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Team Leader
2 months ago
About the Role
We are seeking a highly skilled and motivated Team Leader to join our team at Pillow Talk. As a Team Leader, you will play a key role in supporting the store leadership team by leading from the front and inspiring your peers to deliver exceptional customer service and sales results.
Key Responsibilities
- Support the smooth and efficient operation of the store, including handling customer queries and concerns, driving the team to meet budget and KPI targets, and maintaining the store's visual appeal.
- Lead by example and inspire your team to deliver exceptional customer service and sales results.
- Work closely with the store leadership team to achieve business objectives and drive sales growth.
- Develop and implement strategies to improve customer engagement and loyalty.
- Monitor and report on sales and KPI performance, identifying areas for improvement and implementing corrective actions.
About You
- You have experience working in a customer-centric retail environment, preferably in a Team Leader or Supervisor role.
- You are passionate about providing great customer service and championing best practice in stock, service, safety, operational procedures, and visual merchandising.
- You have excellent communication and interpersonal skills, with the ability to develop strong relationships with customers and colleagues.
- You are highly organized and able to multitask, with a keen eye for detail and a creative approach to problem-solving.
- You are committed to delivering exceptional results and are passionate about driving sales growth and customer engagement.
What We Offer
- A competitive salary and generous monthly performance incentives.
- A 60% store discount after qualifying period.
- Free onsite parking.
- A warm, friendly, and supportive work environment.
- Opportunities for further learning and career growth.
- A passionate and knowledgeable team.
- On-trend, high-quality products that make selling a true pleasure.