Customer Service Coordinator

1 week ago

Eagle Farm, Queensland, Australia Coates Full time

About us
You've probably heard of Coates or seen our orange hire equipment on job sites around Australia. But we're more than just scissor lifts and diggers.

We're an end-to-end solutions company operating across five key areas: Equipment Hire; Engineering Solutions; Industrial Solutions; Power & HVAC; and Training.


We're proudly Australian-owned, with a long history of supporting customers to deliver major projects, and an exciting future focused on digital transformation, sustainability and growth.

At Coates, we understand that we're nothing without great people. So, you don't just work for us, we work for you.

We're here to support and equip you with great training and development, flexible work options and a positive team environment to help you build your career from the ground up or take it to the next level.


Your new role at Eagle Farm
awaits:
Coates Customer Service Coordinators perform a critical role within our branch teams by assisting customers with their equipment solutions. This role will support the Industrial Solutions team and our lift and shift businesses. Hours are Monday to Friday 7am to 4pm.

  • Coordinate daily operations equipment deliveries, transfers, pickups, repairs & breakdowns.
  • Contribute to the achievement of team KPI's customer loyalty, sales revenue, safety
  • Complete a variety of branch administrative duties generate hire schedules, invoicing etc

About you:

As well as your natural customer service skills and strong work ethic, you will ideally:

  • Have a friendly and sociable personality
  • Thrive in a fastpaced work environment
  • Be a quick learner with a high level of attention to detail
  • Have intermediate computer skills (MS Word, MS Excel)
  • Previous experience in a customer service role, and a genuine interest in helping others
  • A proven ability to adapt to changing priorities and work conditions _you enjoy working in a dynamic environment and can flex to meet shifting needs_
  • Experience in or an interest in the construction/mining/engineering industries and a desire to learn about a diverse range of equipment solutions

What you'll get in return:

As part of our team, you'll enjoy a range of perks and benefits including:

  • Competitive remuneration (because we value great work and believe it should be rewarded)
  • Training and development to help build your career and equip you for success.
  • Purchased extra leave program if you want some more time to do the things you love
  • Discounted hire equipment so you can finally finish that home reno job
  • Supportive and inclusive team culture that empowers you to do your best work
  • Employee Assistance Program (EAP) for professional and confidential counselling and support
  • Volunteering opportunities through the Coates Foundation so you can connect to your community

Why Coates?
At Coates, we know that people, organisations and communities thrive when everyone feels valued and included.

So, we're proud to be implementing our second Reconciliation Action Plan (RAP) and working to continually improve gender representation and the development of our future female leaders via our annual LEAP program.

Safety always comes first at Coates.

Our safety-driven processes and policies aim to ensure all stakeholders go to work and return home safely to their families and communities.


And to deliver on our wider people and planet responsibilities, we're committed to achieving net-zero greenhouse gas emissions and supporting our national charities and local communities through the Coates Foundation.


Ready to apply?
Diversity and inclusion are at the heart of our culture. We're committed to continually increasing the diversity of our workforce, including leadership levels. We actively encourage all people to apply.

Coates. Equipped for you

  • Service Coordinator

    1 week ago

    Eagle Farm, Queensland, Australia Randstad Australia Full time

    Our client is looking for a Service Coordinator / Office Manager with experience in a Trades Office to join their busy team As a Service Coordinator, you will be responsible for providing exceptional service to customers as well as performing the administrative tasks associated with scheduling of technicians and ensuring they have the correct parts. This...

  • Service Coordinator

    1 month ago

    Eagle Farm, Queensland, Australia Randstad Australia Full time

    Our client is looking for a Service Coordinator / Office Manager with experience in a Trades Office to join their busy team As a Service Coordinator, you will be responsible for providing exceptional service to customers as well as performing the administrative tasks associated with scheduling of technicians and ensuring they have the correct parts. This...

  • Customer Care Coordinator

    1 week ago

    Eagle Farm, Queensland, Australia LORNA JANE Full time

    Customer Care Coordinator - Casual Lorna Jane, 857 Kingsford Smith Drive, Eagle Farm, Queensland, Australia Req #1297 Friday, 31 May 2024We have an exciting opportunity for a casual Customer Care Coordinator to join our team at Lorna Jane HQ located in Eagle Farm. About the Role The Customer Care Coordinator is responsible for encompassing a solution...

  • Customer Care Coordinator

    1 week ago

    Eagle Farm, Queensland, Australia LORNA JANE Full time

    Customer Care Coordinator - Fixed Term Contract Lorna Jane, 857 Kingsford Smith Drive, Eagle Farm, Queensland, Australia Req #1296 Friday, 31 May 2024We have an exciting opportunity for a Customer Care Coordinator to join our team at Lorna Jane HQ on a 3-month fixed term contract with possibility of extension. About the Role The Customer Care Coordinator is...

  • Customer Care Coordinator

    1 week ago

    Eagle Farm, Queensland, Australia Lorna Jane Full time

    We have an exciting opportunity for a casual Customer Care Coordinator to join our team at Lorna Jane HQ located in Eagle Farm.About the RoleThe Customer Care Coordinator is responsible for encompassing a solution focused customer experience. You will be responsible for amplifying brand service culture by creating solutions to engage and connect with Lorna...

  • Client Services Coordinator

    1 week ago

    Eagle Farm, Queensland, Australia Toll Group Full time

    About Toll GroupAt Toll, we do more than just logistics we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a...

  • Service Delivery Coordinator

    1 week ago

    Eagle Farm, Queensland, Australia KBH Solutions Full time

    Based in Eagle Farm Mon to Fri 8am to 4pm Salary on offer of $64K plus Super Blend of Customer Service and AdministrationThis leading organisation based in Eagle Farm are seeking an enthusiastic Service Delivery Coordinator and Customer Service Administrator to join their busy team. In this role, you will provide first response for service enquires and...

  • Service Coordinator

    1 week ago

    Eagle Farm, Queensland, Australia Enerflex Ltd Full time

    Summary:Opportunity to join the QGC service team as a Service Coordinator to provide operational support.Principle Responsibilities and Duties:- _ Provide support to the QGC service teams_ Raise and issue Extension of Time (EOT's) and Variations- _ Updating of registers_ Liaise with the branches to ensure equipment is made available on site to meet contract...

  • Customer Service Executive

    1 week ago

    Eagle Farm, Queensland, Australia Carbiz Rentals Full time

    Join Our Winning Team and Ignite Your CareerReady to join a fast-growing industry leader and be part of an amazing team? We're seeking exceptional individuals with strong negotiation and relationship-building skills. At Carbiz, we prioritise your growth and development, offering comprehensive training and long-term career opportunities. Whether you're...

  • Customer Service Specialist

    1 week ago

    Eagle Farm, Queensland, Australia Metso Outotec Full time

    Join an industry leader and make a positive change in the sustainable use of the world's natural resources. Together, we will transform the business and drive the industry toward a greener future.At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey...

  • Customer Service

    2 weeks ago

    Eagle Farm, Queensland, Australia Bunzl Full time

    YOUR ROLE We are looking for a Customer Service Representative to join our Eagle Farm team. The successful applicant will need to be able to communicate well both verbally and in writing to a wide variety of people, have empathy for others, not be afraid to roll their sleeves up and "muck in" and possess the ability to provide our customers with the...

  • Import Coordinator

    1 week ago

    Eagle Farm, Queensland, Australia Spectra Recruitment Pty Ltd Full time

    Up to $70k + Super Permanent role with a global Freight forwarding company Fantastic reputation spanning across 80 offices worldwideSpectra Recruitment Pty Ltd have a great role based in Eagle Farm, Brisbane, for an Import Coordinator to join a Global Freight Forwarding and Logistics company shaping the world we live in todayFrom the birthplace of...

  • Customer Service Representative

    1 week ago

    Eagle Farm, Queensland, Australia Nikpol Full time

    Family owned company Nikpol, known for their on-trend interior design products and finishes are looking for a Customer Service Representative to join our growing Nikpol Family.With over 40 years of experience Nikpol has grown from a two man operation to become a leading supplier for the new home, renovation and commercial joinery market across Australia....

  • Customer Service Officer

    2 weeks ago

    Eagle Farm, Queensland, Australia AMA Collision Full time

    Permanent position, Monday to Friday - get your weekends back Join an automotive industry leader Great team culture. Grow your customer service career in the Automotive industryBe part of something bigger — One of the largest collision repair workshops in the Southern Hemisphere.Gemini Eagle Farm in Pinkenba (15 min. from Brisbane CBD) is a spacious shop...

  • Transport Coordinator

    1 week ago

    Eagle Farm, Queensland, Australia Spectra Recruitment Pty Ltd Full time

    $70k + Super Full time permanent role with global development opportunities A great client with a fantastic reputation in the marketSpectra Recruitment Pty Ltd have a great role based in Eagle Farm, Brisbane, for a Transport Coordinator to join a Global Freight Forwarding and Logistics company shaping the world we live in todayFrom the birthplace of...

  • Customer Service Officer

    2 weeks ago

    Eagle Farm, Queensland, Australia BlueScope Full time

    Job Description:BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 15,000 people. We're driven by innovation and are proud that the technologies in our products and brands, like COLORBOND steel, inspire and protect everything from hospitals and bridges to stadiums and homes.The OpportunityCome and discover the...

  • Customer Service Officer

    2 weeks ago

    Eagle Farm, Queensland, Australia AMA GROUP AUSTRALIA Full time

    Be part of something bigger — One of the largest collision repair workshops in the Southern Hemisphere.Gemini Eagle Farm in Pinkenba (15 min. from Brisbane CBD) is a spacious shop with a modern fit-out, including pulling racks, Car-O-Liner speed benches, and an in-house mechanical workshop.You'll join a supportive team with a family feel, where everyone is...

  • Customer Service Officer

    1 week ago

    Eagle Farm, Queensland, Australia AMA Group Non-Drive Full time

    Permanent, full time position. Monday to Friday - get back your weekends Welcoming team, friendly environment Join an industry leader in collision repairBe part of something bigger — One of the largest collision repair workshops in the Southern Hemisphere.Gemini Eagle Farm in Pinkenba (15 min. from Brisbane CBD) is a spacious shop with a modern fit-out,...

  • Customer Service Officer

    1 week ago

    Eagle Farm, Queensland, Australia Trayne Consulting Full time

    About the CompanyEverything Fleet (a new division of Jonday Holdings) is an Australian owned and operated company that have been supplying vehicles to some of the biggest companies within the gas/oil, mining, construction, film and sporting industries for over 30 years.Our services include subscription, leasing and rental hire and covers everything...

  • Customer Service Officer

    1 week ago

    Eagle Farm, Queensland, Australia Trayne Consulting Full time

    About the CompanyEverything Fleet (a new division of Jonday Holdings) is an Australian owned and operated company that have been supplying vehicles to some of the biggest companies within the gas/oil, mining, construction, film and sporting industries for over 30 years.Our services include subscription, leasing and rental hire and covers everything...