Client Service Officer

2 weeks ago

Darwin, Northern Territory, Australia North Australian Aboriginal Justice Agency (NAAJA) Full time
Client Service Officer – Civil Law (Darwin)

Position Title Client Service Officer – Civil Law

Salary PSO 3.2 ($73,498) – PSO 3.3 ($78,449) depending on experience

FTE Full-time

Location Darwin

Commencement Immediately (Negotiable)

Positions 1

Reports to Practice Manager/Deputy Managing Lawyer

About NAAJA:

Be a part of one of Australia's most dynamic, diverse, and challenging legal practices. NAAJA provides legal aid for Indigenous people in the Northern Territory, with offices in Darwin, Palmerston, Katherine, Tennant Creek, and Alice Springs.

We are a leading Australian legal service and have received both National and Northern Territory human rights awards for our work. We are committed to providing quality representation for our clients and bringing about long-term change in the justice system. Our staff are motivated, dedicated and do work that matters.

  • Salary packaging options
  • 6 weeks annual leave per year with leave loading
Position Overview:

NAAJA's civil law practice is an extremely busy and diverse one, with practice areas including police accountability, child protection, adult guardianship, consumer, discrimination, tenancy, social security, and victims of crime assistance claims.

The work requires high levels of motivation, energy and a commitment to professional excellence.

Duties:
  • Organise remote civil clinics including arranging travel and accommodation, sending out promotional materials and advertising clinic.
  • Attending remote clinics with solicitors and stay overnight for up to 4 nights; assisting with remote civil clinics, recording client statistics, locating clients and meeting with other service providers.
  • Develop culturally appropriate promotion materials to increase awareness of the services provided by the Civil Law Section to urban and remote clients.
  • Using the Client Management System (CMS) conduct accurate conflict checks and notify solicitors and/or support staff accordingly.
  • Use the NAAJA software (CMS and M Files) to accurately record client data.
  • Organise prison advice clinics by making bookings, undertaking conflict checks prior to clinic, referring clients to other agencies where appropriate, writing up advice sheets and attending prison advice clinics when requested.
  • Conduct field enquiries on behalf of the Civil Law Section as directed by lawyers and support staff.
  • Liaise with service providers in communities to increase awareness of the work of NAAJA's Civil Section.
  • Answer Civil Law Section enquiries, obtain clear and comprehensive initial instructions from clients by interview over the phone, in person or in custody. Make clinic bookings or refer to more appropriate agencies as required.
  • Ensure advice sheets are accurate, follow-up work is completed, and the advice sheets are signed and entered into the CMS in a timely manner.
  • Assist with Community Legal Education as required.
  • Undertake Court rounds and daily file resubmits as required.
  • Maintain the integrity of the information partition between the Civil and Criminal Law Sections.
  • Any other duties as required.
Selection Criteria:
  • Knowledge and understanding of Aboriginal and Torres Strait Islander cultures and law and justice issues affecting Aboriginal and Torres Strait Islander people in contemporary Australian society.
  • A general understanding of the legal system in the Northern Territory and how it relates to Aboriginal people.
  • Good written and oral communication skills with a particular ability to effectively communicate with Aboriginal and Torres Strait Islander people.
  • Experience working with/providing a service to Aboriginal and Torres Strait Islander people.
  • Experience/demonstrated ability in office procedures.
  • Availability to travel to remote communities and stay overnight, to attend remote civil law clinics when required.
  • Ability/experience in liaising with other agencies and developing networks and contacts in other associated services within the community.
  • Ability to work as part of a small team and meet deadlines with or without supervision.
  • A current 'C' Class driving licence, with manual driving experience.
  • Ability to obtain a satisfactory "Working with Children Clearance" (Ochre Card) upon commencement.
  • Satisfactory criminal history check and no history of disqualification from employment by a legal practice.

Highly Desirable:

  • An ability to communicate sensitively and effectively with Aboriginal and Torres Strait Islander peoples.
  • An understanding of the role and function of NAAJA and a general knowledge of the legal process.
Appointment subject to:
  • Rights within Australia.
  • National Criminal history check
Considerations:
  • This position requires you to apply for a Working with Children Clearance/Ochre Card prior to your employment commencement date and send us receipt of payment. This will be at your own cost.
  • Non-smoking working environment.
  • The contact details of at least two referees are required.
  • Evidence of qualification attainment will be required.
How to Apply:

Applicants for this position must address the selection criteria in their written application, which should be sent to . Aboriginal and Torres Strait Islander people are strongly encouraged to apply.

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