Client Service Manager

7 days ago

Melbourne, Victoria, Australia Northern Trust Corp. Full time

About Northern Trust:


Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.


Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families and institutions by remaining true to our enduring principles of service, expertise and integrity.

With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.


Role Summary


As part of the Australian client services team, the
Client Services Manager supports the Global Fund Services (GFS) businesses in relation to all aspects of managing the administrative and relationship needs of institutional trust clients.

You will respond to institutional client inquiries and coordinate client activities.

This involves identifying opportunities for expanding business relationships through additional products or services and you will act as key consultant to clients.

This role will report to the Manager - GFS Client Services.

We are looking for 2 individuals to join us in our Melbourne office.

What you will do

  • Acts as key consultant to clients, delivering a first in class service
  • Ensures overall client satisfaction
  • Ensure timely deliverables and issue resolution, and effectively managing with internal stakeholders
  • Develop understanding of client's business, objectives, goals, and market challenges
  • Working closely with the Relationship Managers to update clients on emerging issues, bank products/services, legal/regulatory changes, and general financial environment.
  • Participates in development of solutions to client needs, coordinate presentations, bringing in experts when appropriate, and ensuring smooth delivery of new services
  • Travel to client locations on a selected basis where required to participate in client presentations.

About You

  • Proven experience working in financial servicing with a client servicing background
  • Strong communication skills (both written and verbal)
  • Demonstrated organisational and time management skills
  • Strong attention to detail
  • Ability to understand legal documentations
  • Proficiency in Microsoft Word and Excel

Highly Desirable (good to have):

  • Knowledge of registry
  • Ability to understand clients needs
  • Previous experience with a background in custody or custodial services
  • Knowledge of trust or asset management and/or finance
  • Understanding of reconciliation processes
  • Understanding of payment and transfer process

Working with Us:

As a Northern Trust partner, greater achievements await.

You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve Join a workplace with a greater purpose.


In Australia, we are actively involved in many ways with both community and diversity organisations, which includes paid volunteer days.

For families, we offer a very generous parental leave scheme, and all staff have access to subsidised health insurance if they choose.


Reasonable accommodation
We hope you're excited about the role and the opportunity to work with us.

We value an inclusive workplace and understand flexibility means different things to different people.

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