Customer Experience Specialist

1 week ago


Brisbane, Queensland, Australia Verify Consulting Full time
Immediately available role

  • Brisbane South
  • Up to $140,000 plus super

Customer Experience Specialist - Asset Management

The Client


Our client is a mining systems company that specializes in providing integrated solutions for the mining industry to enhance productivity, efficiency, and safety.

They have a suite of solutions that encompass various technologies, including fleet management, asset health monitoring, data analytics, and more.


The Role


The Customer Experience Specialist is responsible for providing technical support, acting as a Subject Matter Expert (SME), and ensuring the successful implementation, configuration, and usage of the asset management system.


Responsibilities:

  • Extraction and analysis of data to the specifications required by the business.
  • Produce insights that can help our client to make better strategic decisions.
  • Senior level technical support.
  • Coordinate implementations / support infield installations.
  • Manage Asset Management workplace Health and Safety.
  • System Documentation

Your profile

  • Customer focused (Stakeholder engagement) with great communication skills and can translate technical to nontechnical & vice versa.
  • An excellent level of knowledge of software products used in the mining industry, such as asset management software and SaaS solutions.
  • Handson experience in providing technical support to customers using mining equipment and softwarebased asset health solutions.
  • Understanding of mining equipment functionalities and maintenance procedures.
  • Ability to effectively communicate with customers to address their technical issues and provide solutions.
  • Proficiency in using various business intelligence (BI) and analytics tools to generate reports and analyse data.
  • Strong troubleshooting skills in softwarebased systems and hardware issues to provide efficient and timely support to customers.


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