Service Designer

2 weeks ago


Brisbane, Queensland, Australia DFP Recruitment Services Full time

Job description:

We are in search for a Service Designer for our client, Federal Government department.

Location of this position is flexible: Brisbane, Sydney, Adelaide, Melbourne or Canberra.

This is an exciting opportunity to be apart of a recently established Program which reviews and improves the existing organisational structure and models of client service delivery across the division.


Duties will include:

  • Lead and deliver the Current State Stakeholder Research component of the project
  • Adopting contemporary human centred design methodologies to deliver high quality analysis and synthesis of findings into themes, insights and areas of opportunity
-
Conduct a desktop review of existing data and previous research findings to define the challenge, identify gaps (initially this will be the priority):

  • Collaborate with the team to identify and map current initiatives and services available
  • Perform customer and stakeholder workshops using quantitative and qualitative online and offline methods
  • Produce service design deliverables such as customer interaction flows, journey maps, designs and physical/digital prototypes
  • Build and maintain relationships with key stakeholders

To be considered you must have the following:

  • Theoretical and practical experience in human-centred design in complex organisational and stakeholder environments
  • Well developed research and analytical skills
  • Excellent organisational skills with demonstrated experience delivering high quality outcomes on time limited projects
  • Excellent verbal and written communication skills

If successful, you will receive the following:

  • An attractive hourly rate of $65 p/h + super
  • Full time hours, 37.5 per week
  • Brisbane various locations (see top of ad)
  • ASAP start contract (length to be confirmed)
-
Australian Citizen and willing to undergo a National Police Check

Note:
You may be required to provide evidence of your COVID-19 vaccination status.
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