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Representative - Customer Service

3 months ago

Kurri Kurri, New South Wales, Australia Orica Full time

Date:29 Jan 2024

Location:
Kurri Kurri, NSW, AU, 2327

Company:
Orica

About Orica:

At Orica, it's the power of our people that leads change and shapes our futures. Every day, all around the world, our people help mobilise vital resources essential to progress.

Established in 1874, we have grown to become the world leader in mining and civil blasting with a diverse of team of more than 13,000 across the world.


It's an exciting time to join us - we are shaping the future of mining through digital and automated technologies, embracing new ways of thinking, pioneering innovation and reimagining the way we work.


About the role:

  • The Representative
  • Customer Service maintains a portfolio of customers by placing orders, resolving issues, and meeting the demand from both internal and external customers

What you will be doing:

  • Key Accountabilities Ensures all orders are processed and confirmed to the customer with a sales order confirmation. Actively communicates with customers, soliciting orders where able, this is to maximize loads and provide additional sales to the business. Minimises credits as a result of CSR error. Assists schedulers with regular communication, regarding customer orders; thus reducing storage fees and transport costs where applicable. Communicates to the Customer Service Supervisor and Territory Manager any issues resulting in potential delayed payment or invoicing; including receipt of purchase order numbers, delivery or product issues and pricing. Manages invoicing and workflow by completing daily processing, weekly and End Of Month processing. Completes the weekly matrix. Manages non explosive cash sales within business guidelines. Completes end of month forecasting for the last 3 working days of the month. Understands and utilises reporting in SAP to ensure real time invoicing is completed by processing all Products and Services provided by Orica. Manages the end to end Sales Cycle Process from order to delivery and invoicing. Assists in the resolution of claims and disputes, building relationships with the Credit and Collection team. Communicates clearly with distribution to maximise loads on milk runs and minimise errors in the supply of product by checking manifests and confirm loads with the relevant distribution point ensuring that customer orders are fulfilled and back orders managed. Checks all team sales orders on the same day to ensure they are correct, notifying CSR of any changes impacting the customer order. Liaises with Credit and Collection Team on regular basis regarding credits and recharges as well as customer's credit limits. Provides clear and regular feedback to Territory Managers to support them in their roles including customer feedback i.

e:
Market Intelligence. Provides support to Inventory and Orica bulk sites regarding stock take and MasterBlast issues. Provide product or customer feedback through case management using Sales force.

What you will bring:

With tertiary or technical qualification - up to 2 years experience post qualification.
Without formal qualifications - up to 10 years of administrative experience, or allocation of work to operators.

Role dimensions:

Span of control:

  • Headcount
  • X Direct

Sphere of influence:

  • Team / Discipline level SME

Travel requirements:

  • Role dependent

Your qualifications:

Insert tertiary qualification required for role (e.g. Accountant must have a tertiary degree in an Accounting discipline, an Engineer must have a tertiary degree in an Engineering discipline)
OR
Technical qualification / legistlative / SHES certification

How you shape and influence others:

  • Demonstrates courage, resilience and flexibility
  • Strong reputation for integrity, ethics, personal values and solid character
  • Solid interpersonal & communication skills
  • Selfaware and open to feedback
  • Work effectively across teams
  • Able to work independently with only targeted supervision
  • Productive without compromising quality
  • Highly reliable and motivated to excel

What we offer:


As part of a truly global company, you will have the ability to grow and learn in a diverse, collaborative culture.

We foster relationships and learning through connected global and local teams, promote flexible and diverse career paths and support the development of your knowledge and skills.


You will be paid a competitive salary, learn from talented individuals across multiple disciplines and be able to thrive in a safe workplace within a collaborative culture.

Ignite your career at a place where your distinct potential can find its home.

We respect and value all:

Orica promotes and fosters a culture of inclusion and Equal Opportunity Employment everywhere we operate. We treat our people and applicants with fairness, dignity, and respect, getting the best of everyone's contributions. All qualified applicants will receive consideration for employment without regard to race, religion, sexual o