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Account Coordinator

3 months ago

Pyrmont, New South Wales, Australia Domain Group Full time
An excellent opportunity for support administrators with experience in invoice and billing to enable our Inside Sales Team.

You will facilitate administrative tasks for existing Domain accounts to ensure client requests are quickly and effectively completed and assist Account Executives in maximising client value received from Domain solutions.


Who are you?

  • Strive to increase customer love by supporting our sales team and through some direct client engagement.
  • Have the ability to communicate articulately and efficiently to external clients on general invoicing queries.
  • Prioritise and manage expectations across various stakeholders.
  • Continue building Domain's presence in the local market through supporting and facilitating the resolution of customer needs, whilst driving product usage. Problemsolve customer needs, assisting clients with general troubleshooting queries, including actioning billing and invoicing related queries.
  • Supporting Account Executives in various administrative tasks including handling client correspondence
  • Work crossfunctionally with other departments to troubleshoot invoice related issues and be the bridge between the client and internal stakeholders such as Account Executives, Customer Experience and Credit Services teams.
  • Provide feedback, escalate issues and shape processes to help drive improvements and efficiencies
  • Represent Domain to clients, navigating ambiguity with support from team members.
  • Take accountability for team goals and informally support and mentor peers.

Why join us?


We're the right size business for you to make a real impact, with a workplace culture where you can be you.


Perks of the role include:

  • Flexibility tailored to you so if you've recently made a sea change, work adjusted hours or like the idea of hybrid working, it'll be perfect;
  • Firstrate parental leave and wellbeing policies;
  • Discounts on things like _Domain Home Loans_;
  • Access to _Perkbox_, giving you discounts across healthcare, entertainment, food, utilities and more
  • Continuous opportunities to leap, learn and grow.
We don't just talk, we do. Every day we solve property problems for Australians and beyond. We encourage our people to see the possibilities, and turn them into realities. That's why we want you.

Who are we?
We shine a light on all things property. Our business aims to simplify the property journey for all involved; motivated by expertise and our exclusive data.

Changing the way people engage with property requires a team of diverse thinkers.

**What's next?