Senior Field Technician

1 week ago

Melbourne, Victoria, Australia NBN Co Full time

Job Expectations

Senior Field Technician (HFC)

A bit about your role

Nbn co. operates a network that provides wholesale services to various service providers. The network uses different delivery methods and technologies, including, but not limited to, FTTP, FTTB, FTTN, HFC, Copper Last Mile, Wireless, and Satellite. The Field Operations Team handles customer service, service activation, network assurance, maintenance, modernization, and quality audits across all technologies.

This role will be targeted toward NBN's strategic plant modernisation program across the HFC network, with the requirement to work a mix of business hours and at night or as required by the business.

The role would see you:

  • Manage and conduct equipment and system level Service Assurance activities in the field.
  • Provide on-site, complex, technical, and ad-hoc service & network support.
  • Resolve technical escalations from Customer Field Technicians.
  • Perform end user installation and assurance activities.
  • Provide support for changes or upgrade to network elements.
  • Fluent in HFC external plant construction, Network Remediation including Network Assurance
  • Understand HFC testing principals, DOCSIS 3.1 and RF fundamentals.
  • Conduct HFC routine maintenance and restoration activities including amplifier alignment and egress repairs.
  • Provide support for changes or upgrades to network elements.
  • Work within the confines of SLA, OLA and CRQ timeframes.
  • Be knowledgeable in basic HFC design principals.
  • Have a background in basic fibre optics.
  • Ability to assure the network from CMTS to CM
  • Ensure injury risks and environmental impacts are effectively identified and managed by applying the nbn HSE management system and operating safely in accordance with legislative requirements.
  • Perform tasks in accordance with safe work practices, ensuring alignment and taking personal responsibility for working safely.
  • Maintain required Safety training currency and accreditations, as directed and within required timeframes.
  • Cross skilled across other technologies to support future expansion and network evolution

A bit about you

You will be a natural problem solver with a methodological approach and have an aptitude to learn quickly. Your ability to be flexible, adaptable and be able to cope with conflicting priorities will also see you succeed in this role. Given the nature of this role you will be a highly organised team player, with the ability to adapt to a changing and dynamic work environment.

To thrive in this role, you'll be an autonomous and motivated self-starter, with experience working within the HFC network with exposure to the fibre network. You'll have experience in assurance fault finding, installs and/or construction/remediation of HFC external plant. You'll have an appetite to embrace a complex industry while learning and developing on the job. Ideal candidates for this role will have an ACMA license preferably with a cert 3 or cert 4 in telecommunications and draw on their dedication, drive, and customer service skills to deliver service with integrity and solutions with a smile every day.

Life at nbn

To be part of nbn is to be part of something bigger. We've created Australia's network—a network made for more.

Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of Australia by connecting homes and businesses everywhere. It's not just a way for everyone to do the things they love, but transforms the way they do them, and the opportunities available to them.

A more inclusive working world

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Gold Employer for two years running, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women.

We champion equal opportunities for all employees. If you have any special requests or accessibility requirements throughout the recruitment process, please recommend us at the time of application (via ) and we will adjust to meet your needs.

Where to from here?

If you think this role might be for you, we want to hear from you. Please apply by following the links and send your resume only. We do not require a cover letter or any selection criteria to be addressed.

The preferred candidate will be required to undertake a Criminal History Check and a Pre-Employment Medical Assessment to assess their ability to perform the genuine occupational requirements of the position.

Please note, this is a permanent role

Worker Type

Permanent

Time Type

Full time

Field Base Location

Melbourne Metro

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