Head of Operations Designation Commensurate with experience

2 weeks ago

Darwin city centre, Northern Territory, Australia Darwin Entertainment Centre Full time

Position DescriptionJob Title Head of Operations Designation Commensurate with experienceJob Type Full Time Employment Type Employment contractReportingRelationshipCEOSupervisory RelationshipEvents CoordinatorTechnical ManagerTicketing & AdministrationFacility CoordinatorCleanerSpecial Projects Officer/sSeasonal/Casual employeesHours 37.5 hours per week Travel Scheduled interstate travelInformationfor ApplicantsApplications must be limited to a two-page cover letter addressing the selection criteria and a resume no longer than four pages.

DarwinEntertainmentAmbition We constantly pursue improvement and betterment in everything we do.
Diversity We seek out broad experiences and influences to ensure DEC represents allpeoples and their interests.
Passion We are excited and driven to deliver remarkable experiences.
Safety The health, safety and wellbeing of every person in very interaction with DEC isparamount.

First Nations We will strive to provide a platform and opportunities for Aboriginal andTorres Strait Islander works and First Nations people.

Inclusion &DiversityWe strongly encourage applications from people who identify as First Nations, fromculturally and linguistically diverse backgrounds and people with disability.

We strive to accommodate people with disability by making reasonable workplace adjustments whenrequired.

If you require an adjustment for the recruitment process or job, please discuss this with the contact person nominated above.

Apply Online Only applications received via Seek and Artshub will be considered. Click here to apply.
Start Date October 2024About The RoleThe Head of Operations forms an integral part of Darwin Entertainment Centre's Leadership Team.
This role oversees all operational activities at Darwin Entertainment Centre (DEC) and the George Brown Darwin Botanic Gardens Amphitheatre.

Key departments and functions led by this position are Technical, Box Office, Front of House, Bars as well as safety, facilities and maintenance requirements.

This position also plays an important role in collaborating with the Chief Executive Officer to feed into the organisations strategic vision and to generate delivery pathways that enable DEC to be a commercially viable and artistically vibrant venue.

About The CentreDarwin Entertainment Centre is a Not-for-Profit Company Limited by Guarantee. Located in Darwin, it is known as the premier performing arts centre within the Northern Territory. Performances range from local school and small productions to international touring entertainment performances.
We also manage the George Brown Darwin Botanical Gardens Amphitheatre on behalf of the City of Darwin. This involves liaising with promoters, stakeholders and facilitating and safely delivering performances at the venue.
Key Accountabilities of the RoleAdvocacy

  • Promote DEC and the Amphitheatre as the preferred venues for hire to local businesses, conference organisers and interstate promoters.
  • Promote the DEC's internal ticketing services and box office as the preferred ticketing company to hirers, local businesses, conference organisers and international / interstate promoters.
Team Management

  • Contribute to a positive workplace culture that supports other staff as well as key client Hirers and Audience members.
  • Manage, train and mentor the Front of House, Technical and Box Office departments to ensure smooth, efficient, and courteous delivery of all operational activities.
  • Ensure induction processes and procedures are in place and delivered by relevant DEC Teams to hirers, their crew, performers and associates to enable safe use of the Centre's facilities.
  • Oversee the delivery of DEC's rostering system and support the Technical, Front of House and Box Office departments to ensure rosters achieve optimum efficiencies for DEC andsatisfaction for the Hirer within the agreed timeframes.
  • Drive recruitment of the Casual work pool to find proper coverage for peak periods.
  • Oversee the planning and coordination of bump in and bump out activities, and thecoordination of these where required for multiple concurrent events.
  • Oversee prudent bar sales and stock management.
Venue & Systems Management

  • Manage the DEC and Amphitheatre facilities and maintenance requirements.
  • Oversee DEC's Workplace Health & Safety compliance, Event Risk Assessments, EmergencyManagement Plans and relevant policies and procedures across the business.
  • Display financial acumen by responsibly managing a departmental budget, contributing to theHirer Estimate / Settlement process and prudently managing staffing requirements.
  • Attend high-risk events to ensure a safe and well-managed event in line with DEC policies and procedures.
  • Other duties as required.
  • Minimum of seven (7) years' experience in venue, operations and event management
  • Experience managing safety, risk, compliance, policies and procedures for events
  • Proficiency with Office 365 suite, including Microsoft Word, Excel, and PowerPoint
  • Experience in executing live performances
  • Demonstrated commercial acumen and financial management
  • A strong network of local and national operational department connections
  • Experience managing a high-performing team to achieve shared goals and outcomes
  • Experience using an event management, project management, finance or booking system
  • Box Office, production, front of house and/or bar management experienceApproved:Georgia HendyChief Executive OfficerDarwin Entertainment CentrePosition DescriptionAbout The RoleAbout The CentreDarwin Entertainment Centre is a Not-for-Profit Company Limited by Guarantee. Located in Darwin, it is known as the premier performing arts centre within the Northern Territory. Performances range from local school and small productions to internation...We also manage the George Brown Darwin Botanical Gardens Amphitheatre on behalf of the City of Darwin. This involves liaising with promoters, stakeholders and facilitating and safely delivering performances at the venue.
Key Accountabilities of the RoleAdvocacyDesignationJob TitleEmployment TypeJob TypeReporting RelationshipSupervisory RelationshipTravelHoursContactInformation for ApplicantsInclusion & DiversityApply OnlineStart Date

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