Customer Service Coordinator

2 weeks ago

Sydney, New South Wales, Australia EST10 Full time

Detailed Job Description:

- $65,000 to $70,000 + Superannuation | Fantastic team culture

  • Modern headquarters in the St George area with parking and public transport available
  • Drive your career to the next level by joining a global business in a period of growth and expansion

What makes this company unique?:


This specialised Tech & Software firm is a prominent player in their field, with headquarters in Sydney and operations across the UK, Europe and Asia.

Their strong customer-focus and strive for excellence positions them as a key partner to an impressive clientele of large and renowned companies across banking, hospitality, gaming and retail.

Their diverse and tight-knit team will welcome you into a collaborative office environment.

Nestled in a modern industrial complex in the heart of Kingsgrove, with parking and public transport available, their headquarters accommodate both office operations and warehouse logistics.

This office-based role will see you leveraging your problem-solving skills and coordination savviness to orchestrate service schedules for a wide personnel network while providing a superior customer experience and building strong client relationships.


What is unique about you?:


You are a skilled coordinator and a resourceful problem-solver by nature, well versed in overseeing and scheduling of service appointments.

With a meticulous eye for detail and unwavering focus, you can smoothly manage multiple resources with mínimal conflict and maximum productivity.

A practical thinker with a passion for providing superior customer service, you get a kick from ticking boxes and getting things done in a deadline driven environment.

Your calm and composed demeanour helps you navigate ever-changing schedules and manage competing priorities with grace and efficiency.

The ability to communicate professionally across all levels and inspire trust and confidence to clients and partners will see you thrive in a role where the feedback loop is constant, and the small achievements are praised and recognised by your managers and team.


A snapshot of your role:

  • Efficiently manage the daytoday scheduling of a team of service technicians to client sites across Sydney Metro with speed and precision
  • Build and maintain strong relationships with clients and technicians to ensure deadlines are met and services are performed to completion and satisfaction
  • Provide ad hoc admin support to your wider team, covering for the customer service helpdesk when required
  • Update and maintain the company's database and CRM systems, opening new service requests, creating quotations and closing jobs
  • Take initiative to seek client feedback, address and escalate stakeholder concerns, improve processes and team performance where possible

How to apply:

Fill the form, send your resume in Word format or call We will be in touch with shortlisted applicants.

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