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Team Leader

3 months ago

Clayton South, Victoria, Australia Monash Health Full time

Monash Health is a great place to work

Monash Health is Victoria's largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare and service for people at every life stage.

To see first-hand what our colleagues think about working here, take a look at the following short videos: .

Monash Health's Referral Management Team are looking for an individual to help lead our dynamic workplace, that prioritises patient care. The Referral Management Team contribute to patient care while ensuring Department of Health and Human Services mandates are met.

About the Role

  • Full Time Permanent Position
  • Are you a strong communicator that enjoys collaborating with others to oversee and improve workflows?
  • Do you enjoy variety in your working day and like added workplace flexibility?

We are seeking a motivated individual who has outstanding leadership and customer service skills to join the team at Monash Health Specialist Consulting Outpatients, Referral Management. The Team Leader works collaboratively with the management team of Referral Management to provide strong leadership for our administration team, while ensuring we continue to deliver high quality and timely care for our patients.

About You

You are looking to develop your leadership and management experience, or you are an accomplished leader who enjoys working in a fast-paced and dynamic environment. A strong communicator that is able to demonstrate integrity, compassion, accountability, respect and excellence. Interested in overseeing existing workflows, creating meaningful change to processes, and collaborating on larger projects.

You have:

  • Strong leadership approach to your team and work responsibilities
  • Enjoys communicating with a wide range of stakeholders to achieve desired outcomes
  • Capable of training and developing others to achieve success within the workforce
  • Able to design/redesign workflows and procedures to improve outcomes
  • Strong communications skills to help guide the team and provide high level patient service.
  • Enjoy working collaboratively and participating in larger Monash Health projects
  • Proven organisational skills and can work autonomously
  • Demonstrable ability to manage a range of administration responsibilities across a number of workflows
  • A quality focus whilst ensuring work is completed within the required time frames
  • A flexible approach to staggered start and finish times, as well as supporting a workplace that utilises working from home

What you need:

  • Relevant qualifications in health and/or management
  • Demonstrated experience in a similar role
  • Proficient in Microsoft Office products
  • The Ability to work fulltime to support the team both onsite and remotely

Benefits of working at Monash health Referral Management:

  • A workplace that utilises working from home
  • On-site car parking
  • Monthly ADO's
  • 5 Weeks Annual Leave
  • Access to salary packaging, private health insurance and industry banking at competitive rates.
  • Comprehensive Employee Assistance Program (EAP)
  • Access to Monash Health in-house learning portals to further expand your skills and knowledge base
  • Avenues to further develop your leadership and project management skills
  • Mentorship and career guidance
  • On-going supervision and professional development

For enquiries please contact Jesse Watts, Referral Management Operations Manager on

For the Position Description please click here

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles and our five ICare values.

How to Apply

Applications are accepted via the Monash Health online EHub system. For information including how to apply and probity check requirements, please click here for the 'Application Guide'

Applications will be screened upon receipt and selection activity may commence prior to the closing date.

Applications close: 20 June