El1 Level Service Designer

1 week ago


Newcastle, New South Wales, Australia HOBAN Recruitment Full time

HOBAN Recruitment is thrilled to present a unique opportunity for an EL1 Level Service Designer role on behalf of our client located in
NEWCASTLE NSW.

As a leading recruitment agency, we strive to connect talented individuals with dynamic career opportunities.

About the Role:


As an
EL1 Level Service Designer, you will play a pivotal role in the Participant Experience Design division, contributing to the success of the Participant Service Improvement Plan and the Participant Service Charter for our client.

This leadership position involves undertaking complex tasks that deliver quality outcomes, requiring broad direction and a commitment to enhancing client experience.


Responsibilities:

  • Lead, research, and identify insights to enhance the agency's understanding of information.
  • Oversee the creation and documentation of current state service through design and research.
  • Manage process design improvements and advocate for the voice and experience of participants and stakeholders.
  • Facilitate designthinking sessions to test and design future service processes, channels, and experiences.
  • Evaluate proposed solutions at both conceptual and tactical levels.

Benefits:

  • Competitive pay rate of
    $602.55 per day, including casual loading, providing you with financial stability and recognition for your expertise.
-
11% superannuation to secure your future and support your retirement planning.
-
ASAP start date, allowing you to embark on this exciting opportunity without delay.
-
An initial up to 12-month assignment with the possibility of an extension, based on business requirements, providing job security and potential long-term prospects.

  • Fulltime position, offering
    37.5 hours per week, Monday to Friday, enabling a healthy worklife balance and time.
  • Collaborative and inclusive work environment that values innovation.

About You:

To thrive in this role, you will possess:

  • Proven experience in service design, with a focus on enhancing participant and staff experiences.
  • Strong leadership skills, including the ability to provide guidance and coaching to team members.
  • Exceptional stakeholder management and negotiation skills.
Please note you do need to be an
AUSTRALIAN CITIZEN for these Federal Government roles.

**Positions close for submissions on THURSDAY 30th November 2023.

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