Technical Sales Support Team Leader

1 week ago


Clayton South, Victoria, Australia Scorptec Full time

At the moment, we have a Full-Time position from Monday to Friday (with occasional work on Saturdays) available in Clayton.

As a Leader of the Technical Sales Support Team, we are looking for someone who can offer top-notch technical support to customers who are deciding on purchasing IT products and creating a customized PC.

Assisting customers in resolving basic technical issues with their IT products and customized PC, as well as providing guidance, mentorship, and assistance to the Technical Sales Support team.



Responsibilities:

  • Provide Level 1 technical support to all Scorptec customers as part of the technical support team.
  • Collaborate closely with both the after-sales and warranty teams to ensure a satisfactory customer experience.
  • Act as the main point of contact for the Sales Teams regarding technical inquiries and issues.
  • Offer technical advice, quality checks, and compatibility assessments for custom-built systems.
  • Create, follow up on, and handle custom system quotations for the online sales team or directly for the customer.
  • Deliver technical training to the Sales team and potentially other departments.
  • Provide leadership, training, and support to a small team of technical sales and support staff, both local and remote.
To excel in this position, you will need:

  • 3-5 years of experience in technical support, specifically in computer hardware.
  • Comprehensive knowledge of hardware (both theoretical and practical - assembling and customizing PCs) and software IT products.
  • A strong enthusiasm for IT.
  • Demonstrated excellence in phone and customer service etiquette and skills.
  • Ability to actively listen to and empathize with customers.
  • Advanced understanding of IT products, their functionalities, and troubleshooting techniques.
  • Prior experience with Zendesk is advantageous.
  • Capability to work effectively with minimal supervision.


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