Customer Service Representative

5 days ago

Kurri Kurri, New South Wales, Australia Belgravia Leisure Full time

About the Role

As a Customer Service Officer with Belgravia Leisure, you will be the face of our business, providing exceptional service to our members, casual users, and potential new members. Your primary responsibility will be to deliver outstanding customer experiences, ensuring they align with our Mission, Vision, and Values.

Key Responsibilities

  • Provide exceptional customer service to all customers, both in person and over the telephone
  • Apply sound cash handling principles and use of Point of Sale (POS) systems
  • Provide customers inquiring about memberships with information and have the knowledge to sell memberships when a person joins or renews
  • Promote the centre's services and programs to customers and accept customer bookings and enrolments
  • Develop and maintain good working relations with customers
  • Promote and exercise good public relations at all times
  • Open and close the centre in accordance with security and safety procedures

Requirements

  • Positive, friendly, helpful, and energetic work style
  • Computer literacy, familiarity with software packages, and point of sale systems
  • Experience in the leisure industry is desirable
  • Current First Aid Certificate (Workplace Level 2)
  • Current CPR Certificate
  • Police Check
  • Working with Children Check

What We're Looking For

We're seeking a candidate with a friendly attitude and a customer service mindset. Previous experience in a similar role is desirable, but not essential. If you're passionate about delivering exceptional customer experiences, we encourage you to apply.

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