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Team Leader

4 months ago

Brisbane, Queensland, Australia McMillan Shakespeare Full time
At McMillan Shakespeare (MMS), our purpose is to make a difference to people's lives. MMS pioneered salary packaging and novated leasing in Australia.

Whilst we've grown from a small, family-run business to a global, top 200 ASX-listed company, that entrepreneurial spirit remains at the heart of everything we do.


The Team Leader - Insurance is a key specialist role within our, maintaining external operational relationships with MMS's insurance partners.

These insurance partnerships are critical for our national Novated Leasing business and, as such, this role is required to regularly update and communicate the status of said partnerships to the wider MMS business in order to maintain contractual, regulatory and legal compliance across all Operational and Sales activities.


Additionally, this role will manage 6 x Insurance Consultants, providing all necessary training, coaching and mentoring as well as being a point of escalation if necessary.


Key responsibilities for this role will be:

  • Foster a culture of open communication and prioritisation within the team to ensure monthly operational tasks are completed accurately and on time
  • Engage internally to seek shared commitment to actions that support the ongoing operational effectiveness of our insurance products
  • Recommend, build and embed processes/reporting that manage compliance and risk within the insurance team
  • Review work volumes within the team to ensure correct skilling and staffing
  • Seek opportunity to align tasks into the team where it will deliver benefit to insurance products/processes
  • Foster a culture of open communication and prioritisation within the team to ensure monthly operational tasks are completed accurately and on time
  • Identify development and coaching opportunities to uplift team capability, particularly in line with how we maintain and report compliance on the insurance products.
  • Actively mentor and develop direct reports, provide coaching and feedback on an informal, day to day basis, as well as via regular one on one catch ups and performance reviews
  • Contribute to creating & maintaining a motivated, committed and productive workplace that aligns to MMSG values and behaviours.
Key attributes

  • Experience managing key B2B relationships
  • Experience with managing insurance products
  • Experience leading people and understanding of motivational and coaching frameworks
  • Strong analytical mindset
  • Experience of excel including advance functions to support data integrity across large data sets
  • Strong communication skills

What we can offer you:

  • Our strong peoplefirst culture
  • Flexible/hybrid working to enhance your work/life balance
  • Novated lease benefits and discounts 12 weeks Paid Parental leave and access to our Parents Portal
  • Exempt Employee Share Plan
  • Paid Income Protection Insurance under MMSG default Super plan
  • Access to a broad range of learning and development programs
  • Career break and volunteering leave
  • Access to Employee Assistance Program and annual Flu vaccination
  • Lifestyle Rewards program


As an employer who embraces Diversity, Equity & Inclusion, we hold a collective commitment to foster an environment where all differences are valued and respected.

We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those caring for and living with disability to apply.