Business Support Executive

2 weeks ago

Adelaide Region SA, Australia Optus Full time

Business Support Executive:

Date:28-Apr-2023

Location:
Adelaide, Australia

Company:
Singtel Group

About the role:


The BSE will be responsible for providing customer lifecycle support for all segments within the Optus Business customer base across direct to external and internal sales teams.


These teams will include the Optus Business Centre's, internal sales teams, Account Management teams and retail partners in managing relationships with valuable whole of business customers within multiple value segments predominantly through collaboration activity.

You will also be responsible for supporting the retention of these high value segments with a high level of product knowledge across the Optus Business suite.


  • Ability to work collaboratively with the Optus Business Centre's, internal sales teams, Account Management teams and retail partners while acting as a pillar of service support.
  • Documenting / tracking the progress of each customer's complaint through the required systems.
  • Diligently monitor credit requests and escalated complaints to identify critical business insights relating to issues with process or compliance and working closely with Risk and Compliance teams.
  • Developing and presenting internal business cases with the team.
  • Provide guidance and approvals with discretionary credits/pricing to facilitate issue resolution within existing accounts and within business guidelines.

About you:

  • Demonstrated experience in Telecommunications customer service industry with a proven record of meeting and exceeding current objectives.
  • Ability to prioritise and manage multiple tasks at once.
  • High level negotiation and conflict resolution skills.
  • Ability to identify and escalate customer impacting issues / trends including sales behaviours.
  • Ability to understand the sales journey and customer lifecycle.

So, Why Optus?
Our vision is to be Australia's most loved everyday brand with lasting customer relationships. By creating unique customer connections, being digital everywhere and delivered by our amazing people.

Every role at Optus helps us to achieve our vision.

We believe in the value of an inclusive and diverse workforce for our people to build stronger connections within our teams, with our customers and fuel innovation.

We're a highly collaborative workplace, and offer a range of perks such as:

  • Discounts to Optus products and services, and to over 400 retailers Australia wide
  • Ongoing training, mentoring and development opportunities
  • Hybrid ways of working
  • Competitive salary
  • Vibrant campus life, variety of facilities including cafes

It starts with Yes


To find out more about our culture at Optus, go behind the scenes with our people by searching
#OptusLife on LinkedIn.

Please no recruitment agencies, we'll be managing this role in-house. Any resumes submitted outside of our process will be deemed the sole property of Optus.


As a provider of essential services across Australia, Optus has a critical role in the community through keeping our customers connected to the people they love and the things that matter.

We have a COVID-19 Vaccination Policy and also require vaccination to enter our workplaces.

Please speak to us if you have any questions about this policy or how it impacts you, including any concerns you might have about meeting this requirement.


We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers.

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