Mail Services Support Officer

1 week ago

Parramatta, New South Wales, Australia NSW Department of Communities and Justice Full time

Division:
Information & Technology- Location: Parramatta, NSW, AU, 2150 Sydney, NSW, AU, 2000- Req ID: 61275
Mail Services Support Officer

  • Ongoing fulltime vacancy. 35 hours per week.
  • Location: Parramatta. Flexible and hybrid working options available.
  • Salary $67,975 to $73,901plus super and annual leave loading. (Clerk Grade 1/2)

About us
At NSW Trustee & Guardian, we protect, promote and support the rights, dignity, choices and wishes of our customers.

Whether we are writing a Will, acting as an executor, attorney, trustee, guardian, or financial manager, we are here for critical moments in our customers' lives.

Join our dedicated NSW Government agency and make a difference in the lives of over 47,000 people each year.

About the team


The Information and Technology division drives digital innovation and the way we interact with our customers through the development of digital products, IT support, cyber security, and information management services.


About the role


This is an exciting entry-level opportunity that will see you deliver customer oriented administrative support to ensure the effective operation of Mail Services within the Information Management team.

You will process both hard copy and electronic correspondence for Mail Services to support the necessary response within required timeframes.

On a daily basis, you will handle a range of matters and follow up outstanding issues in a timely and efficient manner.

This role operates in a high-volume work environment, ensuring strict confidentiality in accordance with legislation and policy.

For more information about the position, view the role description.

About you
Ideally, you are experienced in both hard copy and electronic mail processing and have experience using Content Manager (TRIM).

You are a team player, strong communicator and demonstrate excellent time management and prioritising skills.


It is important that you are a team player who takes pride in providing excellent customer service and able to maintain strict confidentiality at all times.


Essential requirements
In addition to the capabilities and role requirements set out in the role description, please note:

  • This role requires a willingness to have phone calls monitored for monitoring and training purposes.
  • Up to date COVID19 vaccination status and able to provide acceptable proof is a requirement for all NSWTG employees

Our commitment to diversity

What we offer
NSW Trustee & Guardian offers interesting, challenging and rewarding work that has real purpose.

Other benefits of joining us include:
- work-life balance with flexible work options including flex leave
- leave options including 14 weeks parental or adoption leave
- career development including study leave

  • Fitness Passport available
Be part of something bigger. For more information about joining us, visit the Careers page on our website.

How to apply
- submit a resume (maximum five pages) and brief cover letter (maximum two pages) outlining your skills, experience and suitability
- answer the following targeted questions:

  • What do you see as the most important qualities for success in this role?

Applications close 11:59pm, Wednesday, 5th July 2023

Please note:

  • If you need an adjustment in the recruitment process or workplace, please let us know how we can best support you.
  • A talent pool may be created for future ongoing, temporary and parttime roles, and is valid for 18months.

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