Customer Experience Specialist

2 weeks ago

Sydney, New South Wales, Australia Pet Circle Full time
At Pet Circle, we want to create a world where pets and their families are healthy, happy and spend more time together - and we are looking for fantastic people to help us do that


Over the past ten years, we've scaled to become one of Australia's Top 5 eCommerce companies and the No.1 player in the Online Pet industry.

We will accelerate our growth as we continue on our mission to disrupt the way that pet parents discover and shop for the products they love.


The pet industry is booming (it's a $15billion dollar industry) and pets are holding bigger spaces in our hearts and homes than ever before.

Online penetration of the pet industry is going to grow exponentially in the next 5 years. This is a unique opportunity in your career to be part of our exceptional growth story


Founded and headquartered in Sydney, our team is now over 700 people strong and are based across Australia, New Zealand and the Philippines.


The Opportunity


Our mission is to engage with our community of pet families as their
specialist for everything pet. We are building a team of 'Tailwaggers' who take ownership of going above and beyond the usual customer service experience, with a focus on surprising and delighting our customers.

This role sits within this team, and will primarily be responsible for hand writing cards to customers, as well as some other tasks such as packing 'wow moments' gifts with the team.


Working Arrangements
We are building a highly autonomous, empowered remote team - so you will be working from your home office

Specific working arrangements:

  • You must have a good home office setup, including desk, laptop (and second screen), headphones / headset, phone and a fast and reliable internet connection.
  • Casual role we would love for you to be available for 2 days per week minimum (more shifts could be available).
  • Rotating roster with shifts between the hours of 6:30am 7:30pm (Monday
  • Friday).
  • You will be expected to attend our Eastern Creek or Sydney CBD office twice per month (minimum) to attend team office days.

Your Responsibilities:

  • Handle all customer queries to provide an efficient, effective resolution while delighting our customers, going above and beyond to build loyalty and advocacy.
  • Deliver on all team and individual KPIs, balancing productivity targets and customer satisfaction metrics (CSat, NPS, Customer Lifetime Value and Retention Rates).
  • Be open and receptive to feedback and coaching as we pride ourselves on living our continuous improvement mindset.
  • Positively contribute to our passionate, petloving, customeroriented, and resultsdriven team
  • The ability to think creatively and take initiative to drive our team's results.

Your Ideal Skills and Experience:

  • Minimum
    2 years' professional experience in a fast paced, results driven environment where you were managing internal or external customer requests. This may have been a contact centre, customer services or a role with transferable skills.
  • Experience working with online systems (CRM, ticketing systems, order management software is ideal).
  • Fast learner with strong fluency in Web Technologies and the Internet.

What awesome looks like:

  • Exceptional
    English written and verbal communication skills you can compose thoughtful, personalised responses to customers.
-
High EQ to truly connect with customers, ask quality questions and anticipate needs.
-
Customer-centric mindset and natural tendency to go above and beyond to solve problems.
-
Outcome-oriented and results driven - thrives on solving issues efficiently while giving an excellent experience.

  • Excellent
    problem solving and
    listening skills, using strong judgement and patience to manage the most complex customer requests.
-
Resilience for troubleshooting & dealing with difficult stakeholders (you love turning these situations around).

  • Thrive under pressure with an ability to
    multitask across multiple systems.
  • Strong
    time management skills and naturally well
    organised:
  • you work efficiently within time constraints and are able to cope with a variety of demands and prioritise tasks.
  • High
    selfmotivation and discipline to work effectively from home and independently resolve customer issues.
  • Able to set boundaries between your home and work environment.

Why Join?
We're passionate about what we do and our love for pets is the centre of our why.

Becoming a pawsome Pet Circler means you're committed to help shape an entire industry - pretty exciting stuff We're a stable, innovative and low-ego group of people who relish challenges and aren't afraid to do what's right.

Here's what we stand for;

  • Culture first. Every time.
  • We live and breathe our values of Better Together, Pets Matter, Instinctively Curious and Humble Hearts, Hungry Minds. Values alignment is super important to us you'll notice this through our recruitment process.

  • Junior Experience Designer

    2 weeks ago

    Sydney, New South Wales, Australia The Customer Experience Company Full time

    What to expect:Here at The Customer Experience Company we believe in making experiences better for everyone, including our team. Work with us to design innovative end to end experiences - from Strategic Design, Service Design, Digital, UX/UI Design to Delivery and Implementation.We value our people, create space for them to lead and innovate, and work within...

  • Business Improvement Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Commercial-Corp-Customer Experience Full time

    A great opportunity for a CX Business Improvement Specialist, to join Domain on a Max Term Contract. Reporting to the CX Continuous Improvement Manager. The CX Operations Business Improvement Lead will collaborate with key business units and stakeholders to articulate and deliver transformation and change across CX Operations technology and back office...

  • Customer Experience Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Alquemie Group Full time

    Full-time Customer Experience Specialist - 2ICAlquemie Group is a house of brands that include General Pants, SurfStitch, Ginger & Smart, National Geographic Apparel and LEGO Certified Storeswith more in the pipelineWith passion and precision at the heart of everything we do, being a Customer Experience Specialist is no exception You will collaborate with...

  • Customer Experience Specialist

    2 weeks ago

    Sydney, New South Wales, Australia emarsys eMarketing Systems Full time

    The Customer Experience Specialist is a customer facing role which uses data-driven insights and marketing automation concept and design across multiple digital touchpoints. You will have deep understanding of complex consumer journeys; database segmentation; persona marketing; consumer lifecycle analysis; contact strategy & predictive data modelling.MAIN...

  • Customer Experience Specialist

    2 weeks ago

    Sydney, New South Wales, Australia hatch Full time

    This is a Customer Experience Specialist - Part-time role with Koala based in Sydney, Australia Koala --Role Seniority - A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.More about the Customer Experience Specialist - Part-time role at KoalaKoala is launching its first retail...

  • Customer Experience Specialist

    2 weeks ago

    Sydney, New South Wales, Australia hatch Full time

    This is a Customer Experience Specialist role with Koala based in Sydney, Australia Koala --Role Seniority - A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.More About The Customer Experience Specialist Role At KoalaKoala is launching its first retail location in...

  • Customer Experience Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Infosys Singapore & Australia Full time

    Infosys Consulting is the management consulting arm of the global technology company, Infosys Limited. Infosys Consulting operates globally and currently has over 6,000 employees with offices in 18 countries across the Americas, Asia Pacific, and Europe. We have been on a tremendous growth journey in the Asia-Pacific region over the past couple of years and...

  • Customer Experience Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Kenvue Full time

    Kenvue is currently recruiting for:Customer Experience Specialist ClaimsThis position reports into Supply Chain Manager - Customer Experience and is based at Sydney, Australia.Who We AreAt Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we're the house of iconic brands - including...

  • Customer Experience Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Encore Global Full time

    Customer Experience Specialist - Casual$37- 45 per hourFlexible working hoursOpportunities to progress into Full time positionsWorking with 5 star customers and partnersDo you want to serve as an invaluable partner on our customers journey to success? Then this role might be perfect for youEncore, Australia's premier and largest event staging services...

  • Customer Experience Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Gallagher Full time

    About Us:Gallagher Bassett is the world's premier provider of risk and claims management services. We believe that - with proper management - a world of risk becomes a world of possibilities. It becomes a world where businesses and organizations are freed to do what they do best. To build. To serve. To move forward. Knowing the responsibilities of today and...

  • Marketing & Campaign Officer

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Customer Experience Full time

    Marketing & Campaign Officer Fulltime, ongoing opportunity (35 hours per week) Location: Sydney CBD, hybrid/flexible working arrangements available. Offering a competitive salary of $101,947 up to $112,849, plus employer's contribution to superannuation and annual leave loading.About usAt NSW Trustee and Guardian, we protect, promote, and support the rights,...

  • Customer Experience Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Inchcape Full time

    At bravoauto our core purpose is to create an incredible customer experience for the most iconic car brands in the world. Our goal is to exceed our customers' expectations. With a congratulatory 'bravo', we celebrate every potential customer for making the great decision to buy from bravoauto.We are seeking a dynamic Retail Customer Experience Specialist to...

  • Logistics Customer Experience Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Six Degrees Executive Full time

    Location: Sydney Job Type: Permanent Salary:$ $110095 per annumContact: James JamiesonOur Clients operate within the molecular science space and provide their clients, most of whom are household names, with bespoke chemicals that allow their products to become more sustainable and help the world to become a cleaner place. As a result of their continued...

  • Marketing & Communications Officer

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Customer Experience Full time

    Marketing & Communications Officer Fulltime, ongoing opportunity (35 hours per week) Location: Sydney CBD, hybrid/flexible working arrangements available. Offering a competitive salary of $101,947 up to $112,849, plus employer's contribution to superannuation and annual leave loading.About usAt NSW Trustee and Guardian, we protect, promote, and support the...

  • Customer Experience Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Gallagher Full time

    About Us:Gallagher Bassett is the world's premier provider of risk and claims management services. We believe that - with proper management - a world of risk becomes a world of possibilities. It becomes a world where businesses and organizations are freed to do what they do best. To build. To serve. To move forward. Knowing the responsibilities of today and...

  • Customer Experience Specialist

    2 weeks ago

    Sydney, New South Wales, Australia TAL Full time

    From the millions of Australians we protect, to those that make it happen every day at TAL, people truly are our focus. We aim to grow together, achieve together, and support you to deliver your best work. We are dedicated to developing leadership, fostering diversity, recognizing excellence, and retaining exceptional talent.If you are someone who is...

  • Online Customer Experience Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Employsure Full time

    Fun, high performing and passionate working environment Serve as the voice of our brand supporting Customers Grow your career quickly with this multifaceted role.At Employsure, we are powered to support the small business community through providing peace of mind. Over the past 12 years, we have continued to go from strength to strength with over 35,000...

  • Continuous Improvement Manager

    2 weeks ago

    Sydney, New South Wales, Australia Commercial-Corp-Customer Experience Full time

    A great opportunity for an CX Continuous Improvement Manager to join Domain, reporting to the Director Customer Experience Operations. The Customer Experience, Continuous Improvement, Analytics and Voice of Customer function is accountable for articulating and delivering the Operational Roadmap through Continuous Improvement & Strategic Projects, governing...

  • Customer Experience Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Zip Pay Full time

    Customer Experience Representative at Zip CoJoin **Zip's Customer Experience team** as a Customer Experience Representative and be part of a supportive tight-knit team dedicated to creating exceptional experiences for customers. As a **first point of contact** for customer inquiries, you will thrive in a fast-paced environment, pay attention to details, and...

  • Customer Experience Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Zip Full time

    Customer-first mindset with 6-12+ months experience managing customer relationships Be a part of a tight-knit team of problem solvers who can think fast on their feet Available to work part-time hours across either Monday - Thursday / Tuesday - Friday from 9am - 2pm / 10am - 3pm Write your story with a career at Zip Join Zip's Customer Experience...