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Integrations Consultant Support Officer
3 months ago
- Training provided in the client's systems
- Mount Waverley based
The business is a software provider to the motor vehicle industry, and this is a great role for someone who loves solving IT issues.
You'll be:
- Managing level 2 support issues, dealing with breaks, fixes, configuration issues, troubleshooting, and our client's software installations;
- Handling matters escalated from level 1 support;
- Managing customer issues over the phone, logging the completion of jobs and talking to customers as you resolve their problems.
- Troubleshooting and identifying solutions to issues;
- Managing an incident queue;
- Providing diagnosis and resolving incidents; &
- Communicating directly with customers and updating systems.
- must_ have:
- Experience in a similar role (not just an internal helpdesk position);
- Good communication skills, both in writing and verbally;
- Tertiary level qualifications in IT;
- Experience with Windows (7 to 11), MacOS and GSuite;
- Experience in Windows Server (Active Directory, DHCP, DNS, Group Policy) and Linux, ideally with practical experience;
- Using medium/advanced SQL;
- Experience with support ticketing systems; &
- An understanding of ITIL processes.
