Team Leader Client Engagement

2 weeks ago


Bunbury, Western Australia Mswa Full time

Here at MSWA we specialise in providing personalised care and support to those living with neurological conditions (for example MS, Parkinson's, Huntington's, Motor Neurone, Acquired Brain Injury and Stroke). We are proud of the range services we can provide our clients including allied health/clinical, in-home care, and high-support accommodation.

This role leads a small team of 4 Client Liaison Coordinators who connect clients to MSWA's internal services and supports, helping them throughout their NDIS journey.

In your role at Team Leader – South West, you'll seek to nurture and mentor them, developing a client-focused culture and ensure seamless service delivery. You'll oversee the completion of tasks, monitor KPI's, assist with Client coordination and support the team on a daily basis. You will also have a small case load of clients to support, and you will be required to travel to our Vasse office once a week.

A day in the life:

  • Support your team – help them achieve individual and team KPIs.
  • Manage your own small caseload of clients.
  • Keep things ticking along - allocate caseloads and track referral reporting against KPIs.
  • Maintain Customer Service - assist with the prompt resolution of any incidents or complaints.
  • Bring about change - Identify improvements to our processes and systems.


Our 'must haves'

  • You're an experienced team leader who can support complex customer service teams.
  • NDIS or HCP experience is desirable
  • Strong Customer Service skills
  • You can easily manage competing priorities and deadlines.
  • NDIS workers screening check (or willingness to obtain.)
  • Full driving licence.


A little about us:
We exist to make a real and lasting difference to the lives of Western Australians – whatever their needs, whatever their neuro condition. The difference each and every one of our team makes can be felt in thousands of homes across the state.

Our collective efforts enable us to continue meeting the ever-growing demand for our allied health services, accommodation and Services Centres across the state, as well as our contributions to critical neuro research throughout the world, across the country and importantly right here in Western Australia.

Benefits of Joining Our Team:

  • Flexible Work Arrangements: We value your input in creating a work schedule that benefits everyone.
  • Salary Packaging: Utilise a portion of your salary for daily expenses pre-tax.
  • Growth Opportunities: We offer a career path that fosters both personal and professional development through structured training.
  • Leave Benefits: We understand the importance of time and offer a variety of leave options including leave loading, parental leave, blood donor leave, and grandparents leave, among others.
  • Exclusive Discounts: Enjoy savings on a wide range of local and national brands.
  • Health and Wellbeing Perks: Benefit from our comprehensive Employee Assistance Program and substantial healthcare provider discounts.
  • Referral Bonus: If you know someone who can contribute positively to our team, your successful referral could earn you a bonus.


Ready to Make a Difference?
If you're prepared to join us in making a significant impact, apply now and let's discuss what life at MSWA looks like.

For a confidential conversation, please email



  • Bunbury, Western Australia Fortem Australia Full time

    Community Engagement Coordinator - RemoteAre you interested in being part of a dynamic non-profit organization dedicated to creating a positive impact in the community? Join Fortem AustraliaAbout UsAs a research-based community support organization, Fortem Australia offers comprehensive wellbeing support to Australia's emergency service and national security...


  • Bunbury, Western Australia Department of Education, Western Australia Full time

    Advertised Vacancy Number: IPS/SS895710 This is a six (6) month fixed term, full-time position commencing Term 3, 2024 Collie Senior High School (SHS) is seeking to appoint an energetic and motivated individual to fill the role of Youth Engagement and support worker. At Collie SHS, our moral purpose is to provide opportunities for all students to...


  • Bunbury, Western Australia Mswa Full time

    At MSWA, we are dedicated to offering tailored care and support for individuals with neurological conditions such as MS, Parkinson's, Huntington's, Motor Neurone, Acquired Brain Injury, and Stroke. Our comprehensive services include Allied Health/Clinical care, In-home care, and High-Support Accommodation. We are seeking an experienced Coordinator to join...

  • Educational Leader

    2 weeks ago


    East Bunbury, Western Australia Goodstart Early Learning Full time

    Role: Educational Leader Centre: Goodstart East Bunbury Employment Type: Full time Pay: $34 - $57* per hour Lead change, and champion practice uplift and excellence Competitive pay - you'll get paid on par with state primary school Teachers (*if you hold your Bachelor in Early Childhood Education and Care or equivalent) 50% discount off your childcare...

  • Physiotherapist

    2 weeks ago


    Bunbury, Western Australia Silver Chain Group Limited Full time

    Physiotherapist Attractive salary packaging options - up to $18,550 tax free No weekend or shift work and flexible hours are available to support work life balance Leave Loading payments of up to 17.5% Join a passionate and collaborative team that promotes autonomy, innovation and work life balance. As part of our growing Multidisciplinary Care team, we...

  • Construction Manager

    2 weeks ago


    Bunbury, Western Australia Scott Park Group Full time

    Construction Manager (Residential) – Bunbury / Southwest BasedRedink Southwest & SW1 Homes, Proudly part of Scott Park Group and Backed by one of the largest Building Groups in the world is looking to hire a motivated Construction Manager to lead & mentor our team of Site Supervisors in the South West RegionWorking with a team of 5 Supervisors (And with...


  • Bunbury, Western Australia Randstad Australia Full time

    Your skills are in high demand. Let Randstad Education support your casual working experience. Maximise your shifts and work as it suits you. Enjoy work and discounts on retail, food, and entertainment.Casual Early Years roles available now across South Bunbury, Glen Iris, Eaton and surrounding suburbsChoose where and how you work, managing your schedule via...


  • Bunbury, Western Australia Randstad Australia Full time

    Your skills are in high demand. Let Randstad Education support your casual working experience. Maximise your shifts and work as it suits you. Enjoy work and discounts on retail, food, and entertainment.Casual Early Years roles available now across South Bunbury, Glen Iris, Eaton and surrounding suburbsChoose where and how you work, managing your schedule via...

  • Trainer & Assessor

    2 weeks ago


    Bunbury, Western Australia St John WA Full time

    Advert Position Title: Trainer & AssessorEmployment Type: CasualLocation: Bunbury St John WA is a well renowned not-for-profit organisation whose vision and purpose is to serve humanity and build resilient communities. With over 130 years of experience, the culture at St John WA is underpinned by a strong team spirit, camaraderie and the collaboration of...


  • Bunbury, Western Australia WorkFocus Australia Full time

    Join Australia's most awarded work and wellness provider and set your career path to successWe're currently looking for a talented Rehabilitation Consultant to join our multidisciplinary team of allied health professionals.If you're passionate about making a real difference in people's lives and providing excellent customer care, this is the place for you...


  • Bunbury, Western Australia Major Loss Builders Full time

    Building Area Manager Insurance Bunbury WAMajor loss builders are expanding our new office located in Bunbury, Due to unprecedented Client Demand Our company services Key Insurers, Loss adjusters and Brokers throughout Western Australia and due to our clients demands we are experiencing growth throughout the Bunbury region and surrounds From emergency Make...


  • Bunbury, Western Australia Piacentini & Son Full time

    An experienced Senior Contract Commercial Officer is required by Piacentini & Son based at our Head Office in Bunbury, Western Australia with regular remote site travel required.Piacentini & Son is an established earthmoving and mining contractor with multiple sites across Australia.An exciting position has become available for a Senior Contract Commercial...


  • Bunbury, Western Australia Advisian Full time

    Job Description - Lead/Principal Civil EngineerCompany: WorleyPrimary Location: AUS-WA-BunburyJob: CivilSchedule: Full-timeEmployment Type: EmployeeJob Level: ExperiencedAbout the jobWe're searching for a Lead/Principal Civil Engineer to join our Bunbury team. At our company, you'll be part of a community of nearly 50,000 individuals united by a shared goal...


  • Bunbury, Western Australia Perthealthcare Full time

    (column col="" name="ssuport-content")Position PurposeA disability support worker at this level works in a team to provide direct care and support of a high standard for clients of the organisation.The worker is required to support and meet the individual needs of people with disabilities in assisting to achieve individual goals, promoting choice,...

  • registered nurse

    2 weeks ago


    Bunbury, Western Australia Evolve Talent Full time

    Team Leader/Registered Nurse – Pre-Employment Medical ChecksLocation: Bunbury, Western AustraliaHours: Monday – Friday, 8am – 4pmSalary: $90k per annumStart Date: ASAP About the position : The role is all about making sure new hires are fit and ready for work, You will be conducting pre-employment medical checks for private paying clients. We're...


  • Bunbury, Western Australia South West Aboriginal Medical Service Full time

    Men's Community Support Worker - Bunbury and Mandurah Work in a supportive and culturally rich environment Job Opportunity: Men's Community Support Worker at South West Aboriginal Medical Service (SWAMS) Are you passionate about making a difference in the lives of others? Do you want to make a meaningful impact in the community? Look no further SWAMS are...


  • Bunbury, Western Australia Scott Park Group Full time

    SW1 Homes is a highly respected building company that aims to help make the Home Ownership Dream a reality for First Home Buyers in the South West. As a New Homes Sales Consultant, you will enjoy great enquiry levels, get full design and costing support all whilst earning industry leading commissions.This is a unique opportunity to join a well-established...

  • Family Support Worker

    2 weeks ago


    Bunbury, Western Australia MacKillop Family Services Full time

    About the roleThis position is situated within MacKillop Family Services South West Emergency Care for Children (SWECC) Program. This program is responsible for providing in-home practical support and childcare services to families in crisis in locations across the South West of Western Australia. The Family Support Worker provides home-based emergency care...


  • Bunbury, Western Australia South West Aboriginal Medical Service Full time

    Men's Community Support Worker - Bunbury and MandurahWork in a supportive and culturally rich environment Job Opportunity: Men's Community Support Worker at South West Aboriginal Medical Service (SWAMS) Are you passionate about making a difference in the lives of others? Do you want to make a meaningful impact in the community? Look no further SWAMS are...

  • Sales Consultant

    2 weeks ago


    Bunbury, Western Australia Heavy Road Full time

    ARE YOU OUR NEXT SUPERSTAR EMPLOYEE?Our BusinessesBunbury Machinery – BunburyBunbury Machinery has been established for nearly 45 years in the South West of Western Australia. Our Dealership has vast experience in supplying a wide range of Agricultural and Construction equipment both new and second hand. Our Company stands for quality franchises, quality...