Programs Team Manager

1 week ago


Wollongong, New South Wales, Australia IRT Full time
Programs Team Manager

Program Team Manager

Classification:
Fulltime

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Location: IRT Market Street

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Applications Close: 14 May 2023
  • As a Program Team Manager you'll lead and coach the Home Care Programs team to align and deliver IRT Home Care's strategic objectives.
This position is based between IRT Market Street, and working from home. The role is full-time working Monday - Friday and is on a 12 month fixed term contract.

Your work may include:

  • Manage, coach and lead the Program Coordinators and Care Partners
  • Work closely with the Home Care Leadership Team to provide advice and expertise with a customer care focus and best practice
  • Work closely with Business Managers to align the delivery of services to the SAH customers
  • Provide advice on Program Guidelines and contracts for CHSP, VHC and TACP customers; and ensure they are aligned with ACQSC standards.
  • Manage relationships with all contract and significant brokerage agreements
  • Collaborate with the broader Home Care operations to work through customer complaints and resolutions

To be successful you will have:

  • Tertiary qualification in a relevant discipline
  • Demonstrated experience managing a team and working towards achieving business objectives
  • Knowledge, skill and understanding of people providing quality aged care
  • Demonstrated high level of interpersonal and written communication skills, including preparation of professional reports
  • Current drivers licence
  • Flexibility to travel

About IRT

  • At IRT, we have been caring for older Australians for over 50 years, providing aged care, home care and retirement living solutions to more than 9000 customers in NSW, the ACT and Queensland.
We are proud of our culture and employ people across a diverse range of occupations, backgrounds and skills, who are passionate and committed to creating a better world for all older Australians- #NSWJOBSCONNECT
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