ServiceNow Engineer

1 week ago


Brisbane, Queensland, Australia Flight Centre Alumni Full time

Hello

At Flight Centre Travel Group (FCTG) our goal is to 'open up the world for those who want to see'. Every day, we offer people the chance to experience something truly amazing – travel

If you're a motivated individual who is passionate about making a positive impact, this could be the opportunity you've been looking for. As we reshape our operations, automation has become a key element of our journey. Currently, we manage a range of automation tools, with a focus on leveraging Service Now as our preferred ITIL platform and driving automation across the board.

If you love implementing technical solutions in a leadership role within ServiceNow and being a go-to expert in this field, then this role could be a perfect match for you.

Day to day:

  • Effectively communicating technical issues and solutions to both technical and non-technical audiences
  • Collaborating with business analysts and project managers to design suitable technical solutions. Documenting and securing approval for chosen solutions
  • Leading the implementation of technical solutions in ServiceNow and providing expertise in the field
  • Mentoring and guiding other developers and support engineers
  • Creating, testing, and implementing various elements in ServiceNow such as Client Scripts, Business Rules, UI Policies, UI Actions, and ACLs. Ensuring platform functionality through thorough testing
  • Developing, testing, and implementing data integrations through API calls to different technologies within our platform environment
  • Administering the application, including installation, configuration, operation, and upkeep
  • Enhancing the platform's capabilities by exploring and integrating new tools and technologies

Requirements:

  • 3+ years of experience as a developer specializing in the ServiceNow Platform
  • ServiceNow Certification as a System Administrator and Application Developer
  • Familiarity with various ServiceNow components such as Change Management, Service Catalog, Service Portal, Incident Management, and more
  • Knowledge of HTTP, REST, and API design best practices. Understanding event-driven architectures, asynchronous programming concepts, and modern web design
  • Ability to customize and configure ServiceNow, including scripting, workflow management, report setup, and integration with third-party software
  • Experience in problem-solving, data analysis, and working in an Agile or Scrum software development environment

Additional Skills that would impress us:

  • Experience in CMDB/IRM/CSM Implementation
  • Expertise in integration and APIs
  • ITIL certification and understanding of ITIL practices
  • Familiarity with automation tools such as Blue Prism, UiPath, and more
  • Proficiency in programming languages like C, C++, Java, Python, or .NET
  • Basic knowledge of Machine Learning and Artificial Intelligence


What you'll enjoy...

  • Discounts on travel and accommodation to help you check off destinations from your bucket list
  • Employee Share Scheme opportunities
  • Access to in-house financial and health services, a 24/7 gym, and End-of-Trip Facility
  • Ongoing training and professional development
  • Support for closing the Gender Gap in Super Balances including super contributions during parental leave and top-up payments for returning parents
  • Internal progression opportunities through Brightness of Future
  • Global career prospects within our network of brands and businesses
  • Engagement in Corporate Social Responsibility initiatives through the Flight Centre Foundation and Brighter Futures programs
  • Invitations to global awards events and social gatherings for networking and celebrating achievements


We value diversity and inclusion



Flight Centre Travel Group is dedicated to building an inclusive and diverse workplace where every individual's unique identity is supported to enhance experiences for everyone. We encourage collaboration and inclusivity, and we celebrate individuality.



About us



Since our inception, our vision has been to enable those who dream of exploring the world. As a global travel retailer, our team members come from diverse backgrounds, and our reach extends to over 20 countries. Together, we are a close-knit family known as Flighties.



We offer genuine opportunities for personal and professional growth. We embrace new challenges, celebrate successes, seize opportunities, and empower our team members to realize their full potential.



We encourage you to think big, collaborate, innovate, and rest assured that your incredible ideas will be supported to fruition. Together, we deliver high-quality, innovative solutions that delight our customers and align with our strategic goals.



Values: Irreverence. Ownership. Egalitarianism



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