Eligibility Officer

2 weeks ago

Macquarie Park, Australia DXC Technology Full time

About the role


DXC Claims Management is excited to commence operations in NSW partnering with icare to improve recovery and return to work outcomes for injured workers in New South Wales.


With over 20 years' experience in workers compensation claims management, a unique opportunity exists to join a new DXC team and contribute to bringing DXC's claims management expertise to icare and the people of New South Wales.


The Eligibility Officer will be required to make decisions on whether to accept, or reject claims, and transition claims to appropriate Case Managers for ongoing management.

The role will also calculate PIAWE, advise Dispute Resolutions Managers for rationale for original decisions and identify the recovery potential of claims.


To be successful in this role, you will have

  • Strong working knowledge of the NSW Workers Compensation Act 1987 and associated Regulations and/or a Legal Qualification
  • Two years or more experience in initial claims assessment (Case Manager), or one year or more in a paralegal or legal assistant position
  • Being flexible and can adapt to change
  • Ability to interpret and implement decision according to the rules and regulations
  • Strong stakeholder management skills including negotiation and influencing skills with both internal and external customers.
  • Strong time management skills


 Computer skills
  • Microsoft Office (Word, Excel, Outlook)

Flexible working arrangements
Our virtual first approach means we offer a high degree of work flexibility. Our teams are spread across multiple geographies delivering a broad range of services. We tailor working arrangements that work for our people. These include working from home, within metropolitan or regional offices, and on customer sites.

Employee benefits


DXC offers competitive remuneration, benefits, training, and career opportunities, reflecting our commitment to improving the lives of our employees and the communities in which we live and work.

Some of these benefits include

  • Extensive resources to support your onboarding and continued development, including DXC University
  • DXC recognition, our global virtual platform which fosters a culture of appreciation and celebration with realtime reward and recognition
  • More time to do the things you love with flexible leave options, including purchased leave
  • Time to give to the community with charitable and emergency services volunteer days
  • An Employee Assistance Program to support you and your family
  • Novated leasing discounted health insurance paid parental leave and many other discounts.
We know that great people refer to great people. We will reward you when you bring your friends and family to work at DXC.

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this into action through our social impact practice.

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