Process Improvement Practitioner

1 week ago

Sydney, New South Wales, Australia Bupa Full time

The opportunity
Lead and deliver process improvement initiatives across customer processes, enhancing Bupa Health Insurance's business capabilities. Coordinate with various teams, including CX, digital, automation, technology, finance, and risk management, to review and optimize core processes. Stakeholder management, facilitation, problem-solving, and customer-centric approach are crucial. Excellent communication, lean process improvement expertise, and a track record of successful project delivery are required. Manage multiple improvement projects simultaneously.

This is a permanent full-time position, based in Melbourne or Sydney office. (Bupa offers hybrid working arrangements and you can work from the office or from home)

How will I help?

You will add value by:

  • Identify and prioritise PI opportunities through reviews and collaboration.
  • Implement PI initiatives and support process owners with Lean Six Sigma tools.
  • Provide coaching on waste elimination and datadriven decisionmaking.
  • Govern, report, and embed sustainable improvements while fostering collaboration and communication.

Why work at Bupa?
We keep our people smiling by helping them improve their lives in and outside of the office.

We're a welcoming lot, no matter who you are or where you've come from. We welcome all talents and backgrounds and embrace our differences, so you can bring your true self to work.

We support our people to be the best version of themselves, physically and mentally.

With a healthy work/life balance, leadership support, reduced private health cover, study leave, volunteering options and a commitment to promoting from within.

Our employees can access wide range of benefits: from our own products (incl.

health insurance discounts) to many other products and services via our partnerships program (like Apple, Samsung, JB Hi-Fi, plus gym and spa discounts to name a few).

We reward our people and celebrate their success, provide initiatives that develop careers and look after our people's health, wellbeing and futures.


What do I need?

  • Bachelor's degree in engineering, business administration, or related field.
  • 3+ years of experience in lean process improvement or continuous improvement.
  • Knowledge of lean methodologies and tools (e.g., Value Stream Mapping, 5S, Kaizen, Six Sigma).
  • Expertise in problemsolving and leading crossfunctional teams.
  • Strong analytical, communication, and MS Office skills.
  • Lean/Six Sigma Black Belt certification required.

About Bupa Asia Pacific


Bupa is an international healthcare group which has been committed to a purpose of helping people live longer, healthier, happier lives and making a better world for more than 70 years.


Bupa Asia Pacific operates in Australia, New Zealand and Hong Kong, supporting about 6.5 million customers through a broad range of health and care services including health insurance, aged care, dental, medical, optical and hearing services.

Employing more than 20,000 people in the region, we believe that we can make a real difference to the lives of customers through our values, purpose and the way that we deliver personalised care.


Since 2002, we have reinvested approximately $6 billion in the region, with the Bupa Foundation investing more than $34 million to support 130+ health and care projects.

Our people reflect the diversity of our community. At Bupa, your wellbeing, identity and own story is respected and valued.

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