Customer Support Officers

1 week ago

Parramatta, New South Wales, Australia Alexander Appointments Full time
$32.16 per hour + Super | 35hours per week, 7am-7pm Mon-Fri Rotating Roster

  • NSW State Government | Hybrid
  • Parramatta + WFH
  • ASAP Start | Estimated 4month temporary assignment, potential to extend
-
$32.

16 per hour + Super | 35hours per week, 7am-7pm Mon-Fri Rotating Roster:

-
NSW State Government | Hybrid
Parramatta + WFH:


  • ASAP Start | Estimated 4-month temporary assignment, potential to extend

About the Company

Our large NSW State Government client functions as a service provider to support sustainable government finances, major public works and maintenance programs, government procurement, information and technology, corporate shared services, consumer protection as well as land and property administration.


About the Role

They are currently seeking multiple Customer Support Officers with Contact Centre experience to join their team in Parramatta, with the opportunity to work remotely from home.

This is an estimated 4-month temporary assignment, with a potential to extend. You will be required to work a rotating roster between the hours of 7am - 7pm Monday to Friday.


Reporting to the Manager, you will be required to act as the first point of contact for the general enquiries and Tolling business line.

You will provide high level professional customer service in triaging calls to achieve Departmental objectives

In this rewarding role, you will be undertaking the following duties

  • Act as the first point of contact, providing high level, professional customer service
  • Respond to enquiries, in an accurate and timely manner
  • Receive highvolume inbound calls, operating contact centre telephony and other communication systems
  • Obtain all necessary information to redirect calls to the appropriate contact centre specialist
  • Acknowledge and accurately record customer complaints, provide complaint resolution outcomes
  • Gather, collate and investigate enquiries to resolution
  • Escalate complex complaints to Senior Team Members
  • Capture, process and lodge accurately customer information and transaction records into the database
  • Complete and process basic transactions
  • Generating correspondence and mail outs
  • Records and database management, ensuring high integrity, accuracy and confidentiality
  • Contribute to continuous improvement initiatives
  • Comply with all privacy and confidentiality legislative obligations, ensuring information integrity is not compromised
  • Adhere to Contact Centre daily and monthly KPI's

About you
To be successful in this great assignment you will have the following

  • Minimum 23 years highvolume contact centre experience
  • Impeccable communication skills, both verbal and written
  • Empathetic nature with remarkable interpersonal skills
  • Professional, resilient and confident with a customer service delivery focus
  • High attention to detail
  • Superior organisational skills with the ability to multitask and prioritise conflicting deadlines
  • Strong computer literacy and proficiency with MS office suite
  • Reliable remote internet access
  • Flexibility to work a rotating roster between the hours of 7am 7pm, Monday to Friday
  • Willingness to undergo a National Police Check
  • Reliable remote internet access
  • Fully COVID vaccinated or medically exempt
  • MUST be able to commence on Friday, 17th February 202
  • Ability to commence and commit to the duration of the assignment
**How to Apply

  • Customer Support Officer

    1 week ago

    Parramatta, New South Wales, Australia Ashdown Consulting Full time

    $ p/d + super 1 month Contract Parramatta / HybridCustomer Support Officer | 1 month Contract | $455.10 p/d Inc. Super- $ p/d + super:- 1 month Contract:- Parramatta / HybridAbout the CompanyJoin a NSW large government organisation as a Processing Support Officer. This position has a hybrid work arrangement with the requirement to be in the office once a...

  • Customer Support Officer

    1 week ago

    Parramatta, New South Wales, Australia Beaumont People Full time

    3-month duration with the potential for extension Parramatta location with hybrid flexibility Competitive hourly rateBeaumont People require a Customer Support Officer to join a busy team, providing support to users of a key government portal, including internal and external people.You'll be working in a small team, managing and resolving incidents/requests...

  • Customer Care and Support Officer

    1 week ago

    Parramatta, New South Wales, Australia Just Better Care Full time

    Office:Ryde Parramatta / Bankstown**:Location:Ryde/Parramatta & Bankstown**:Employment Status:Full-time**: Are you passionate about making a positive difference in your local community? Assist customers to live independently in their home, keeping them safe and connected to their community.The Customer Care and Support Officer will be motivated in delivering...

  • Customer Support

    1 week ago

    Parramatta, New South Wales, Australia Hitachi Construction Machinery Full time

    About UsHitachi Construction Machinery Oceania Holdings Pty Ltd is the distributor of a range of market leading mobile earthmoving equipment used in the construction, mining and forestry industries operating within Australia and New Zealand. As part of a significant multinational organisation, our commitment is to provide support to national dealer networks...

  • 20 X Customer Support Officers

    1 week ago

    Parramatta, New South Wales, Australia Alexander Appointments Full time

    $34.01 per hour + Super | 35hours per week, 7am-7pm Mon-Fri Rotating Roster NSW State Government | Hybrid Parramatta + WFH Commencing 29th April 2024 | Estimated 5month assignment, potential to extend- $34.01 per hour + Super | 35hours per week, 7am-7pm Mon-Fri Rotating Roster:- NSW State Government | Hybrid Parramatta + WFH:Commencing 29th April 2024 |...

  • 50 X Customer Support Officer

    1 week ago

    Parramatta, New South Wales, Australia Alexander Appointments Full time

    $34 per hour + Super | 37.5 hours per week NSW State Government | Hybrid Parramatta + WFH ASAP Start | Estimated 12month assignment, strong potential to extend- $34 per hour + Super | 37.5 hours per week:- NSW State Government | Hybrid Parramatta + WFH:ASAP Start | Estimated 12month assignment, strong potential to extendAbout the CompanyOur large NSW State...

  • Customer Service Officer

    1 week ago

    Parramatta, New South Wales, Australia Uniting Full time

    Customer Service Officer - Part time Fixed term contract to Mid July hours per fortnight.- Week 1 Monday-Wednesday 7.6 hours per day (22.8 hours):- Week 2 Monday-Tuesday 7.6 hours per day (15.2 hours)Parramatta CBD office - 5 minutes from train station. Supportive, inclusive and very friendly teamAs a Customer Service Officer, you will be instrumental in...

  • Customer Service Officer

    1 week ago

    Parramatta, New South Wales, Australia Ashdown Consulting Full time

    $300 /day + Super 3 Month Contract Parramatta / WFHCustomer Service Officer |3 Month Contract |$333/ day inc. Super- $300 /day + Super 3 Month Contract Parramatta / WFHAbout the CompanyThis NSW Government agency is a major service provider who strives to deliver a more consistent and efficient experience within government. We are looking for someone to start...

  • Customer Service Officer

    1 week ago

    Parramatta, New South Wales, Australia Uniting Full time

    Customer Service Officer - Full time Fixed term contract to 30th May Parramatta CBD as a base location 3 days working from the office and 2 days working from home About Uniting At Uniting, we believe in taking real steps to make the world a better place. We work to inspire people, enliven communities, and confront injustice. We are imaginative, respectful,...

  • Support Officer

    1 week ago

    Parramatta, New South Wales, Australia Peoplebank Full time

    Location: Parramatta Job Type: Contract Posted:about 2 hours agoContact: Neelam Lata Discipline:General IT Reference: About the CompanyWe are currently recruiting for a technical support officer to work within a dynamic team environment within a government organisation.About the role Provide administration support to the technical team Answer calls and...

  • Customer Service Officer

    1 week ago

    Parramatta, New South Wales, Australia Aruma Full time

    Full Time Perm - 38 hours per week - Parramatta / Flexible work arrangement High performing team | Drive change in a complex environment Career development & learning opportunitiesAbout the roleReporting to the Head of Facilities and Asset Management we are seeking a dedicated, bold, and resilient Customer Service Officer to be the first point of contact for...

  • Customer Service Officer

    1 week ago

    Parramatta, New South Wales, Australia YMCA NSW Full time

    Date:10-May-2023Location: Support Services (Parramatta), AUCompany:YMCA NSW- Be part of creating great experiences for members of your community:Career pathways and development opportunities:- Loads of Y NSW benefits, including free gym membershipWe are now searching for Part-time Customer Service Officer (CSO) to be the face of our Canberra Lakeside Centre...

  • Client Support Officer

    1 week ago

    Parramatta, New South Wales, Australia Ashdown Consulting Full time

    $38.8 P/H Incl. Super 12Month Contract Eastern Creek/ParamattaClient Support Officer | 12 Month Contract | $38.8 P/H Incl. Super- $35 per hour + super 12month contract Eastern Creek/ParramattaAbout the companyWorking for a multi-national electronics and appliances manufacturer and distributor that has a passion for making life easier for its customers. The...

  • Customer Service Officer

    1 week ago

    Parramatta, New South Wales, Australia HCF Full time

    About The RoleJoin HCF's Membership team as Customer Service Officer - Onboarding & Cancellations. In this role you will provide a high level of customer service and positive experience to our valued members. Your role will be to maintain membership and payment records for direct debit transactions and refunds.As Customer Service Officer you will provide a...

  • Customer Service Officer

    1 week ago

    Parramatta, New South Wales, Australia HCF Full time

    About The RoleJoin HCF's Membership team as Customer Service Officer - Member Maintenance. In this role you will provide a high level of customer service to our valued members. Your role will be to maintain membership and payment records for direct debit / credit card transactions of HCF customers.You will also provide correct and quality communications to...

  • Customer Service Officer

    1 week ago

    Parramatta, New South Wales, Australia Parramatta City Council Full time

    The City of Parramatta is going through unprecedented change and transformation as it becomes Sydney's Central City. The intensity of growth and investment in City of Parramatta means that Council, their partners, and community have a once-in-a-generation opportunity to shape the City's future and ensure it is culturally, socially, environmentally, and...

  • Customer Service Officer

    1 week ago

    Parramatta, New South Wales, Australia HCF Australia Full time

    About The Role Join HCF's Membership team as Customer Service Officer – Onboarding & Cancellations. In this role you will provide a high level of customer service and positive experience to our valued members. Your role will be to maintain membership and payment records for direct debit transactions and refunds. As Customer Service Officer you will...

  • Customer Service Officer

    1 week ago

    Parramatta, New South Wales, Australia APG Workforce Full time

    5 month contract - possible extension Government Role Flexible Working- $440 per day + SuperAPG Workforce are currently seeking Customer Service Representative for a 5- month contract within a Parramatta Government Sector.Pay Rate: $440 per day + superFull-time: 8 hours per day and 40 hours per weekPrimary purpose of the roleThe Customer Service Officer acts...

  • Customer Service Officer

    1 week ago

    Parramatta, New South Wales, Australia Transport For NSW Full time

    Customer Service Officer: Organisation/Entity: Transport For NSW Job category: Call Centre & Customer Service Job location: Parramatta, NSW, AU, 2150 Job reference number: Employment type: Fixed Term Full-Time Salary range: $ $99823.0You're excited by opportunities to explore your potential and try something new.Your expertise in communication,...

  • Customer Service Officer

    1 week ago

    Parramatta, New South Wales, Australia WaterNSW Full time

    Ready to make a splash in your career? WaterNSW is seeking an experienced Customer Service Officer - Water Licensing to join our team on a 12 month term.This is an opportunity to work with an essential organisation creating a more sustainable future for the state.This role offers the flexibility to work around life, your contribution will be valued, and...