Service Manager
2 weeks ago
MANDATORY SKILLS
12-15 Years of experience in Assurance domain in Telecom space
Ability to ownership of customer interactions and identify resources, investments, control for
successful NOC operation.
Excellent People management skill
Must have good communication skills (written & verbal)
Customer focused and negotiation skills
Ability to effectively interact with business and customers at all levels"
ROLES AND RESPONSIBILITIES
Ownership of SLA/KPIs and provide direction to enhance the performance.
Ensure NOC delivers a seamless customer experience.
Ensure all the functional requirement under NOC are aligned to customers overall business and
operational expectations.
Develop individual functional KPIs that are aligned to overall current and future NOC SLAs
Represent NOC in cross functional meetings and performance improvement plans.
Act as a single point of contact for all service-related issues and drive internal functions/leadership
to resolve those concerns.
Lead Change Management process.
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