IT Support Officer

2 weeks ago

Canterbury, Australia Snooze Full time

About Us:


Snooze provides technology support to stores and franchisees
7 days a week, and this role will work within rotation with other members of the support team to ensure coverage across weekends.


Reporting to the Technology Operations Manager, your main responsibilities will include;

Customer Service:

  • Demonstrate a customer focus in all behaviours, which may include handling challenging and complex customer service enquiries.
  • Create value for callers by providing an _awesome customer experience _
  • Snooze's mission.
  • Determine the best solution based on the issue and details provided by the customer.
  • Walk the customer through the problemsolving process.
  • Escalate unresolved issues to the next level of support personnel.
  • Follow up and update customers with status changes and new information.

Technology Support:

  • Perform remote troubleshooting through diagnostic techniques and by asking pertinent questions.
  • Provide accurate information on IT products and services.
  • Record events and problems and their resolution inservice notes and knowledge articles.
  • Pass any feedback or suggestions by customers to the appropriate internal team member.
  • Identify and suggest possible improvements on procedures.
  • Escalate any issue outside the ordinary to the appropriate person with the Snooze Technology team.

General:

  • Provide assistance on other ad hoc duties as and when required by the Technology Operations Manager.

Perks of the job:

  • Employee discounts across all our brands
  • Flexible working arrangements
  • Free and confidential Employee Assistance Program
  • Ongoing training, development & support
  • Work with an amazing, passionate and talented team of individuals
At Snooze, we reward authenticity, respect, responsibility and togetherness in the constant pursuit of improvement.

  • Heritage Consultant- Built Heritage

    2 weeks ago

    Canterbury, Australia Navin Officer Heritage Consultants Full time

    **Work with us at NOHC** **We are seeking an experienced Heritage Consultant - Built Heritage to join our team at Navin Officer Heritage Consultants.** **Did you know that we are one of the oldest continuously operating heritage businesses in Australia? We have deliberately maintained our small size and family run, boutique style so that we are big enough...

  • Infrastructure Support Officer

    5 hours ago

    Canterbury, Australia Snooze Full time

    Snooze Management, based in Canterbury is currently seeking a detail-focused, self-motivated Infrastructure Support Officer to provide support to the Snooze technology team regarding cybersecurity, server, computer, and networking management.The successful candidate will provide support in a technology environment with a range of applications, software,...

  • Infrastructure Support Officer

    4 weeks ago

    Canterbury, Australia Snooze Full time

    Snooze Management, based in Canterbury is currently seeking a detail-focused, self-motivated Infrastructure Support Officer to provide support to the Snooze technology team regarding cybersecurity, server, computer and networking management.Working with the IT Support Manager and Infrastructure Specialist, this role will ensure that all complex incidents and...

  • Infrastructure Support Officer

    2 weeks ago

    Canterbury, Australia Snooze Full time

    Snooze Management, based in Canterbury is currently seeking a detail-focused, self-motivated Infrastructure Support Officer to provide support to the Snooze technology team regarding cybersecurity, server, computer and networking management.Working with the IT Support Manager and Infrastructure Specialist, this role will ensure that all complex incidents and...

  • Infrastructure Support Officer

    3 weeks ago

    Canterbury, Australia Snooze Full time

    Snooze Management, based in Canterbury is currently seeking a detail-focused, self-motivated** Infrastructure Support Officer **to provide support to the Snooze technology team regarding cybersecurity, server, computer and networking management. Working with the _IT Support Manager_ and _Infrastructure Specialist_, this role will ensure that all complex...

  • Infrastructure Support Officer

    2 weeks ago

    Canterbury, Australia Snooze Full time

    Snooze Management, based in Canterbury is currently seeking a detail-focused, self-motivated Infrastructure Support Officer to provide support to the Snooze technology team regarding cybersecurity, server, computer, and networking management.The successful candidate will provide support in a technology environment with a range of applications, software, and...

  • Infrastructure Support Officer

    4 weeks ago

    Canterbury, Australia Snooze Full time

    Snooze Management, based in Canterbury is currently seeking a detail-focused, self-motivated Infrastructure Support Officer to provide support to the Snooze technology team regarding cybersecurity, server, computer, and networking management.The successful candidate will provide support in a technology environment with a range of applications, software, and...

  • Infrastructure Support Officer

    4 weeks ago

    Canterbury, Australia Snooze Full time

    Snooze Management, based in Canterbury is currently seeking a detail-focused, self-motivated** Infrastructure Support Officer **to provide support to the Snooze technology team regarding cybersecurity, server, computer, and networking management. **Day-to-Day** - Serve as a technical escalation point for technology-related issues and/or requests, supporting...

  • Infrastructure Support Officer

    2 weeks ago

    Canterbury, Australia Snooze Full time

    Snooze Management, based in Canterbury is currently seeking a detail-focused, self-motivated Infrastructure Support Officer to provide support to the Snooze technology team regarding cybersecurity, server, computer, and networking management.Day-to-Day Serve as a technical escalation point for technologyrelated issues and/or requests, supporting the...

  • Admin Officer

    4 weeks ago

    Canterbury, Australia CRC Full time

    Location: Canterbury - Full Time 38 hours per week - 2 Year Contract - Classified under the SCHADS Award Level 4, Paypoint 4 - $83,486 gross per annum + super + generous salary packaging **Play an important role providing admin support for our Not For Profit working with people affected by the criminal justice system** CRC has an opportunity for an...

  • Admin Officer

    2 weeks ago

    Canterbury, Australia CRC Full time

    Location: Canterbury Full Time 38 hours per week 2 Year Contract Classified under the SCHADS Award Level 4, Paypoint 4- $83,486 gross per annum + super + generous salary packagingPlay an important role providing admin support for our Not For Profit working with people affected by the criminal justice systemCRC has an opportunity for an experienced...

  • Office Administration

    4 weeks ago

    Canterbury, Australia Colemon Property Group Pty Ltd Full time

    We are a fast growing commercial and residential real estate agency located in the booming suburb of Canterbury. Currently seeking enthusiastic and motivated people to join our dynamic team. We provide excellent career advancement opportunities through our commitment to our employees and helping them achieve their potential. Experience is not essential....

  • HR & Office Administrator

    4 weeks ago

    Canterbury, Australia Snooze Full time

    The **HR & Office Administrator** role is one where variety reigns. This role would be perfect for an HR or Business qualified graduate or someone with at least one years work experience. Naturally, you must love people, be uber organised and enjoy getting things done well. - Raise recruitment advertising for our stores - Manage the reconciliation of...

  • Maintenance Officer

    4 weeks ago

    Canterbury, Australia Boroondara Aged Services Society (BASScare) Full time

    Corporate Services - Airdrie House | Maintenance Closing date: 14/06/2024 BASScare is a NFP which operates an integrated program of services including meals-on-wheels, residential care facilities, respite care, dementia specific services, retirement living, as well as planned activity groups at day centres, for older people who wish to remain active and...

  • Administration Officer

    2 weeks ago

    Canterbury, Australia CRC Full time

    Based in Canterbury with hybrid/remote option Part Time 16 hours per week, worked 4 hours/day Contract to June 202 Classified under the SCHADS Award Level 4, Paypoint 4- $44.68 gross per hour + super + generous salary packagingBe part of a specialist Not For Profit working with people affected by the criminal justice systemCRC has an opportunity for an...

  • Maintenance Officer

    1 month ago

    Canterbury, Australia Basscare Full time

    BASScare is a NFP which operates an integrated program of services including meals-on-wheels, residential care facilities, respite care, dementia specific services, retirement living, as well as planned activity groups at day centres, for older people who wish to remain active and engaged with their local communities. BASScare is located in the leafy suburb...

  • Office Administrator

    2 weeks ago

    Canterbury, Australia Aerialize Full time

    Your Role:The Office Administrator's primary role is to manage the day to day running of Aerialize, liaise with other Aerialise staff and students on site, implement and maintain systems for the efficient running of the facility and be the 'face' of Aerialize for students, instructors and contractors.MAIN DUTIES/RESPONSIBILITIES:The duties and...

  • Maintenance Officer

    2 weeks ago

    Canterbury, Australia Basscare Full time

    BASScare is a NFP which operates an integrated program of services including meals-on-wheels, residential care facilities, respite care, dementia specific services, retirement living, as well as planned activity groups at day centres, for older people who wish to remain active and engaged with their local communities. BASScare is located in the leafy suburb...

  • Maintenance Officer

    2 weeks ago

    Canterbury, Australia Boroondara Aged Services Society (BASScare) Full time

    Corporate Services - Airdrie House | MaintenanceClosing date: 14/06/2024BASScare is a NFP which operates an integrated program of services including meals-on-wheels, residential care facilities, respite care, dementia specific services, retirement living, as well as planned activity groups at day centres, for older people who wish to remain active and...

  • Office Administration

    3 weeks ago

    Canterbury, Australia Colemon Property Group Pty Ltd Full time

    We are a fast growing commercial and residential real estate agency located in the booming suburb of Canterbury. Currently seeking enthusiastic and motivated people to join our dynamic team. We provide excellent career advancement opportunities through our commitment to our employees and helping them achieve their potential. Experience is not essential....