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Implementation Consultant

3 months ago

North Sydney Council, Australia Hexagon Asset Lifecycle Intelligence Full time

Responsibilities/Main Activities:


As the
Senior Implementation Consultant, Responsible for setup, provide training, configuration and customization of Hexagon ALI solutions and products, Works directly with client to manage initial access, map and transfer data, create process documentation, and train or coordinate training for client users.

Tests and troubleshoots functionality of installed systems; identifies and documents technical issues to be escalated to product teams for resolution.

Provides feedback based on client experiences to product and professional services teams for product and process improvements. May work directly with clients on-site or provide work remotely.

Responsibilities:

  • Conducts technical demonstrations and supports presales presentations and product demonstrations.
  • Conducts basic, advanced, administration and customised customer training
  • May act as the technical lead on project implementations providing technical direction and guidance to the team.
  • Identifies additional product/service opportunities in customer organisation that can be delivered.
  • May perform other reasonable and related duties as assigned.
  • Participate in projects at customer site or remote.
  • Give creative solutions.
  • Train and mentor others on the technical expertise
  • Engaged in documentation and procedures for legacy usage.
  • Local influence
  • Reports Timesheets
  • Customeroriented and solutionfocused
  • Support the solution architect in understanding the customer need to provide customised solutions
LI-AC1

Qualifications and Experience Required:

Essential

  • A degree or diploma in a related technical discipline (ie Computer Science, Information Technology, etc)
  • At least 10 years' experience in a relevant industry and/or with similar technology in a technical support/consulting role
  • A minimum of 5 years of specialized technical experience related to specific company or competitors' software and solutions.
  • Domestic and international travel is associated with this position estimated at 25%. A valid passport required
  • Assignments may be at a customer site or field office

Skills and abilities

  • Employee is expected to have, or rapidly obtain, knowledge of Hexagon ALI products (SmartPlant Foundation and SDx) and procedures.
  • Potential to learn and acquire knowledge, skills and competencies.
  • Uses available resources effectively and efficiently
  • Takes responsibility for the development of own knowledge and skills in relation to the business needs
  • Is aware of issues facing our customers and the industry
  • Displays critical thinking that combines analysis, wisdom, experience and conflicting perspectives
  • Able to build and maintain relationships with fellow employees
  • Sound communication skills (spoken and written) as it relates to conveying technical information to internal clients
  • Demonstrates a commitment to customer satisfaction and quality service
  • Handles multiple tasks concurrently and prioritizes workload effectively
  • Recent versions of the Microsoft Office software suite