Team Lead Service Management

1 week ago


Wollongong, New South Wales, Australia South32 Full time

Date:01-Jun-2023

Location:
North Wollongong, NSW, AU, 2500

Company:
South32 Group Operations Pty. Ltd.

About South32
South32 is a globally diversified mining and metals company.

Our purpose is to make a difference by developing natural resources, improving people's lives now and for generations to come.


What we offer you

  • 5 weeks annual leave
  • Flexible work arrangements
  • Fulltime permanent opportunity
  • Competitive Salary and Incentive Bonus
  • Industry leading parental leave and family care policy
  • Education assistance and career development
  • Additional superannuation contributions and participation in the Employee Share Plan

About the role
You will act as the primary interface between the Operations teams and Digital Technology.

You will own the service relationships which includes leading a team of contractors and managing vendors to ensure they are meeting contractual obligations and work is being completed to best practice.


Some of your main responsibilities will include:

  • Manage local operation ITIL processes (incident, problem, change, service request) to ensure service outcomes are released
  • Identify and implement Service Management improvement initiatives in collaboration with business and technology teams
  • Provide technical guidance to the Operational & Technology teams
  • Ensure the right level of knowledge and skills to support the Service Management Platform at the operation.

About you


You will have a solid background working in a similar role ideally within Mining or Heavy Industry and your knowledge of service methodologies, delivery and integration processes and procedures in an out-sourcing environment is key to success in this role.


To be considered for the role, you will have:

  • ITIL certification and Degree in Computer Science or similar is preferred
  • Sound knowledge of contract and vendor management processes and practices
  • Demonstrated ability to contribute, influence and make decisions within multifunctional teams and across all levels
  • Proven leadership experience
  • Customer focused with a passion for making a difference

Location
This position will be based at the Regional Operations Centre, Port Kembla Coal Terminal in Wollongong, NSW.

About Illawarra Metallurgical Coal


Illawarra Metallurgical Coal is a long term and leading coking coal supplier which operates two underground metallurgical coal mines, two preparation plants and a logistics chain.


Our culture
At South32, our people are fundamental to our success.

We're focused on creating an inclusive workplace, with the right people in the right roles, who are engaged, empowered, and appropriately rewarded.


We aspire to be an inclusive organisation, where our workforce reflects the broader demographic of the countries and communities where we operate.

**Applications for this job will close on Thursday 15th June 2023.

  • Wollongong, New South Wales, Australia 360HR Full time

    Global Power Technologies Co. - Australian Renewable Energy Sector Head Office Modern Architecturally Designed Offices Innovation Campus Fulltime Permanent Role Ingeteam is a leading global OEM vendor of power technology equipment, and a leading technology and industrial services provider to the Australian Renewable Energy Power Generation sector....

  • Team Manager

    1 week ago


    Wollongong, New South Wales, Australia IRT Full time

    Team ManagerTeam ManagerClassification: Fulltime- Location: IRT Illawarra Home Care, Woonona- ApplicationsClose: 2 April 2023As a Team Manager you'll be responsible for the day to day people management across the IRT Illawarra Home Care team to ensure efficient performance from frontline staff. Location based in the IRT Illawarra Home Care office in...


  • Wollongong, New South Wales, Australia NSW Government -NSW State Emergency Service Full time

    Team Leader, Member Services Clerk 7/8, State Headquarters (Wollongong) Utilise your knowledge and experience of systems, reporting and people processes to drive a culture of data decision making, based on accurate people analytics Join a volunteerbased, community focused organisation supporting the disaster resilience of NSW communities Full time temporary...


  • Wollongong, New South Wales, Australia Verve Partners Full time

    Newly created role Working from home an option Growth opportunities.Your role will will be responsible for overseeing and supporting the design, implement as well as their clients, and members.Your focus will look like: Focus on cyber security and collaborate with cyber partners to manage risk.- supporting the business through technology processes and manage...

  • Team Leader Rangers

    1 week ago


    Wollongong, New South Wales, Australia NSW Government -National Parks & Wildlife Service Full time

    Team Leader Rangers (Clerk Grade 9/10):Package includes salary $116,211$128,061 plus employer's contribution to superannuation and annual leave loading:- Ongoing full-time role:- Located in Bombala (and Merimbula)**_ Do you want your work to make a difference for NSW?_ Together, we create thriving environments, communities and economies._National Parks and...


  • Wollongong, New South Wales, Australia Federal Court of Australia Full time

    Reporting to the Director or Manager Court Services, the Registry Services Team Leader has responsibility for delivery of high quality registry services to clients, legal practitioners, judicial officers, registrars, family consultants, and community groups which support court usersRegistry services include:providing the initial point of contact that clients...


  • Wollongong, New South Wales, Australia NSW Government -NSW State Emergency Service Full time

    Manger - Mental Health, Clerk Grade 9/10, Wollongong Join a dynamic team leading a high profile State Wide Mental Health Initiative delivering improved services supporting NSW SES staff and volunteers. Work in a volunteerbased agency supporting communities of NSW Full time ongoing roleAbout the opportunityThis is a rare opportunity for a dedicated program...


  • Wollongong, New South Wales, Australia IRT Full time

    Programs Team ManagerProgram Team ManagerClassification: Fulltime- Location: IRT Market Street- Applications Close: 14 May 2023 As a Program Team Manager you'll lead and coach the Home Care Programs team to align and deliver IRT Home Care's strategic objectives.This position is based between IRT Market Street, and working from home. The role is full-time...


  • Wollongong, New South Wales, Australia REHAB MANAGEMENT Full time

    Voted 1st Best Workplace in Health Industry 2022 Join a national provider with successful Grad Academy Be led my managers who are industry leaders Rehab Management is one of Australia's most recognisable occupational rehabilitation providers with a multi-disciplinary allied health team providing care to people injured as a result of workplace injury, car...


  • Wollongong, New South Wales, Australia Wollongong City Council Full time

    Team Leader Community Support ServicesMultiple Positions - Full Time / Term Contract up to 30 June 2024Salary from $82,465 up to $97,139 per annum plus superannuation_(Salary package will be assessed based on skills, experience and qualifications)_Recruitment No: 23047At Wollongong City Council we have a steadfast commitment to creating an Extraordinary...


  • Wollongong, New South Wales, Australia Service Stream Full time

    Primary LocationNSW - WollongongJob Description SummaryA new opportunity has arisen for an Administrator to join Service Streams passionate NSW team in WollongongAbout the RoleService Stream Limited delivers end-to-end engineering and asset management services to leading utility and energy providers across Australia.With a focus on Gas, Water and Wastewater...


  • Wollongong, New South Wales, Australia NSW Government -TAFE NSW Full time

    A career of life-changing impact**Manager TAFE ServicesNowra Campus / South Coast RegionTemporary Full-Time Opportunity (until 28 June 2024)$171,061 package includes salary ($152,069), employer's contribution to superannuation and annual leave loadingAt TAFE NSW, we are dedicated to changing lives. This starts with an incredible team that sees their career...


  • Wollongong, New South Wales, Australia Wollongong City Council Full time

    **Operations Manager Aquatic Services**Permanent Full TimeSalary up to $113,864.45 per annum plus superannuation + An operational Motor vehicle under lease back arrangement.(Salary package will be assessed based on skills, experience, and qualifications)Recruitment No: 23060At Wollongong City Council we have a steadfast commitment to creating an...

  • Marketing Executive

    1 week ago


    Wollongong, New South Wales, Australia Harvard Management Institute Full time

    Proven track record in sales, with a minimum of years of experience in a similar role. Strong communication, negotiation, and interpersonal skills. Selfmotivated and goaloriented with a passion for sales. Ability to thrive in a fastpaced, dynamic environment. Excellent time management and organizational skills. Proficiency in CRM software and Microsoft...

  • Team Leader

    1 week ago


    Wollongong, New South Wales, Australia Steelers Club Full time

    The Steelers Club is seeking a highly motivated, passionate, and energetic professional. We seek leaders who can bring a genuine positive attitude and lead from the front, a willingness to learn, and an interest in staff development as well as your own personal growth.The role will be classified as a Level A Manager under the Award, and will be paid 50%...


  • Wollongong, New South Wales, Australia Rehab Management Full time

    Voted 1st Best Workplace in Health Industry 202- Join a collaborative, high-energy group that's gearing for growth Open to Allied Health Students who want to step into occ rehabRehab Management is one of Australia's most recognisable occupational rehabilitation providers with a multi-disciplinary allied health team providing care to people injured as a...

  • Retail Team

    1 week ago


    Wollongong, New South Wales, Australia Yd Incorporated Full time

    Retail Team - Assistant Store Manager Wollongong NSWYD-612 YD WOLLONGONG, SHOP LO1 8, WOLLONGONG EAST NSW, New South Wales, Australia Req #5330 Friday, 24 May 2024 Come work at yd. Australia., a leading menswear brand in the retail industry. We are your go-to brand when it comes to keeping up with the latest trends. We deliver affordable, sharp fashion to...


  • Wollongong, New South Wales, Australia Complete Care Team Full time

    Complete Care Team aims to provide a holistic and wellness model of attendant care for people in the community with high support needs. We focus on all aspects of our client's needs, including the physical, emotional, spiritual and social to promote wellness. Our highly respected company was established in 1999, providing a quality home based person-centred...

  • Leading Hand

    1 week ago


    Wollongong, New South Wales, Australia Wollongong City Council Full time

    Leading Hand - Memorial Gardens & CemeteriesPermanent Full Time$78,862 up to $84,957 per annum plus superannuation_(Salary package will be assessed based on skills, experience and qualifications) _Recruitment 23080At Wollongong City Council we have a steadfast commitment to creating an Extraordinary Wollongong. We are in an exciting period of transformation...

  • HR Lead

    1 week ago


    Wollongong, New South Wales, Australia NSW Government -Department of Education Full time

    Ongoing Full-Time:- Location: WollongongAbout the Department of EducationThe Department of Education is the largest provider of public education in Australia with responsibility for delivering high-quality public education to two-thirds of the NSW student population.For more information about the Department of Education, please visit NSW Department of...