Hotel Telephone Communicator Supervisor

1 week ago

Melbourne, Victoria, Australia Marriott International, Inc Full time

Additional Information Full Time

Job Number

Job Category Rooms & Guest Services Operations

Location W Melbourne, 408 Flinders Lane, Melbourne, Victoria, Australia VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management


Are you excited to work and create epic moments for guests at our multi-award-winning venues? Come and join Marriott International, the largest hotel network in the world.

W Melbourne is one of Marriott's luxury brands and our mission is to ignite curiosity and expand worlds. Our tribe are diverse and enabled to be the best version of themselves.

About the Hotel - W Melbourne


W Melbourne is the rebel between the streets, taking its design cues from Australia's cultural capital and providing the back-lane entrance keys to what's New/Next in the city.

Extending the laneway culture inside, 294 bold rooms and suites peel back the layers and revel in the city's history.

There are five electric and daring bars and restaurants within the hotel, plus over 800 square metres of ultra-modern event space.

W Melbourne is set to be the place to see and be seen in.

About the Venue - Whatever/Whenever
Friendly, unscripted, real and connected, the Whatever/Whenever service team assist in making any request a reality.

Our Whatever/Whenever Talent will know Melbourne like the back of their hand and are focused on going above and beyond to exceed expectations.


Why Join W Melbourne?

  • Benefit from a competitive salary, exclusive 35% off food and beverage at W Melbourne, and Marriott International's global room night discounts for you and your loved ones.
  • Advance your career internally with Marriott International, with a wide array of opportunities featured on our dedicated recruitment platform, Marriott careers.
  • Be part of W Melbourne's success, including a Two Hatted Restaurant, Best Deluxe Restaurant, Award Winning Event Spaces, Award-Winning Bar Design and Certified Great Place to Work.
  • Engage with Marriott's TakeCare initiatives, actively participating in meaningful community service because we believe in action, not just words.
  • Earn a paid day off on your birthday because we believe in celebrating our rockstars
  • YOU
  • Benefit from our Employee Assistance Program, addressing physical, emotional, and financial wellbeing.
  • Take advantage of our Employee Referral Bonus and enjoy working alongside your tribe.

About You

  • Experience in a dynamic setting is highly valued.
  • A proactive and upbeat demeanor that inspires excellence.
  • Keen to take on new challenges and grow within your career.
  • Embody a polished professionalism with an audacious approach to creativity; a passionate, and a playful spirit that enriches our environment while creating memorable guest experiences.

About the Role

  • Oversee the operation of telephone switchboard station
  • Run/review daily reports (arrivals, departures, contingency lists, shift logs, work orders)
  • Process all room/call/phone/internet related guest requests
  • Receive, record, and relay messages
  • Update and distribute property telephone directories to talents
  • Supply guests with directions and information regarding property telephone directories to talents
  • Supply guests with directions and information regarding property and local areas of interest
  • Dispatch Welcome Ambassador, Wheels, Style as needed
  • Notify Welcome Duty Manager of any guest reports of theft
  • Assist management in scheduling, evaluating, and motivating talents; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process
  • W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tunedin, upforanything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you._
  • Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, peoplefirst culture. We are committed to nondiscrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for

  • Hotel Maintenance Supervisor

    1 week ago

    Melbourne, Victoria, Australia Hotel Grand Chancellor Melbourne Full time

    A little about our Hotel:Hotel Grand Chancellor Melbourne is a busy 160 room 4-star boutique style upscale hotel in the Melbourne CBD. Our Encore Restaurant and cocktail lounge is one of the top 5% rated restaurants in Melbourne and we have achieved a 4.5+ star rating on Google/TripAdvisor and our roof top pool is a local iconAt the Hotel Grand Chancellor we...

  • Hotel Front Office Supervisor

    1 week ago

    Melbourne, Victoria, Australia Frontline Recruitment Full time

    Hotel Front Office Supervisor - East MelbourneAre you looking for an to develop your career in the Hotel and Accommodation industry? This position is the perfect opportunity for you Located walking distance from the CBD, this 55 room Hotel in East Melbourne is searching for a Front Office Supervisor who is passionate about delivering impeccable guest...

  • Reservations Supervisor

    1 week ago

    Melbourne, Victoria, Australia The Hotel Windsor Full time

    Are you an experienced reservations agent ready to take your next step?About UsThe Hotel Windsor is an iconic Australian hotel embodying the architecture and elegance of a European style 'Grand Hotel', situated on Spring Street and located at the 'Paris' end of Melbourne.Our group boasts a collection of world-class hospitality venues including Sunda, Aru,...

  • Hotel Receptionist

    1 week ago

    West Melbourne, Victoria, Australia Queen Victoria Market Hotel Full time

    About Us:We are hiring multiple hotel reception staff for our newly built hotel Best Western Queen Victoria Market Hotel is a 4 level, 42-bedroom hotel located in West Melbourne. Just a 1-minute walk from the Melbourne's famous Queen Victoria Market, Best Western Queen Victoria Market Hotel is an ideal hotel for both international visitors and local...

  • Welcome Agent/hotel Receptionist

    1 week ago

    Melbourne, Victoria, Australia Marriott International, Inc Full time

    Job Number Job Category AdministrativeLocation W Melbourne, 408 Flinders Lane, Melbourne, Victoria, AustraliaSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementWhy Join W Melbourne? Part Time Hours Work for the Largest Hotel Network in the World Advance your Career Globally Join a Multi Award Winning Hotel with a Two Hatted...

  • Hotel Manager

    1 week ago

    Melbourne, Victoria, Australia PEOPLE CAST PTY LTD Full time

    POSITION OVERVIEWWe at PEOPLE CAST PTY LTD are seeking a Hotel Manager to work on a temporary, full-time basis for a commercial hotel owned and operated by our client in Melbourne, Victoria.POSITION SKILLS CRITERIAPOSITION QUALIFICATIONS, EXPERIENCE, AND ABILITIES CRITERIA Relevant AQF Associate Degree, Advanced Diploma, or Diploma qualification. 23 years of...

  • Hotel Maintenance Assistant

    1 week ago

    Melbourne, Victoria, Australia Hotel Grand Chancellor Melbourne Full time

    Hotel Grand Chancellor Melbourne is looking for an energetic, motivated and proactive Maintenance Assistant / Handy Person to join our maintenance team on a casual basis. You will be joining a team who takes pride in the work they do and who takes on the responsibility for the smooth and efficient running of the maintenance needs of the building.The...

  • Hotel Manager

    1 week ago

    Melbourne, Victoria, Australia PEOPLE CAST PTY LTD Full time

    POSITION OVERVIEWWe at PEOPLE CAST PTY LTD are seeking a Duty Manager - Functions to work on a temporary, full-time basis at a commercial hotel owned and operated by our client in Melbourne, Victoria.POSITION SKILLS REQUIREMENTSPOSITION QUALIFICATIONS, EXPERIENCE, AND ABILITIES REQUIREMENTS Relevant AQF Associate Degree, Advanced Diploma or Diploma. 23 years...

  • Hotel Guest Service Agent

    2 weeks ago

    Melbourne, Victoria, Australia Hotel Grand Chancellor Melbourne Full time

    Hotel Grand Chancellor Melbourne is a busy boutique style upscale hotel of 160 rooms with a dedicated conference floor boasting 5 conference rooms in the Melbourne CBD. Our team members are dedicated and passionate and we have an exciting opportunity for a full time Guest Service Agent to join our team.Reporting to the Front Office Duty Managers, the Guest...

  • Guest Services Agent

    1 week ago

    Melbourne, Victoria, Australia Lancemore Hotel Group Full time

    Located in the heart of the East End Theatre District, Melbourne CBD: Part time opportunity available:Lancemore Crossley Street is seeking a Guest Service Agent needed to join our amazing Front Office Team delivering genuine hospitality and a boutique experience to our guests.ABOUT THE ROLE: Help deliver exceptional guest experiences at every part of the...

  • Guest Services Agent

    1 week ago

    Melbourne, Victoria, Australia Lancemore Hotel Group Full time

    Melbourne CBD location close to Chinatown, the theatre district and public transport: Part time or Full time available:- Looking for the ultimate people person: Free "YOU" Day get a paid day off on your BirthdayWe are looking for a part-time or full-time Guest focused Customer Service Assistant needed to join our amazing Front Office Team at our stunning...

  • Guest Services Agent

    1 week ago

    Melbourne, Victoria, Australia Lancemore Hotel Group Full time

    Located in the heart of the East End Theatre District, Melbourne CBD Part time opportunity available Access to exclusive benefit program #GetMORE @ Lancemore - Enjoy dozens of Benefits from Pet Leave to discounts both within the Lancemore Group, and through a variety of big retailers.Lancemore Crossley Street is seeking a Guest Service Agent needed to join...

  • Guest Services Agent

    1 week ago

    Melbourne, Victoria, Australia Lancemore Hotel Group Full time

    Lancemore Crossley St. MelbourneLocated in the heart of the East End Theatre District, Melbourne CBD Part time opportunity available Access to exclusive benefit program #GetMORE @ Lancemore - Enjoy dozens of Benefits from Pet Leave to discounts both within the Lancemore Group, and through a variety of big retailers.Lancemore Crossley Street is seeking a...

  • Hotel Manager

    1 week ago

    Melbourne, Victoria, Australia Clarion Suites Gateway Full time

    Hotel ManagerWho we areLocated in the city center of Melbourne, Clarion Suites Gateway is an all-suites four-star hotel under the international Clarion brand of Choice Hotels Asia - Pac, with over 270 hotels nationally.We are currently seeking an experienced and passionate Hotel Manager to join our Front Office Team on a full-time basis, this role is a...

  • Hotel Operations Supervisor

    1 month ago

    Melbourne, Victoria, Australia jobse Full time

    Who we areOur Mission is to inspire authentic and meaningful connections.Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet's most beautiful places, to build community, to engage with locals and fellow travellers, to work and enjoy new adventures.What the role isThe Operation Supervisor is responsible to check all...

  • F&B Supervisor

    1 week ago

    Melbourne, Victoria, Australia Hilton Hotels Full time

    JOB DESCRIPTIONAbout Hilton Melbourne Little Queen Street Hilton Melbourne Little Queen Street combines old world charm with modern luxuries This stunning hotel in the heart of the CBD features 244 stylish guest rooms, including 10 spacious suites, a restaurant and bar, fully equipped gym and meeting & event spaces.About the roleIn your new role as Food and...

  • F&B Supervisor

    1 week ago

    Melbourne, Victoria, Australia Hilton Full time

    About Hilton Melbourne Little Queen StreetHilton Melbourne Little Queen Street combines old world charm with modern luxuries This stunning hotel in the heart of the CBD features 244 stylish guest rooms, including 10 spacious suites, a restaurant and bar, fully equipped gym and meeting & event spaces.About the roleIn your new role as Food and Beverage...

  • F&B Supervisor

    4 weeks ago

    Melbourne, Victoria, Australia Hilton Full time

    About Hilton Melbourne Little Queen StreetHilton Melbourne Little Queen Street combines old world charm with modern luxuries This stunning hotel in the heart of the CBD features 244 stylish guest rooms, including 10 spacious suites, a restaurant and bar, fully equipped gym and meeting & event spaces.About the roleIn your new role as Food and Beverage...

  • F&B Supervisor

    4 weeks ago

    Melbourne, Victoria, Australia Hilton Full time

    About Hilton Melbourne Little Queen StreetHilton Melbourne Little Queen Street combines old world charm with modern luxuries This stunning hotel in the heart of the CBD features 244 stylish guest rooms, including 10 spacious suites, a restaurant and bar, fully equipped gym and meeting & event spaces.About the roleIn your new role as Food and Beverage...

  • Overnight Front Office Supervisor

    4 weeks ago

    Melbourne, Victoria, Australia DoubleTree by Hilton Hotel Melbourne - Flinders Street Full time

    This position is for Australian residents only or applicants who have the legal right to work in Australia, visa sponsorship opportunities are not available.About Hilton Melbourne Little Queen StreetHilton Melbourne Little Queen Street combines old world charm with modern luxuries This stunning hotel in the heart of the CBD features 244 stylish guest rooms,...