Head of Retail

2 weeks ago

Sydney, New South Wales, Australia The Talent Mill Full time

Now Hiring | Contemporary Designer Brands | Sydney
The brand |

This Fashion group has 5 stores across Australia and New Zealand across two brands.

The first a contemporary designer brand that is universally loved for its simplistic and modern design grounded in American cool.

The second a well loved multi-branded offering that offers an ever evolving mix of niche and mainline designers.

The role |


As the Head of Retail you will ultimately drive sales performance and financial results across all stores, based from the HQ in Sydney.


You will be client centric - driving client experience and team engagement ensuring that the brand ethos is honoured at all touchpoints.

You will be a leader in retail excellence, understanding how to inspire team cohesion, and have exceptional commercial acumen.

Reporting to the Director you will:

  • As a brand Ambassador, continually inspire the ethos of the brand internally and externally
  • Build and maintain a clientfocused mindset, client loyalty and retention
  • Foster a positive and collaborative work environment across the stores
  • Engage Boutique team members and stakeholders to establish effective and strong relationships
  • Consistently empower and guide Boutique leaders
  • Overseeing recruitment for all stores ensuring that new hires are on brand and set up for success
  • Maximise sales results and KPIs in line with the brand's strategic objectives
  • Implement operational procedures in collaboration with the Head Office departments
  • Develop visual merchandising guidelines that deliver results
The Skillset |


To be successful in this role we are looking for a dedicated people leader - who has proven extensive experience of managing multiple sites(4+) and an evident possession of resilience, problem solving ability and commercial acumen.


  • A career retailer with demonstrated previous experience in an Area/Regional/State Manager position. 4+ years in a multisite role
  • Experience in the Australian designer space or a client centric environment is essential as is a demonstrated understanding of what key attributes are required in this space
  • Demonstrated background in improving financial performance.
  • Understand and continually observe the business environment including market trends and competition
  • Passionate about a career in luxury fashion
  • Client focused with a natural ability to build and nurture relationships
  • An inspiring people leader who prioritises employee development and succession planning
  • Demonstrated ability to work within a team to achieve store targets and KPIs
  • The ability to deliver constructive feedback with emotional intelligence
The offer |

Along with defined career progression opportunities, professional development:

  • Competitive salary package
  • Opportunity to work with a talented and passionate team
  • Generous seasonal wardrobe
  • Excellent bonus structures and incentives


This role requires frequent interstate and international travel - it is autonomous and requires someone who can step into the role with relative ease.


The Talent Mill Recruitment division is a bespoke consultancy and talent acquisition specialist within the fashion, lifestyle and retail industries.

With more than 10 years specialist expertise with luxury, lifestyle & fashion brands globally we discover, recognize, and connect inspiring individuals to the most desirable brands as a trusted support to founder-led start-ups, SME's and multinational corporations within the fashion & retail industry.

Recruitment - but make it ethical not transactional. Quality over quantity - always. Truly consultative and delivered at pace.

We hold a genuine passion and expertise for the industries we support and offer a unique and modern recruitment proposition - one where we develop long term, meaningful connections, add value and deliver an unforgettable service.

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