IT Service Desk Associate Casual

2 weeks ago


Brisbane, Queensland, Australia Michael Hill Full time
Team member testimonial


We have a fantastic opportunity here in our Michael Hill Support Centre for a keen, tech-savvy individual to work within our IT Service Desk environment supporting SAAS delivery as a
Service Desk Associate.

This is a highly varied role, across multiple technologies, with unlimited scope to advance your technical knowledge and career


This is a Casual opportunity working up to 38 hours across 3-5 days per week depending on business requirements; a wonderful role to immerse yourself in our IT department, joining a supportive and knowledgeable team.


_ About the Opportunity_

  • Provide excellent customer care to our staff.
  • Be the first point of contact for all Michael Hill employees seeking SAAS assistance over the phone and via a Fresh Desk Ticketing Environment.
  • Talking customers through problemsolving processes and escalating issues where required.
  • To some degree also provide a level of technical support by remote trouble shooting by using diagnostic techniques and asking pertinent questions.

_More About You_

  • Excellent Customer Service Skills the willingness to help our customers.
  • Positive Attitude.
  • Calm Demeanour able to calmly assist our customers who are generally in stressful situations.
  • Agile/Adaptable able to quickly adapt new processes and changes in IT systems.
  • Willingness to learn.
  • Team player.
  • Available for a 35 day roster with ability to work one weekend day

_Qualifications/Requirements_

  • IT or related tertiary education (completion desirable however if still studying to be in final stages with high availability for working hours)
  • Previous experience in a customer service based role
  • IT Service Delivery background (preferred)
  • Experience supporting hardware with Windows and MAC Operating Systems (preferred)
  • ITIL foundation certified (preferred)

_More About Us_
At Michael Hill we offer;

  • A supportive, diverse and inclusive team
  • An environment of trust and empowerment
  • Opportunities for further growth within the business
*
  • NO AGENCIES PLEASE


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