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Team Leader

2 months ago


Brisbane, Queensland, Australia Pillow Talk Full time

About the Role

We are seeking a highly skilled and motivated Team Leader to join our team at Pillow Talk. As a Team Leader, you will play a key role in supporting the store leadership team by leading from the front and inspiring your peers to deliver exceptional customer service and sales results.

Key Responsibilities

  • Support the smooth and efficient operation of the store, including handling customer queries and concerns, driving the team to meet budget and KPI targets, and maintaining the store's visual appeal.
  • Lead by example and inspire your team to deliver exceptional customer service and sales results.
  • Work closely with the store leadership team to achieve business objectives and drive sales growth.
  • Develop and implement strategies to improve customer engagement and loyalty.
  • Monitor and report on sales and KPI performance, identifying areas for improvement and implementing corrective actions.

About You

  • You have experience working in a customer-centric retail environment, preferably in a Team Leader or Supervisor role.
  • You are passionate about providing great customer service and championing best practice in stock, service, safety, operational procedures, and visual merchandising.
  • You have excellent communication and interpersonal skills, with the ability to develop strong relationships with customers and colleagues.
  • You are highly organized and able to multitask, with a keen eye for detail and a creative approach to problem-solving.
  • You are committed to delivering exceptional results and are passionate about driving sales growth and customer engagement.

What We Offer

  • A competitive salary and generous monthly performance incentives.
  • A 60% store discount after qualifying period.
  • Free onsite parking.
  • A warm, friendly, and supportive work environment.
  • Opportunities for further learning and career growth.
  • A passionate and knowledgeable team.
  • On-trend, high-quality products that make selling a true pleasure.