product support operations representative

2 weeks ago


Tullamarine, Australia Caterpillar Full time

Career Area:

Engineering

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

As a Senior Engineering Project Team Lead/Engineering Project Team lead, you will lead global, cross-functional teams to develop, deliver, and maintain technology products for surface mining applications. You will be accountable for planning and coordinating the execution of the technical workstream supporting the NPI process, supplying technical support for the sales and delivery of products. You will be responsible for planning and leading product maintenance activities, defining product requirements, defining product strategies, learning and staying abreast of innovative technologies, while mentoring and coaching Enterprise team members. This role will require regular interactions and communications with external customers and suppliers. You will serve as a technical interface between multi-disciplinary teams.

Job Duties/Responsibilities may include, but not limited to:

  • Facilitate the technical delivery of the product and solutions across cross-functional teams.
  • Collaborating with business partners to define products requirements.
  • Participate in the construction of backlogs and roadmaps aligned to the strategic goals of the organization.
  • Participate in priority management, product planning and release management processes.
  • Participate in the performance and usage monitoring of delivered products and solutions.
  • Assist in management of product integration and coordination of multiple systems.
  • Facilitate innovation through coordination of discovery processes.

A strong team leader will rely on a wide network to obtain the resources and cooperation needed to remove roadblocks and ensure the success of their team. The team leader will interact with people from diverse technical and cultural backgrounds. The incumbent will take responsibility for their development, continuously learning through experience, professional engagements, and career opportunities. The incumbent will gain an understanding of the customers' needs and application of the product or process, as well as keeping up with technology.

Required qualifications:

  • Requires an accredited, 4 year engineering degree or equivalent
  • 10+ years of related experience.
  • Experience with mining and/or technology products.

Desired qualifications:

  • Experience with guidance and control products, and/or machine automation.
  • Experience with large enterprise solutions applications.
  • Experience with Underground Mining Technology
  • Experience with Cloud computing solutions.
  • Previous team leadership experience.
  • Strong communication and organizational skills.
  • Experience with requirements management in systems design.
  • Experience in Caterpillar's NPI process

Compensation & Benefits:
Competitive salary based on degree and professional industry working experience. The Total Rewards package includes:

  • Competitive remuneration package
  • Attractive Bonus and Share options
  • Higher Superannuation
  • Career development with global prospects
  • A strong commitment to safety and your wellbeing
  • An inclusive workplace culture focused on quality, customer service and the environment
  • A commitment to diversity and inclusion, equal opportunity, and equal outcome
  • SMART spending APP
  • The opportunity to do truly meaningful work in a supportive, constructive culture that encourages you to make the most of your talents.

Additional Information

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

For more information, visit To connect with us on social media, visit

This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, Caterpillar offers many job opportunities which can be found through our employment website at .

Posting Dates:

June 18, July 4, 2024

Caterpillar is an Equal Opportunity Employer (EEO).

Not ready to apply? Join our Talent Community .



  • Tullamarine, Australia Caterpillar Full time

    Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress...


  • Tullamarine, Australia Caterpillar Full time

    Career Area: Strategy Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just...


  • Tullamarine, Australia Caterpillar Full time

    **Career Area**:Marketing / Sales / Product Support**: **About the Position**: These assignments will be focused on: - Developing industry knowledge as well as a strong understanding of the Caterpillar Dealer network. - Building on your current skill set to help prepare you for your role as a MSOR and future leadership positions within the...

  • Production Operator

    2 weeks ago


    Tullamarine, Australia IPA Personnel Services Full time

    **ABOUT THE COMPANY** Our client is a leading global supplier of paints and coatings, and at their Tullamarine facility they specialise in manufacturing coatings & sealants for the aerospace industry. **ABOUT THE ROLE** Working within the team at Tullamarine and reporting to the Operations manager, you will be responsible for supporting the operators in...


  • Tullamarine, Australia Caterpillar Full time

    **Career Area**: Sales **Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and...


  • Tullamarine, Australia Caterpillar Full time

    Career Area:SalesYour Work Shapes the World at Caterpillar Inc.When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here...

  • Production Operator

    4 weeks ago


    Tullamarine, Australia PPG Industries Full time

    We are looking for a **Production Operator**, reporting to Production Supervisor based in Tullamarine, Victoria. **Key Responsibilities** - Support the operators with the production of coatings and sealants. - Focusing primarily on set up reduction and rapid changeover. - Setting up the equipment and materials to assist the PO. - Clean and prepare equipment...

  • Production Operator

    4 weeks ago


    Tullamarine, Australia PPG Full time

    We are looking for a **Production Operator**, reporting to Production Supervisor based in Tullamarine, Victoria. **Responsibilities**: - Support the operators with the production of coatings and sealants. - Focusing primarily on set up reduction and rapid changeover. - Setting up the equipment and materials to assist the PO. - Clean and prepare equipment...

  • Production Operator

    2 weeks ago


    Tullamarine, Australia PPG Industries Full time

    We are looking for a Production Operator, reporting to Operations Manager based in Tullamarine, Victoria.Key Responsibilities Support the operators with the production of coatings and sealants. Focusing primarily on set up reduction and rapid changeover. Setting up the equipment and materials to assist the PO. Clean and prepare equipment for the next task....

  • Production Operator

    2 weeks ago


    Tullamarine, Australia PPG Industries Full time

    We are looking for a Production Operator, reporting to Production Supervisor based in Tullamarine, Victoria.Key Responsibilities Support the operators with the production of coatings and sealants. Focusing primarily on set up reduction and rapid changeover. Setting up the equipment and materials to assist the PO. Clean and prepare equipment for the next...

  • Production Operator

    2 weeks ago


    Tullamarine, Australia PPG Full time

    We are looking for a Production Operator, reporting to Production Supervisor based in Tullamarine, Victoria.Responsibilities: Support the operators with the production of coatings and sealants. Focusing primarily on set up reduction and rapid changeover. Setting up the equipment and materials to assist the PO. Clean and prepare equipment for the next task....


  • Tullamarine, Australia Caterpillar Full time

    Career Area:Finance**:We currently have a 12 month fixed term contract opportunity for a Sales Support Representative to join our Caterpillar Financial team.You will be responsible for; Ensuring data accuracy whilst working in a fast paced environment Continuously learning and making recommendations to improve existing processes to increase velocityWhat you...

  • Sales Representative

    2 weeks ago


    Tullamarine, Australia Caterpillar Full time

    **Career Area**:Sales**: **Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and...


  • Tullamarine, Australia Caterpillar Full time

    Career Area:Marketing / Sales / Product Support**:_Caterpillar is currently seeking an experienced Industry Representative (BCP) to join the team in either of our Melbourne, Perth, Sydney, or Brisbane office locations. _About CaterpillarCaterpillar is the world's leading manufacturer of construction and mining equipment, diesel and natural gas engines,...


  • Tullamarine, Australia Caterpillar Full time

    **Career Area**:Marketing / Sales / Product Support**: As a Marketing Representative for Building Construction Products (BCP) you will work collaboratively with Caterpillar and Dealer teams in the region. This role will provide new employees tremendous exposure to the Caterpillar business while supporting business unit Sales and Marketing needs. Expect to be...


  • Tullamarine, Australia Floyd Australia Pty Ltd Full time

    **About Us** This is an excellent opportunity to join a dynamic long-established Australian-owned & operated company that is looking for the services of an experienced, enthusiastic Internal Sales / Customer Service Representative based in Tullamarine, Victoria to join its team. Floyd Australia has deservedly gained an industry-wide reputation for being an...


  • Tullamarine, Australia Floyd Australia Pty Ltd Full time

    **About Us** This is an excellent opportunity to join a dynamic long-established Australian-owned & operated company that is looking for the services of an experienced, enthusiastic Internal Sales / Customer Service Representative based in Tullamarine, Victoria to join its team. Floyd Australia has deservedly gained an industry-wide reputation for being an...

  • Sales Representative

    2 weeks ago


    Tullamarine, Australia Caterpillar Full time

    Career Area:Sales**:Your Work Shapes the World at Caterpillar Inc.When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation...


  • Tullamarine, Australia Caterpillar Full time

    **Career Area**:Marketing / Sales / Product Support**: **_Caterpillar is currently seeking an experienced Industry Representative (BCP) to join the team in either of our Melbourne, Perth, Sydney, or Brisbane office locations. _** **About Caterpillar** Caterpillar is the world’s leading manufacturer of construction and mining equipment, diesel and natural...


  • Tullamarine, Australia Radiant Recruitment Full time

    Diverse client management role, involving office-based support, problem solving, providing solutions and production projects. Tullamarine location. Tullamarine location Client and quality focused company Small, friendly and mature team environment With a small local office, this company is an independent arm of an international organisation. Providing...