Client Support Officer

2 weeks ago

Perth, Western Australia Chamber of Commerce and Industry of WA (CCIWA) Full time
Be part of a supportive organisation with a people focused culture

  • Use your passion for customer service to be impactful
  • Fulltime parental leave cover based in Osborne Park

About the Role
We have a fantastic opportunity for an enthusiastic and customer-centric individual to join our welcoming ASA team. If you are someone who has excellent attention to detail and that natural ability to build rapport with clients, then this may just be the role for you

Responsibilities include:

  • Completing accurate data entry and maintaining relevant databases
  • Completing inbound customer service calls and ensuring the contact schedule is maintained
  • Providing basic advice to clients
  • Referring callers on to further internal and external services
  • Booking appointments via phone consultations
  • Other general administrative duties as required
This is a

full time, Maximum Term Contract ending June 2024 that is available for immediate commencement.

About you
To be successful in this role, you will possess:

  • Intermediate computer skills with the ability to competently use Microsoft suite of products
  • Strong attention to detail
  • Excellent phone and customer service skills
  • Highly developed communication and interpersonal skills with the ability to handle situations in a patient and professional manner
  • Ability to work to and achieve KPIs
  • Strong time management and organisational skills, with the ability to work fastpaced and to timecritical deadlines

About CCIWA
CCIWA is an independent, not-for-profit organisation that has been the voice of business for more than 130 years.

With more than 7,400 members from across all regions and industries, our mission is to make it easier to do business in this state and ensure that WA is a place where businesses of all shapes and sizes can succeed.

We want this State to be the best place to live and do business.

About Apprenticeship Support Australia

CCIWA Culture and Benefits
At CCIWA

, we will work with you to develop your career; ensure you feel supported and have the skills and capabilities you need to succeed at CCIWA and in your whole career. We have an array on ongoing Learning and Development opportunities, from various training workshops to secondment opportunities and internal promotions.

We have a range of benefits to support our employees which includes:

  • A variety of working and leave options, including a Flexible Working Policy, Paid Parental Leave and 3 day paid Rest and Relaxation leave between Christmas and New Year
  • Excellent building facilities
  • Access to free and confidential counselling for employees and their immediate family through our Employee Assistance Program


 Salary Sacrificing
  • CCIWA is a rebatable employer
  • Active Social Club and Charity Initiative

How to apply

  • A cover letter
  • Current CV
Applications close

COB Friday, 8th September 2023 and short-listing for this position will commence immediately.

We acknowledge the Traditional Custodians of this land. We acknowledge the strength of their continuing connection to land, waters and culture. We pay our respects to their Elders past, present and emerging.

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