Process Coordinator

2 weeks ago

Brisbane, Queensland, Australia Kinetic IT Full time

Job no:
OCREQ0022941

Employment type:
Full Time

Location:
Canberra, Brisbane, Cairns

Categories:
Administration & Support, Business/Systems Analysis, Other

About the OPPORTUNITY:

Kinetic IT is responsible for managing some of the largest and most complex ICT environments in Australia. We're now on the lookout for an experienced Process Coordinator.


Are you passionate about optimizing IT service management processes and driving continuous improvement? We are seeking a highly skilled and dedicated Process Coordinator to join our team and play a pivotal role in ensuring the smooth execution and enhancement of specific ITSM practices.

As a Process Coordinator, you will be responsible for coordinating the day-to-day execution of ITSM processes, identifying areas for improvement, and fostering collaboration among various stakeholders.


If you were here yesterday, these are some of the things you would be involved in:

  • Collaborate with the Practice Lead and Process Manager to develop a comprehensive plan for implementing and executing the ITSM process, defining objectives, key activities, and timelines.
  • Work closely with the customer, other IT providers, and Process Managers to design and document the process workflow, activities, roles, and responsibilities.
  • Ensure that process documentation is uptodate, comprehensive, and easily accessible to all stakeholders.
  • Execute the ITSM process on a daytoday basis, coordinating with process owners, delivery teams, and other stakeholders to ensure smooth execution and address any challenges that arise.
  • Identify areas for process improvement and work with Process Managers and stakeholders to implement changes, including analySing feedback and conducting proactive reviews.
  • Assist in measuring process performance through verification, analysis, and traceability reporting.

Keen to get involved? You'll just need some of the following:

  • Proven experience in coordinating process execution in an ITIL-aligned IT Service Management environment, with specific experience in the relevant practice aligned to your role.
  • Ability to understand, interpret, and implement best practice policies and procedures to ensure adherence.
  • Excellent interpersonal and relationship management skills, with strong technical writing, reporting, and documentation abilities.
  • A demonstrated ability to consider the endtoend business value of process activities.

THE KINETIC IT DIFFERENCE:

  • Genuine work life balance with opportunities to develop and grow with likeminded people
  • 6month career planning reviews as standard
  • An open and supportive culture where we respect all people as individuals, and everyone has a voice
  • Paid parental leave, and other benefits tailored to your individual goals

About KINETIC IT:

We are recognised market leaders in the delivery of high-quality technology solutions to large public, private, and government organisations.

As an Australian-owned company, we take a lot of pride in delivering exceptional service that exceeds our customers' expectations and positively contributing to our industry and community.

We hire for the long term and have a strong focus on training and developing our employees.

Everyday our 1,400+ amazing crew come to Kinetic IT not just to work but be challenged, grow and be part of something bigger.


How to apply:

Advertised: 31 Jul 2023 E. Australia Standard Time

Applications close: 31 Aug 2023 E. Australia Standard Time

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