Manager - Noc Hfc Troubleshooting

2 weeks ago


Melbourne, Victoria, Australia Ontrack Systems Full time

Responsibility:

Routine Maintenance:

  • Network at Risk, Field Tickets, Change Request creation
  • Field WO creation and liasoning with contractors
  • Technical support tech for onsite works
  • Perform pre & post modem checks
  • Dropbox monitoring
  • Review and validate completed works
  • Partner payment claims dispute management

Proactive Maintenance:

  • Monitor triggers (Service Escalation, Node Health, Critical/Major Severity, Daily
Flipping list)

  • Create/close emergency change request
  • Perform pre & post modem checks
, status checks and confirm resolution

  • Perform modem swap backend activities
  • Confirm nonintermittent fault resolution, monitoring of intermittent faults, Trigger
revisit, close faults

  • Partner payment claims dispute management

Skills:6-8 Years of total experience including 4+ years experience as a HFC Network

Engineer

  • Telecommunications Network Assurance, using ITIL methodology, which is
focused on HFC Access Networks (CAA and DAA) with D3.0/D3.1 knowledge

  • Should have good exposure in HFC network performance management
  • Tool experience: Remedy, Netcool, Service Now, Mosaic, Comptel, PWB, Xpetrak,
NxT, Tableau

  • Ability to analyse network performance insights, triggers and identify issues that
need maintenance work

  • Good communication skills
  • Ability to manage field partners for successful field maintenance execution and
validation

  • Ability to resolve repeat service degradation cases to reduce truckrolls
  • Take ownership of overall network health improvements and regulatory
compliances
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