Client Support Officer, Contracts

2 weeks ago

Perth, Western Australia Chamber of Commerce and Industry of WA (CCIWA) Full time
Be part of a supportive organisation with a people focused culture

  • Use your passion for customer service to be impactful
  • Fulltime maximum term contract based in Osborne Park

About the Role

We have a great opportunity for a motivated individual with sound administrative and customer service skills to join our welcoming ASA team.

If you are someone who has excellent attention to detail, time management and that natural ability to build rapport with clients,
- then this may just be the role for you_
- _

Our Client Support Officer, Contracts team work to deliver a broad range of general administrative support that focusses on training contract processing, providing customer service and monitoring contact points with employers and apprentices.


Responsibilities include but are not limited to:

  • Receive inbound calls from clients and deal with general advice queries.
  • Assess and monitor contract processes to increase accuracy and compliance.
  • Complete accurate data entry and maintain databases.
  • Provide general and accurate advice to clients on aspects of the Apprenticeship Policy.
  • Provide guidance and advice to ASA staff to improve accuracy and compliance across teams.
  • Other general admin duties as required.
  • Process and submit Training Contract returns.
  • Complete accuracy checks and process training contracts.
This role is a

Full-time, Maximum Term Contract ending June 2024, and is available for immediate commencement, with the possibility of extension.

About You
To be successful in this role, you will possess:

  • Demonstrated experience in customer service
  • Intermediate computer skills with the ability to competently use Microsoft suite of products
  • Strong attention to detail
  • Excellent phone manner and skills
  • Highly developed communication and interpersonal skills with the ability to handle situations in a patient and professional manner
  • Ability to work to and achieve KPIs
  • Strong time management and organisational skills, with the ability to work fastpaced and to timecritical deadlines
  • Police Clearance
  • Compliance and contract process knowledge.
  • Experience with operating under government regulatory guidelines.

About CCIWA
CCIWA is an independent, not-for-profit organisation that has been the voice of business for more than 125 years.

With more than 8,000 members from across all regions and industries, our mission is to make it easier to do business in this state and ensure that WA is a place where businesses of all shapes and sizes can succeed.

We want this State to be the best place to live and do business. To do that we need to change how we operate. We need to reach further across the community to find new ways to positively impact our society. At CCIWA we choose to be the most contemporary reflection of the community we represent. We choose ideas. We choose action. And we choose great people who want purpose in their lives.

About Apprenticeship Support Australia

About our Culture
At CCIWA, we are high performing, diverse people who are talented, supportive, and inclusive.

We will work with you to develop your career; ensure you feel supported and have the skills and capabilities you need to succeed at CCIWA and in your whole career.

We strive to be
- curious, contemporary, impactful, _and
- respectful_. Throughout our recruitment process, we aim to find someone who fits our values along with the required skills needed to be successful in the role. We welcome change and diversity as it not only strengthens our values but provides innovation and contemporary thinking that is essential for us to be the peak industry body in WA.

***
What we will offer you
At CCIWA we have a range of benefits to support our employees which includes:

  • Access to free and confidential counselling for employees and their immediate family
  • Rest and Relaxation bonus between Christmas and New Year
  • Flu Vaccinations
  • Flexible work arrangements
  • Health insurance discounts
  • Salary Sacrificing, CCIWA has rebateable status

How to apply

  • A cover letter (1page max)
  • An up to date CV/resume
Applications close

**5:00 pm

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