Service Designer

2 weeks ago


Brisbane, Queensland, Australia Peoplebank Full time

Location:

  • Brisbane CBD
  • Job Type:
  • Contract
  • Posted:


about 3 hours ago
  • Contact:


Mangal Kadam
  • Discipline:
  • General IT
  • Reference:

The role of Service Designer/Service Blueprinter is responsible for service blueprinting customers/employees based on the customer journey maps to capture customer persona interactions.

The role will be required to work within a Design team consisting of Researchers and a Designers (Service Blueprinters and Customer Journey Mappers).


Competencies and Skill:

  • Expert in service blueprinting, digital technologies, and humancentred design (HCD)
  • Has demonstrated experience working with Adobe Experience Manager
  • Has proven experience in accessibility and digital equity best practices
  • Has proven experience in agile practices, including building epics/user stories
  • Experience in impactful storytelling; and helping employees connect to purpose and align with strategy and direction
  • Experience working in an Agile delivery environment, Jira, Confluence or Blueworks would be a plus
  • Possess good communications skils with the ability to negotiate, consult, coordinate and deliver substantial business analysis and solution conceptualisation in a large, diverse and complex organisation.
Take the next step -
APPLY NOW Or contact Mangal Kadam on referring a job number
260415.

  • Diversity and inclusion are strongly supported at Peoplebank. People of all nationalities, gender identities, and cultural backgrounds, including Aboriginal and Torres Strait Islander Peoples, are encouraged to apply._

  • Network Designer

    2 weeks ago


    Brisbane, Queensland, Australia Service Stream Full time

    Primary LocationBrisbane - KingsgateJob Description SummaryAssist with the Design Documentation requirements for Construction of NBN Infrastructure. Provide design drafting capabilities for telecommunications network designs meeting Service Stream standards. Work effectively with field supervisors, perform surveys and assist with design variations and record...


  • Brisbane, Queensland, Australia Queensland Police Service Full time

    Work collaboratively as a team member on the design, development, production and delivery of flexible learning materials and education and training programs.Provide an instructional design service for the development of flexible learning materials (including print-based and on-line) and the delivery of courses and programs.Manage projects and identify...


  • Brisbane, Queensland, Australia Queensland Police Service Full time

    Our Team (Where You Will Be Working):As an instructional designer you will work collaboratively as a team member on the design, development, production and delivery of flexible learning materials and education training programs.The core capability requirements for this role are:Work collaboratively as a team member on the design, development, production and...


  • Brisbane, Queensland, Australia Queensland Police Service Full time

    Your Key Accountabilities Work collaboratively as a team member on the design, development, production and delivery of flexible learning materials and education and training programs. Provide an instructional design service for the development of flexible learning materials (including printbased and online) and the delivery of courses and programs. Manage...


  • Brisbane, Queensland, Australia Queensland Police Service Full time

    This role is a critical part of the Digital Strategy team. This team has the lead responsibility for the development of the Service's digital blueprint and roadmap, with a focus on a contemporary service experience strategyIn the role of Digital Experience Designer, you will be responsible for advocated for a user-centred approach to digital design, bringing...

  • Service Designer

    2 weeks ago


    Brisbane, Queensland, Australia DXC Technology Full time

    DXC's Experience Design & Build team plays a critical role in enabling our clients to transform their digital landscape. Through a human-centric approach, our cross functional teams team partner with major corporate and government clients to co-create, implement and embed innovative and effective strategies and organisational change solutions designed to...

  • Content Designer

    2 weeks ago


    Brisbane, Queensland, Australia Queensland Police Service Full time

    As part of this role, you'll also collaborate with internal stakeholders to support organisational change and key QPS projects and initiatives.Your key accountabilitiesThe core capability requirements for this role are:Develop and edit web content for QPS and the community safety portfolio in consultation with content specialists to ensure alignment with...

  • Service Designer

    2 weeks ago


    Brisbane, Queensland, Australia TROOCOO Pty Ltd Full time

    Large/complex organisation Drive service experience outcomes Experienced, supportive and collaborative values led team cultureOrganisationWe are currently working with a leading tertiary education provider based in Brisbane who are at the forefront of education and research programs. With an outstanding reputation for the quality of its teachers, its...

  • Educational Designer

    2 weeks ago


    Brisbane, Queensland, Australia Queensland Police Service Full time

    Design QPS education and training courses and programs using evidence based adult education techniques and training best practice strategies. Lead and manage a diverse range of education and training projects, including adult education professionals and project teams through the design, development, implementation and evaluation of QPS education and training...

  • Service Designer

    2 weeks ago


    Brisbane, Queensland, Australia Suncorp Group Full time

    Service Designer Permanent Role Location Sydney or Brisbane About the role: Contribute to the development of a human centred design practice within Customer Transformation for Insurance Australia by delivering strategic human centred design projects. Design brilliant customer experiences across insurance while supporting delivery teams to...

  • Service Designer

    2 weeks ago


    Brisbane, Queensland, Australia Suncorp Group Full time

    Permanent opportunity:- Brisbane location:- Leverage your design capability skills to enhance Suncorp customer experienceThe RoleThe Digital CX & Strategy Team is committed to supporting the wider business to design and build desirable, feasible and viable customer experiences, as well as lead digital best practice using creative imagination and technical...

  • Service Design

    2 weeks ago


    Brisbane, Queensland, Australia Mission Australia Full time

    Full Time, Max Term to October 202- Location: Sydney/Flexible with Work form Home Options Great Salary starting at $100,000 + Super + NFP Salary PackagingLife at Mission AustraliaWhen you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian...

  • Service Designer

    2 weeks ago


    Brisbane, Queensland, Australia DFP Recruitment Services Full time

    Job description:We are in search for a Service Designer for our client, Federal Government department.Location of this position is flexible: Brisbane, Sydney, Adelaide, Melbourne or Canberra. This is an exciting opportunity to be apart of a recently established Program which reviews and improves the existing organisational structure and models of client...

  • Service Designer

    2 weeks ago


    Brisbane, Queensland, Australia IT Alliance Australia Full time

    One of our Federal Government clients is looking for Service Designer in Brisbane.We are looking for the following Skills/Experience:Understand, assess and develop customer journey maps of the current landscape of the Australian Passports Office (APO). Lead and facilitate design and cocreation workshops and sprints as well as presenting concepts to...

  • Service Designer

    2 weeks ago


    Brisbane, Queensland, Australia ClearCompany Full time

    Our client is a leader in digital innovation, focusing on improving critical systems that sustain some of the most essential sectors in the nation.They are deeply involved in integrating cutting-edge technology to optimise and modernise operations, impacting areas crucial to the nation's ecological balance and resource management.This organisation is...

  • Service Designer

    2 weeks ago


    Brisbane, Queensland, Australia HorizonOne Recruitment Full time

    Our client is a leader in digital innovation, focusing on improving critical systems that sustain some of the most essential sectors in the nation.They are deeply involved in integrating cutting-edge technology to optimise and modernise operations, impacting areas crucial to the nation's ecological balance and resource management.This organisation is...

  • Service Designer

    2 weeks ago


    Brisbane, Queensland, Australia ClearCompany Full time

    Our client is a leader in digital innovation, focusing on improving critical systems that sustain some of the most essential sectors in the nation. They are deeply involved in integrating cutting-edge technology to optimise and modernise operations, impacting areas crucial to the nation's ecological balance and resource management. This organisation is...

  • Lead Service Designer

    2 weeks ago


    Brisbane, Queensland, Australia Chandler Macleod Full time

    Location***- Brisbane, Queensland- Category***- Executive- Salary- $ AUD - $ AUD Daily- Posted 31Jan2024- Work type Casual/Temp- Contact Joy Delos Reyes- Reference BH156579- About the companyGovernment department tasked with making life easier, accessible, and equitable for thousands of individuals and families across Australia. Currently seeking a Lead...

  • El2 - Service Design

    2 weeks ago


    Brisbane, Queensland, Australia DFP Recruitment Services Full time

    Job description: DFP Recruitment are proudly working with our Federal Government client in search for a Director, Service Designer within their Strategic Development area of a Federal Government department. Location of this position is either Brisbane or Canberra. Contract will be until end of December 2023 with a possibility of extension.This is an exciting...


  • Brisbane, Queensland, Australia WorkCover Queensland Full time

    Job no: 493199Work type: Permanent - Full TimeLocation: Brisbane CBDCategories: Digital and Technology GroupAbout WorkCover QueenslandAt WorkCover Queensland our vision is to be the best worker's compensation insurer, to make a positive difference to people's lives and to keep Queenslanders working. Our flexible work environment allows you to be your best...