Customer Service Coordinator
2 weeks ago
HOBAN have partnered with global leading distributor of speciality raw materials, offering a range of innovative products and services to more than 25,000 customers.
We are looking for a strongCustomer Service Coordinator based at the
Brookvale NSW offices.
This is a permanent position.
The role of the Customer Service Coordinator is to carry out the processes as assigned by the Customer Service / Supply Chain Manager, maintaining key relationships with both internal and external stakeholders.
Key responsibilities will include but not limited to:
- Be the prime contact for customer orders, providing a prompt professional service.
- Process all orders in Microsoft D365 in minimum time and taking ownership of orders until complete.
- Maintain contact with suppliers for operational matters, process delivery notes and follow up of orders and invoicing
- Process consignment stock returns as/when required and replace stock (including stocks at the warehouse of a specific customer)
- Follow up claims with suppliers and customers regarding pricing, volumes and quality
- Ensure Microsoft D365 is constantly kept up to date in terms of PO and SO key terms, such as ETA, delivery date, cost, price and volumes
- Monitor stock levels and recommend/advise Industry and Business Unit Managers if stocks appear too low or too high. Recommend stock transfers where appropriate.
Do you have:
- Background in Customer Service and Administration
- Detailed oriented and organised
- Strong verbal and written communication
- Ability to work in a fast pace and changing environment
What's in it for you?
- Career development and growth
- Competitive salary based on experience
- Fun and supportive environment
- Yearly bonus structure and annual pay reviews
- Onsite parking and swimming pool
- 2 x mental health days available per year
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