manager
  • Previous customer services experience working with brokers would be highly regarded
  • Selfmotivated and targetoriented with proven examples of meeting and/or exceeding KPIs
  • A good knowledge and understanding of insurance products and of the Australian travel insurance market would be highly regarded
  • Experience working in a fast pace and dynamic environment
  • Exceptional customer services skills with an outstanding customercentric approach
  • Ability to promote products and services to meet the needs of our broker's and their respective clients
  • Empathic, dynamic and outgoing with excellent communication skills and the ability to build relationships
  • A mindset which is supportive and allows you to 'walk in our customer's shoes'
  • Analytical and problemsolving skills whilst working under pressure
  • The ability and willingness to take initiative
  • A reliable, punctual, loyal and willingness to be part of a team attitude

Qualifications

  • Tier 1 Insurance Broking qualification would be highly regarded

TravelCard Culture


TravelCard Australia offers a rare opportunity for its employees to be part of an established organisation with strong international foundations, that is creating something unique and innovative in the Australian Travel Insurance market.


This translates into an agile, flexible, dynamic and fun work environment where highly motivated, creative and driven people come together to make an impact, shape the organisation and make a difference in a community environment.


Starting from the very top, we foster a culture of leadership, empowering staff and making a positive difference in people's lives through our presence.

We are there when customers need us most. We genuinely believe in our unique products and

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