Claims Assistant

2 weeks ago


Darwin, Northern Territory, Australia Gallagher Full time

Overview


Gallagher Bassett (GB) is the leading third-party claims administrator in Australia and New Zealand. We handle claims for insurers, brokers, government bodies, and self-insured organizations as part of Arthur J Gallagher & Co, a global risk management and insurance group. Life at GB is anything but dull - it's fast-paced, challenging, and incredibly rewarding. Our workplace culture is social, engaging, and built on The Gallagher Way - our core values that guide everything we do.

Alongside our supportive and inclusive team environment, we offer robust learning and career development opportunities. We prioritize our people through strong succession planning, mentorship programs, and ongoing training initiatives. Exciting transformations are underway at GB, and we want YOU to join us on this journey. As we expand in the NT self-insured workers compensation market, we're seeking a motivated Claims Assistant to be a part of our dynamic team.

In this role, you'll assist our claims teams with various administrative tasks, learn new skills, and engage with internal and external stakeholders. Based in Darwin, your contributions will play a crucial role in upholding Gallagher Bassett's commitment to supporting injured workers and insured clients.

How you'll make an impact:

  • Prepare written correspondence for injured workers, employers, medical practitioners, legal representatives, and medicolegal specialists
  • Maintain data in our systems as well as regulators' databases
  • Register new claims and conduct data reviews
  • Send notifications and appointment reminders to injured workers
  • Manage incoming correspondence from various channels
  • Participate in key business projects and learning initiatives

About you:

  • Previous experience in administrative roles or handling administrative duties in a fast-paced setting
  • Strong time management and organizational skills
  • Keen attention to detail
  • Excellent communication skills across all levels of an organization and with diverse stakeholders
  • Enthusiastic team player with a collaborative mindset
  • Resilient and adaptable

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