Current jobs related to Customer Service Specialist - Perth, Western Australia - Commonwealth Bank

  • Customer Service Representative

    7 days ago

    Perth, Western Australia Customer Labs Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our team at Customer Labs. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.Key Responsibilities:Process customer orders in a timely and professional mannerAssist and resolve customer...

  • Customer Engagement Specialist

    2 weeks ago

    Perth, Western Australia Customer Labs Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our team at Customer Labs. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.Key Responsibilities:Process customer orders and respond to customer inquiries in a timely and professional...

  • Customer Experience Specialist

    2 weeks ago

    Perth, Western Australia Fisher & Paykel Customer Services Pty Ltd Full time

    About the RoleFisher & Paykel Customer Services Pty Ltd is a leading provider of home appliance repair services, committed to delivering exceptional customer experiences. We are seeking a skilled and motivated Customer Experience Specialist to join our team in Perth.Key Responsibilities:Perform professional quality service repairs at customer residences or...

  • Customer Experience Specialist

    5 days ago

    Perth, Western Australia Fisher & Paykel Customer Services Pty Ltd Full time

    About the RoleFisher & Paykel Customer Services Pty Ltd is a leading provider of home appliance solutions, and we're seeking a skilled Customer Experience Specialist to join our team in Perth.We're driven by our values of being trusted, sustainably minded, innovative, generous, and curious. As a team, we take a collaborative approach and have a working...

  • Service Pricing Specialist

    2 weeks ago

    Perth, Western Australia Interstate AC Service Full time

    About the Role:The Service Pricing Officer will be responsible for developing accurate service pricing for equipment rebuilds, customer support agreements, life cycle costs, and general service pricing within our business units.This role will work closely with a team of specialist resources, both internal and external, to assist with pricing development to...

  • Customer Experience Specialist

    2 weeks ago

    Perth, Western Australia Fisher & Paykel Customer Services Pty Ltd Full time

    About the RoleFisher & Paykel Customer Services Pty Ltd is a leading provider of home appliance solutions, driven by a culture of innovation and customer-centricity. Our team is passionate about delivering exceptional service experiences that exceed customer expectations.Our Opportunity:We are seeking a highly skilled and motivated Appliance Service...

  • Service Pricing Officer

    7 days ago

    Perth, Western Australia Interstate AC Service Full time

    About the RoleWe are seeking a skilled Service Pricing Officer to join our team at Interstate AC Service. As a key member of our pricing and quotation team, you will be responsible for developing accurate service pricing for Mining and Construction Rebuilds, Customer Support Agreements (CSA's), Life Cycle Costs (LCC's) and general service pricing within our...

  • Vulnerable Customer Care Program Specialist

    2 weeks ago

    Perth, Western Australia ACCS - ARES Customer Care Solutions GmbH Full time

    Job SummaryThe Vulnerable Customer Care Program Specialist - Operations Excellence is an impactful, forward-thinking, and collaborative opportunity within our Customer Team based at our Perth CBD offices.Key ResponsibilitiesAccountable for ongoing operational process improvements and delivery of operational insights on all Vulnerable Customer Care programs...

  • Client Account Specialist

    2 weeks ago

    Perth, Western Australia BT Financial Group Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Client Account Specialist. As a key member of our team, you will be responsible for delivering exceptional customer service, resolving issues, and providing accurate information about our financial products and services.Key ResponsibilitiesCustomer Service:...

  • Service Pricing Officer

    2 weeks ago

    Perth, Western Australia Wheelchair Transport Service, Inc. Full time

    About the Role:The Service Pricing Officer will be responsible for developing accurate service pricing for equipment solutions, customer support agreements, and life cycle costs within our Western Australia business units.This role will work closely with a team of specialist resources to assist with pricing development, ensuring accurate information is...

  • Customer Banking Specialist

    1 week ago

    Perth, Western Australia Commonwealth Bank Full time

    About the RoleWe are seeking enthusiastic customer service professionals to join our team at Commonwealth Bank. As a Customer Banking Specialist, you will be the public face of our bank, delivering a seamless banking experience to our customers.Key ResponsibilitiesHave in-depth conversations with customers about their banking needs, including home loans,...

  • Service Pricing Officer

    2 weeks ago

    Perth, Western Australia Wheelchair Transport Service, Inc. Full time

    About the Role:The Service Pricing Officer will be responsible for developing accurate service pricing for equipment rebuilds, customer support agreements, life cycle costs, and general service pricing within our Western Australia business units.This role will work closely with a team of specialist resources, both internal and external, to assist with...

  • Customer Banking Specialist

    1 week ago

    Perth, Western Australia eFinancialCareers Ltd. Full time

    Customer Banking SpecialistWe are seeking a skilled Customer Banking Specialist to join our team in Mount Lawley. As the public face of CommBank, you will deliver a seamless banking experience to our customers, providing in-depth conversations about their overall banking needs and supporting them with enquiries, cash handling, and transactional services.Key...

  • Customer Banking Specialist

    2 weeks ago

    Perth, Western Australia CommBank Full time

    About the RoleWe are seeking enthusiastic customer service professionals to join our team as Customer Banking Specialists. As the public face of CommBank, you will deliver a seamless banking experience to our customers.Key ResponsibilitiesHave in-depth conversations with customers about their overall banking needs, including Home Loans, Business Banking, and...

  • Customer Banking Specialist

    2 weeks ago

    Perth, Western Australia CommBank Full time

    About the RoleWe are seeking a highly skilled and enthusiastic customer service professional to join our team as a Customer Banking Specialist. As the public face of CommBank, you will be responsible for delivering a seamless banking experience to our customers.Key ResponsibilitiesProvide in-depth conversations with customers to understand their banking...

  • Clinical Nurse Specialist

    2 weeks ago

    Perth, Western Australia Child And Adolescent Health Service Full time

    Job DescriptionJob Title: Clinical Nurse Specialist - Immunisation ServiceJob Summary:The Child and Adolescent Health Service is seeking a highly skilled and experienced Clinical Nurse to join our Immunisation Service team at Perth Children's Hospital. As a Clinical Nurse Specialist, you will provide expert clinical and professional guidance to ensure...

  • Customer Service Representative

    3 days ago

    Perth, Western Australia Credit Union Australia Full time

    About the Role At Great Southern Bank, we're a customer-obsessed team that's passionate about helping Australians achieve their financial goals. As a Customer Service Specialist, you'll play a pivotal role in supporting our purpose by providing exceptional support and service to our customers and their retail banking needs. Based in our Perth branch,...

  • Customer Banking Specialist

    2 weeks ago

    Perth, Western Australia CommBank Full time

    About the RoleWe are seeking a highly skilled and enthusiastic customer service professional to join our team as a Customer Banking Specialist. As the public face of CommBank, you will be responsible for delivering a seamless banking experience to our customers.Key ResponsibilitiesProvide in-depth conversations with customers to understand their banking...

  • Customer Service Specialist

    7 days ago

    Perth, Western Australia Konica Minolta Business Solutions Australia Full time

    About the RoleKonica Minolta Business Solutions Australia is seeking a skilled and customer-focused individual to fill the position of Onsite Customer Valet. As a key member of our team, you will be responsible for providing exceptional support to our customers in Western Australia, ensuring their printing equipment is running smoothly and efficiently.Key...

  • Customer Service Representative

    7 days ago

    Perth, Western Australia Credit Union Australia Full time

    About the RoleWe're a customer-obsessed team at Great Southern Bank, and we're looking for a talented Customer Service Specialist to join our Perth branch. As the first point of contact for our customers, you'll provide exceptional support and serve the local community with a smile.Key ResponsibilitiesProvide top-notch customer service and support to our...

Customer Service Specialist

3 months ago

Perth, Western Australia Commonwealth Bank Full time

About Us
Consumer Finance and Everyday Banking Operations (CFEBO) complete operational processes for our CBA consumer finance products.

This includes operational processes for credit cards, personal loans, and home loan activities such as post settlements, discharges, construction loans, progress payments and government grants.


Our teams include customer facing
Contact Services and provides the operational support to the Cash and ATM needs of the group.

We are primarily located in Adelaide, Melbourne, Perth and Sydney, and together we focus on providing an efficient and high-quality service with a clear differentiation in meeting and exceeding our customers' needs.

Our
Home Loan Service and Settlements team is responsible for answering inbound enquiries from:

  • Solicitors and conveyancers seeking progress updates and bookings for purchases and discharge settlements
  • Branches enquiring about a wide variety of matters relating to the home loan process
We currently have
multiple permanent opportunities available within the team, with an intended start date of
15th January 202 4**
Your Impact

Core responsibilities include:

  • Providing excellent customer service through responding and managing our customer and stakeholder enquiries, complaints and issues across multiple channels of contact
  • Process transactions to satisfy customer enquiries whilst adhering to policies and procedures
  • Adherence to call centrebased metrics including schedule, quality and productivity
  • Work in a team environment to support the achievement of team goals and objectives
  • Identifying opportunities to improve processes within your team or work area
  • Undertake investigations in respect to customer requests and/or as a result of transactional or exception based issues
  • Processing transactions within agreed turnaround times and consistent accuracy in a highvolume environment


Our team's operational hours are
Monday to Friday between 8:15 AM - 7:00 PM (extended to 8:00 PM during daylight savings), with a rotational roster on offer.


For the first 6 weeks of the role, you will be required to complete
compulsory training which will run Monday to Friday from 8:30 AM to 5:00 PM, and will be based in our office at
300 Murray Street, Perth.



See yourself in our team
We're looking for someone who thrives in a busy environment.

You'll love the buzzing, atmosphere of our call centre and your resilient nature will see you succeed in a challenging environment.


You are the type of person who thrives on answering customer's questions and providing the best-in-class service, ensuring their needs are met and delivering the right solutions to them at the right time.


You will also have:

  • Demonstrated experience in a customer service role
  • Ability to work autonomously and within a team environment
  • Demonstrate clear and audible oral communication skills
  • Demonstrate strong attention to detail and pride in quality output
  • Potential for work outside of standard business hours and at different operational locations
We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on

Advertising End Date: 06/12/2023