General Manager Customer And Community Experience

2 weeks ago

Brisbane, Queensland, Australia Suncare Community Services Full time
General Manager Customer and Community Experience Management (Community Services & Development)

Suncare is devoted to improving people's lives through innovative solutions that empower individuals to live on their terms.

As a not-for-profit community services organization based in Queensland, we seek to embody our values: Innovative, Inclusive, Agile, Respectful, Authentic, Collaborative, and Empathetic. Our ultimate goal is to ensure that our customers receive exceptional experiences that are crucial for the success of our organization.

At Suncare, our dedicated employees make a real difference in people's lives every day.

Currently, Suncare is undergoing a transformation in preparation for the significant reform agenda in the Aged Care sector.

This role offers a unique opportunity to contribute to the enhancement of elderly care as part of a team that is reshaping Aged Care.

As the General Manager Customer and Community Experience, you will play a pivotal role in leading and managing all aspects of the customer journey to deliver outstanding customer experiences, fostering engagement and loyalty.

In this position, you will merge 'hands-on engagement' with overseeing high-level strategic projects to ensure that customer experiences remain a top priority and that our strategic direction aligns with the evolving landscape, positioning us for future success.


More about the role:

Reporting directly to the CEO, you will:

  • Develop, implement, and refine a comprehensive Customer Experience Strategy to establish Suncare as the preferred choice for services in the industry.
  • Collaborate with cross-functional teams to create customer value propositions, brand experiences, and digital experiences using various techniques to shape the entire customer experience.
  • Provide expert analysis and strategic advice for ongoing operations and decision-making based on a holistic understanding of the business environment.
  • Drive improvements in processes, procedures, and services to enhance operational quality.
  • Lead the workforce development focusing on quality, continuous improvement, retention, and high performance.
  • Establish and fine-tune a Community Connection Strategy that boosts our brand and maximizes referrals within our operating communities.
  • Oversee the marketing team and lead strategic planning for brand development and marketing activities.

What we offer:

  • NFP Salary packaging benefits
  • Flexible working options
  • Supportive work environment promoting diversity
  • Fitness Passport and health programs
  • Comprehensive induction and ongoing training
  • Employee Assistance Program

If you are ready to be part of a dynamic team dedicated to growth and making a real impact, we encourage you to apply today.

Join our team and play a vital role in shaping the future of Aged Care.

  • General Manager Payroll

    2 weeks ago

    Brisbane, Queensland, Australia Auto & General Full time

    General Manager Payroll & People SystemsManagement - Internal (Human Resources & Recruitment)At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and...

  • General Manager HR

    2 weeks ago

    Brisbane, Queensland, Australia Auto & General Full time

    Management - Internal (Human Resources & Recruitment)Full timeAdd expected salary to your profile for insightsAt Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home,...

  • Head Of Customer Communications

    2 weeks ago

    Brisbane, Queensland, Australia Auto & General Insurance Full time

    Location80-88 Jephson Street, , Toowong, QLD, 4066, AustraliaJob Category ProfessionalEmployee Type Permanent (PERM)Contact information Contact Phone Description About the companyThis job ad is the universe's way of telling you that you're currently in the wrong job.Call it MeerkarmaCompare the Market, yep, the one with the Meerkats, is a high-growth Fin...

  • Head Of Customer Communications

    2 weeks ago

    Brisbane, Queensland, Australia Auto & General Insurance Full time

    Location 80-88 Jephson Street, , Toowong, QLD, 4066, Australia Job Category Professional Employee Type Permanent (PERM) Contact information Contact Phone Description About the company This job ad is the universe's way of telling you that you're currently in the wrong job. Call it Meerkarma Compare the Market, yep, the one with the Meerkats, is a high-growth...

  • Head of Customer Communications

    2 weeks ago

    Brisbane, Queensland, Australia Auto & General Insurance Full time

    Location80-88 Jephson Street, ,Toowong, QLD, 4066,AustraliaJob CategoryProfessionalEmployee TypePermanent (PERM)Contact informationContact Phone DescriptionAbout the companyThis job ad is the universe's way of telling you that you're currently in the wrong job.Call it MeerkarmaCompare the Market, yep, the one with the Meerkats, is a high-growth FinTech...

  • Customer Experience Manager

    2 weeks ago

    Brisbane, Queensland, Australia Transport and Main Roads Full time

    Experience in leading complex initiatives that improve and enhance the customer experience across CCC communications channels. Experience in relationship management across both internal and external stakeholders focused on delivering positive outcomes against agreed programs of work. Enthusiastic communication style and interpersonal skills that supports an...

  • General Manager

    2 weeks ago

    Brisbane, Queensland, Australia Transport and Main Roads Full time

    As General Manager (Customer Services) you will lead the delivery of an efficient and sustainable front-line service provision for the Department of Transport and Main Roads.The role requires an ability to lead and manage the Customer Services Branch to deliver government priorities along with excellence in client service delivery. The General Manager...

  • Community Experience Manager

    2 weeks ago

    Brisbane, Queensland, Australia Flight Centre Full time

    Job no: 518578MHBrand: Flight CentreWork type: Full timeLocation: QueenslandCategories: Operations & Professional Services, Marketing, Web, Creative & UXHello, Hej, 你好, SalutFlight Centre Travel Group (FCTG) are looking for a Community Experience Manager to join the team The Community Experience Manager is the custodiam of the company's customer...

  • General Manager, Communications

    2 weeks ago

    Brisbane, Queensland, Australia Virgin Australia Full time

    Work type:Full TimeLocation:BrisbaneJob type:Business Resilience / Crisis Management, Government Relations, Marketing & CommunicationsApplications close:General Manager, Communications:Hello. We're Virgin Australia. We're the airline that's always done things a little different. Our way. The Virgin way. We're on a mission to make flying better than 'nice'....

  • General Manager

    2 weeks ago

    Brisbane, Queensland, Australia Transport and Main Roads Full time

    Are you a senior executive leader with significant team and service leadership experience?Are you experienced in providing independent, authoritative and confidential advice?We seek a General Manager, Governance, to provide vision and leadership in developing and shaping key corporate policies in the Department of Transport and Main Roads. Reporting to the...

  • General Manager Communication

    2 weeks ago

    Brisbane, Queensland, Australia TROOCOO Pty Ltd Full time

    Work with passionate, friendly and collaborative individuals every day Develop, manage, and implement innovative communication strategies Competitive salary | vehicle and car park | based in the heart of the CBDAbout our client:The Archdiocese of Brisbane is the face of the Catholic Church in South East Queensland. The Archdiocese of Brisbane contributes to...

  • Customer Experience Design Officer

    2 weeks ago

    Brisbane, Queensland, Australia Communities, Housing and Digital Economy Full time

    The Customer Experience Design Officer is part of the Design and Capability team, which is an innovative, multi-disciplinary team that champions the delivery of contemporary, customer-centric and digitally enabled Queensland government services.As a member of the Design and Capability team, you will:Support the overall customer experience strategy,...

  • Customer Engagement Associate

    2 weeks ago

    Brisbane, Queensland, Australia Customer Engagement Centre Full time

    Customer Engagement Associate - Customer Engagement CentreLove Where You WorkMetricon Homes, Australia's largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.As the first point of contact for our national business, you will...

  • Customer Experience

    2 weeks ago

    Brisbane, Queensland, Australia Australian Retirement Trust Full time

    Be part of an inclusive and high-performing team Enjoy a rewarding career move with opportunities for development Make a difference with a fund that puts members firstAbout usWhen you work for Australian Retirement Trust, every day is an opportunity to be a force for good in the lives of more than 2 million members.Australian Retirement Trust is the super...

  • Customer Experience Manager

    2 weeks ago

    Brisbane, Queensland, Australia Scentre Group Full time

    Our StoryScentre Group is the owner and operator of 42 Westfield living centres in Australia and New Zealand; partnering with the world's leading retail and luxury brands to create a unique shopping and leisure experience for our customers. A career with us fosters the chance to be a part of a company that is transforming the digital and physical retail...

  • Customer Experience Advisor

    2 weeks ago

    Brisbane, Queensland, Australia Downer Group Full time

    Your Role:The purpose of this role is to drive customer-centric initiatives within Downer Group and ensure effective implementation of the Customer Experience (CX) framework. The Customer Experience Advisor will work collaboratively with business units, leveraging the existing framework, and championing the benefits of CX across the organisation. The role...

  • General Manager

    2 weeks ago

    Brisbane, Queensland, Australia Smith and Co Full time

    E-commerce business for the construction & Agricultural industry Brand new position working with a growing business Help take this business to new heights working with Two DirectorsWe are excited to be partnered with a growing e-commerce business that supports the mining, construction & agricultural industry to help them recruit a newly created General...

  • Manager Customer Experience

    2 weeks ago

    Brisbane, Queensland, Australia Residential Tenancies Authority Full time

    The role of the Manager Customer Experience is to support and contribute to the development and implementation of our new strategic initiatives, provide operational planning and oversight of frontline service delivery and empower and coach our customer experience leadership team. This role is pivotal in improving the management of operations and frontline...

  • Senior Customer Experience Manager

    2 weeks ago

    Brisbane, Queensland, Australia Winson Group Full time

    Join a 2023 accredited Great Place To Work Customer Experience & Brand Alignment Create, develop, innovate, improve and implement Signet is a leading packaging company that is committed to delivering exceptional products and services, while maintaining a strong focus on customer satisfaction. We pride ourselves on our dedication to providing a superior...

  • Customer Experience Specialist

    2 weeks ago

    Brisbane, Queensland, Australia Verify Consulting Full time

    Immediately available role Brisbane South Up to $140,000 plus superCustomer Experience Specialist - Asset ManagementThe ClientOur client is a mining systems company that specializes in providing integrated solutions for the mining industry to enhance productivity, efficiency, and safety. They have a suite of solutions that encompass various technologies,...