Quality & Improvement Partner

1 week ago


Melbourne, Victoria, Australia Grampians Health Full time

Location:
Melbourne | Southern Metropolitan

Job type:
Full time

Organisation:
Grampians Health

Salary:
Salary not specified

Occupation:
Health and Allied Health, Nursing

Reference: 16796

Quality & Improvement Partner

Permanent full-time + part time opportunities available in the Grampians Health Quality team

Work at any one of our campuses

About Grampians Health


Grampians Health was established 1 November 2021, bringing together Edenhope and District Memorial Hospital, Stawell Regional Health, Wimmera Health Care Group and Ballarat Health Services to deliver safe, sustainable, healthcare tailored to changing workforce and community needs, for the long term.

This partnership follows years of strong collaboration and close partnerships between the four health services. Together, we will deliver better healthcare, enhance services and advance careers, closer to home, now and into the future.


A career with Grampians Health means you are connected and are part of a team providing quality healthcare to rural and regional communities.

Our communities are diverse, as is our workforce, with expert clinical staff from across the world choosing to live and work in our beautiful region.

Grampians Health provides acute, maternity, mental health, allied health, aged care, administration and support services. This means your career will be as diverse and rewarding as you strive to be.

About the role


The Quality & Improvement Partner will work with services across Grampians Health to promote quality, innovation and improvement activities to deliver safe, effective, connected, person-centred care.

You will model and promote evidence-based approaches to quality improvement and innovation, while working collaboratively with key stakeholders across all areas at Grampians Health.


Key Responsibilities

You will:

  • Undertake a range of quality improvement activities;
  • Provide written reports and data for relevant committees;
  • Support and facilitate staff use of the Governance documentation system;
  • Promote the use of data to inform improvement and innovation; and
  • Develop and administer quality audit tools and surveys using the auditing platform.

Skills and experience

You will have:

  • Current registration as a Registered Nurse or Allied Health practitioner with AHPRA;
  • Quality and improvement experience or qualifications would be an advantage;
  • Knowledge of quality systems and processes;
  • Knowledge of information technology systems;
  • The ability to provide timely guidance and feedback to develop the knowledge and skills of others;
  • Knowledge and ability in producing high quality written reports; and
  • Experience evaluating data, systems and processes.
  • Consumer and stakeholder engagement experience

Grampians Health Culture & Benefits
At Grampians Health, we recognise our staff are our greatest asset.

We are committed to providing a safe and healthy environment for our staff, patients, residents, visitors, volunteers and contractors at all sites.


  • Flexible work arrangements and purchase leave opportunities
  • Salary packaging for living expenses such as rent/mortgage plus meals, entertainment & holidays
  • Access to discounted health club membership
  • Staff rewards and recognition programs

Ballarat Region
Ballarat is the largest centre in Western Victoria and the states fastest growing inland city. Dubbed Australia's most liveable city in 2020, Ballarat is home to first class education, fine dining and boutique shopping.

Uniquely located within easy access to Melbourne, Geelong, Bendigo and the Western district, Ballarat is blessed with some of Australia's most significant heritage buildings and natural landscapes.


Horsham Region


Located on the banks of the Wimmera River, Horsham is the retail, business & service centre of the Wimmera region.

With a growing population of approximately 20,000, Horsham is a vibrant city in which to live, work and play.

With all the facilities that you would expect from a regional city, Horsham offers affordable housing, education and accessible community services alongside a vibrant combination of food, art, shopping, culture and nature.


With legendary natural attractions such as the Grampians National Park, world renowned Mount Arapiles and the Little Desert National Park at your doorstep, there are many amazing natural features to see and explore.

Food lovers will delight in the opportunity to sample from the restaurants, farm gates and cellar doors of some of Australia's best and most awarded venues.


If you are dreaming of a career change with country lifestyle, and want to swap expensive urban dwelling for stunning natural landscapes, Horsham is the place for you.


How to apply


Click
APPLY or contact Samantha Gent, Interim Governance and Standards Lead, Quality & Innovation Unit on for a confidential discussion.

All employees must be willing and able to wear Personal Protective Equipment (PPE

  • Melbourne, Victoria, Australia AMP Limited Full time

    The opportunityProvide an outstanding experience by taking inbound calls from AMP Bank customers, financial advisers and employers and adding value to each interaction by understanding their needs and delivering the best service.You will be given comprehensive initial training to get you off to a strong start, so it doesn't matter if you have no relevant...

  • Nsc Quality Coach

    1 week ago


    Melbourne, Victoria, Australia AMP Limited Full time

    The opportunityThe Quality Coach is responsible for training and ongoing coaching support to complaints resolution specialists, to effectively resolve complaints received within regulatory timeframes.How you will make an impact Review complaint responses and provide feedback and coaching in a timely manner to enhance service the competency of complaints...


  • Melbourne, Victoria, Australia AMP Limited Full time

    The opportunityThe Quality Coach is responsible for providing technical skills coaching to consultants, to uplift the quality experience for advisers and clients on the North Platform.How you will make an impact:Review feedback and coaching in a timely manner to enhance service the competency of NSC team members Support the NSC leaders to improve the...


  • Melbourne, Victoria, Australia AMP Limited Full time

    The opportunityThe NSC Quality Coach is responsible for providing technical skills coaching to consultants to uplift the quality experience for advisers and clients on the North PlatformHow you will make an impact:Listen to calls and provide feedback and coaching in a timely manner to enhance service the competency of consultants Understand NPS promotors and...


  • Melbourne, Victoria, Australia AMP Full time

    Complaints Team Quality Coach-North Service CentreIf you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could...


  • Melbourne, Victoria, Australia AMP Limited Full time

    If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more...

  • Risk Partner

    1 week ago


    Melbourne, Victoria, Australia Amp Full time

    Risk Consulting (Insurance & Superannuation) If you are based in Australia or New Zealand, it's highly likely that you are familiar with AMP. However, in a time when society is evolving, AMP is also undergoing significant changes. We are now operating as a more agile business with innovative leadership and fresh perspectives. These are truly exciting times...


  • Melbourne, Victoria, Australia AMP Full time

    If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more...


  • Melbourne, Victoria, Australia AMP Limited Full time

    The opportunityThe Customer Resolution Specialist is responsible for helping the Client Servicing teams to continuously improve the quality of our customers' experiences.This is done by partnering with your colleagues and stakeholders to actively respond to complaints/disputes and using the feedback to turn negative customer experiences into positive ones...

  • Risk Partner

    1 week ago


    Melbourne, Victoria, Australia AMP Full time

    Risk Consulting (Insurance & Superannuation)If you are based in Australia or New Zealand, chances are you are familiar with AMP. However, as society evolves, so do we. We are now a more agile organization with new leadership and innovative thinking.These are thrilling times for us. There is a great opportunity for visionary individuals to assist us in...


  • Melbourne, Victoria, Australia AMP Full time

    Adviser Education AnalystIf you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy...


  • Melbourne, Victoria, Australia AMP Full time

    North Service Centre Inspecie SpecialistIf you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And...

  • Pricing Manager

    1 month ago


    Melbourne, Victoria, Australia AMP Full time

    Job DescriptionIf you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into...

  • Pricing Manager

    1 week ago


    Melbourne, Victoria, Australia AMP Full time

    Job DescriptionIf you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into...

  • Pricing Manager

    4 weeks ago


    Melbourne, Victoria, Australia AMP Full time

    Job DescriptionIf you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into...

  • Pricing Manager

    1 week ago


    Melbourne, Victoria, Australia AMP Full time

    If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more...


  • Melbourne, Victoria, Australia Culture Amp Full time

    Join us on our mission to make a better world of work.Culture Amp revolutionizes how over 25 million employees across 6,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain...

  • Pricing Manager

    1 week ago


    Melbourne, Victoria, Australia AMP Full time

    Pricing ManagerIf you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into...


  • Melbourne, Victoria, Australia Culture Amp Full time

    Join us on our mission to make a better world of work.Culture Amp revolutionizes how over 25 million employees across 6,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain...

  • Nsc Team Manager

    1 week ago


    Melbourne, Victoria, Australia AMP Limited Full time

    The opportunityThe North Service Centre Team Manager's primary responsibility is delivery of the North Contact Centre service offer. The Manager is responsible for ensuring the team delivers easy, effortless experiences and meets its quality and productivity targets by providing leadership and implementing change to drive an effective and efficient...