Head of User Research

2 weeks ago

Sydney, New South Wales, Australia Aquent Full time

Our client, a leader in digital financial services is seeking an experienced Head of User Research Insights to lead their newly formed user research & insights capability that helps unlock power of research in helping inform the product strategy as well as design execution.


You'll be responsible for directly managing a small team of researchers and indirectly help the larger team of service/strategic, UX and UI designers answer questions effectively, helping them design for excellence, based on a deeper understanding of our customers, their contexts, and the evolving marketplace.


Salary:
$200-250k + plus bonus

Hours:
Full-time

Location:
SYD / MEL - hybrid

About the role:


Lead the execution of the research strategy and champion best practice as you guide the team through all phases of design development, from ideation to execution and post-launch success tracking and iteration, across the double diamond.

Define and build an efficient research operations including resourcing, planning and process.

Identify team needs and implement required changes in process, tools, documentation, and asset management to make sure researchers and designers are working at optimum efficiency.


Contribute to strategic decision making with the rest of design leaders to help define what good looks like from a user experience & design perspective.

Help envision the strategy and operationalisation of user research in the company, across the product development lifecycle.

About you:

Demonstrable experience in building and scaling a user research capability, preferably in an enterprise environment.

You'll have proven experience consistently demonstrating credibility in cross-functional interactions.


A user and data-focused design mentality and commitment to design excellence, constantly looking to hone your team's instincts through user feedback and data insight.

You understand that good ideas and insights are only worth what gets delivered to customers.

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