Customer Experience Specialist

2 weeks ago

Sydney, New South Wales, Australia TAL Full time

From the millions of Australians we protect, to those that make it happen every day at TAL, people truly are our focus. We aim to grow together, achieve together, and support you to deliver your best work. We are dedicated to developing leadership, fostering diversity, recognizing excellence, and retaining exceptional talent.

If you are someone who is committed to doing what's right, reaching for the stars, and working intelligently, why not join us on this journey to success?

Job Listing

The Customer Experience Specialist plays a crucial role in updating customer contact information as part of a communication-driven project. The primary task involves addressing inquiries related to the campaign, specifically regarding contact details.

**This opportunity is for a 9-month Fixed-Term Contract starting on the 17th of June 2024.**

Key responsibilities include:

  • Conducting outbound calls to request updated customer contact details.
  • Servicing inbound calls to update customer contact information.
  • Understanding the project's objectives and effectively managing customer queries and exceptions.
  • Updating a web form to collect revised customer contact details.
  • Fostering a supportive team environment while actively sharing expertise and knowledge.
  • Adhering to established procedures to direct escalations and complaints to the relevant internal departments for prompt resolution.
Preferred Qualifications

You demonstrate accountability in your actions, persist in the face of challenges, strive for optimal outcomes for both customers and partners, and highly value collaborative problem-solving.

Skills and qualifications desired:

  • Customer-centric attitude with exceptional service skills and a friendly phone etiquette.
  • Self-motivated and goal-oriented.
  • Capable of working within a team environment to contribute to positive outcomes.
  • Strong verbal and written communication skills.
  • Ability to multitask and exhibit effective time management abilities.
  • Prior experience in a customer-focused Contact Centre environment.

Throughout the recruitment process, various checks may be carried out to verify your eligibility for a role at TAL, including Criminal History, Bankruptcy, Entitlement to Work, Regulatory, and Reference Checks.

Further Details

At TAL, we embrace diversity in all its aspects and are dedicated to nurturing an inclusive and fair culture for all individuals. We welcome applications from Aboriginal and Torres Strait Islander peoples, individuals from diverse backgrounds, those with caring responsibilities, persons with disabilities, as well as individuals from culturally and linguistically diverse and LGBTQI+ communities. Even if you do not meet every requirement outlined above, we encourage you to submit your application today or reach out to us.

To ensure the best experience for you, we are willing to accommodate you at any stage of the recruitment process. Simply notify our Recruitment team at your convenience.

TAL has been acknowledged by the Workplace Gender Equality Agency as an Employer of Choice. We take pride in our membership with Diversity Council Australia and the Australian Network on Disability. For insights into our reconciliation journey, refer to our Innovate Reconciliation Action Plan.

We pay our respects to the Traditional Custodians of the Land where our Head Office is situated, the Gadigal people of the Eora Nation, and honor their profound connections to the land, sea, and culture. We extend this acknowledgment to the various Traditional Lands we operate within and pay homage to Elders past, present, and future.

Everyone at TAL is entrusted with the responsibility to act with integrity and be answerable for their conduct. We expect our employees to abide by the principles outlined in our Code of Conduct every day they come to work. Risk management is a collective responsibility.

If you are currently employed at TAL, kindly submit your application through the SmartRecruiters button in Workday and proceed to the Employee Portal. This step is crucial to ensure the accurate recording of your application details.

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