Business Partners Manager

2 weeks ago

Melbourne, Victoria, Australia Qantas Airways Limited Full time
Oversee Jetstar's third-party Cabin Crew suppliers in domestic and international markets- Ensure optimum and consistent performance of supplier service provisions to Jetstar- Permanent, full-time opportunity, based in Melbourne


The Business Partners Manager is responsible for the operational oversight of Jetstar's third-party cabin crew suppliers, in Australia and overseas; ensuring optimum and consistent performance regarding safety, engagement, customer advocacy, and operational performance.

The role will implement and manage effective SLAs and performance frameworks to drive performance and continuous improvement culture that ensures the delivery of supplier service provision to Jetstar.


The day-to-day responsibilities will involve managing relationships with domestic and international third-party suppliers and supporting crew base operations across 4 countries (Australia, Singapore, Thailand and Indonesia).

Frequent travel interstate and overseas and flexibility to work with different time zones will be a requirement of this role.


Key Responsibilities:

  • Develop a deep working knowledge of thirdparty suppliers, the local market and communities
  • Drive alignment, highlighting similarities and differences and putting action plans in place
  • Ensure effective resource management and planning is in place to meet Jetstar's requirements
  • Indirectly lead and influence thirdparty suppliers in achieving key Cabin Crew metrics
  • Manage operational performance and ensure decisions are in line with Jetstar's expectations
  • Ensure service delivery aligns with Jetstar, emphasising contractual adherence and performance
  • Develop, monitor and report on appropriate day of operations KPIs with suppliers
  • Consistently approach people issues considering Jetstar Values and relevant legislation
  • Ensure safety is the number one priority and is embedded by all thirdparty suppliers

You'll have:

  • Ability to travel interstate and overseas regularly, and at times with short notice
  • Exceptional influencing, negotiation and relationship management skills
  • Experience making balanced recommendations and strong commercial and business acumen
  • Clear verbal and nonverbal communication skills and ability to adjust based on cultural differences
  • Operational knowledge and experience of the Australia and/or Asian aviation markets
  • Strong understanding of thirdparty supplier contracts and management of SLAs
  • Experience working with culturally diverse stakeholders
  • Excellent analytical capabilities and a methodical approach to working
  • An understanding of current Industrial Relations in Australia
Why Jetstar?

Jetstar is alive with a sense of adventure.

Day in and day out, our teams search for new places to fly, new ways to add value and new ideas to improve performance.

If you love the road less travelled, you'll love working here because ours is a team who innovate every day, thrive on delivery, support each other and celebrate our successes.

You'll be supported to challenge, anticipate and explore while your work will connect people and enrich lives. We encourage diversity and aim to create an environment where our employees feel valued, respected and enabled.

Our Benefits


Team members have access to heavily discounted fares to destinations all over the world - not only for team members, but for their favourite travel companions too.

Our staff travel benefits includes discounts on airfares, accommodation, car hire and travel insurance for both domestic and international travel.

Discounts can be used within the Jetstar Group airlines, Qantas and other partner airlines.

Inclusion and Diversity

Applications close Thursday, April 11th 2024.

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