Senior Claims Manager

2 weeks ago

Melbourne, Victoria, Australia Gallagher AU Full time

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Gallagher is a global leader in Insurance broking, risk management and consulting, with over 39,000 employees worldwide in over 130 countries. We have a global reach with a local presence and pride ourselves on being a socially responsible and an ethical organisation expressed through our Shared Values, The Gallagher Way. We are proud to have been awarded, for the 13th consecutive year, the 2023 World's Most Ethical Companies by Ethisphere Institute as well as being one of Insurance Business Australia Top Insurance Employers and Forbes Best Employer for Women.

Reporting to the Head of Claims you will be responsible for building the Financial Lines claims team and offering, and developing and selling the value proposition to all Gallagher sales divisions.

You will personally handle some of the most complex and challenging claims that our clients have in these business lines.

You will also be part of the senior claims leadership team ensuring we provide market leading claims advocacy support for our clients.

About you

To be successful in this role, we are seeking an insurance professional with considerable experience in the management of Professional and Financial Lines claims and staff

You will be experienced in:

  • Planning, organising, controlling and directing of a group of Financial Lines Claims professionals
  • Leading a culture of claims advocacy
  • Overseeing and be involved where necessary of all large and potentially complicated claim related matters (financial lines focus) and assist claims personnel in ensuring the client gets the appropriate policy benefits
  • Working collaboratively with other Senior Claims Managers and Brokers
  • Large and complex losses, Claims with multiple co-insurers, Navigating the London and overseas insurance markets
  • Strong stakeholder management and the ability to communicate and negotiate difficult disputes
  • Developing effective working relationships and good influencing skills to work across the business
  • A deep understanding of insurance products and markets with Financial and Professional risks your primary focus (you'll be regarded as a market expert)
  • Passing on your knowledge to other Claims staff taking pride in seeing them professionally grow
  • The skills to work in a fast paced and dynamic business that does not sit still. Ambiguity isn't a problem for you

Gallagher Benefits – we offer great benefits and career development opportunities including tuition assistance; career development and training to build a personalised career pathway; wellbeing offerings; employee assistance program; additional weeks' Lifestyle leave; Gallagher Rewards for discounts at 350+ major retailers; Employee Stock Purchase Plan to invest in the company's growth potential; paid Volunteering days; and salary scarified superannuation options.

Apply now via our career's website, or for further information, please contact our Talent Acquisition team at

Any offer of employment and subsequent continuing employment is dependent upon the satisfactory completion of background checks by Gallagher or by an external third-party provider.

Gallagher is an Equal Employment Opportunity (EEO) employer committed to the principles of workplace diversity and inclusion. We welcome all people regardless of ethnicity, faith, sexual orientation, gender identity and lifestyle choices. We are committed to providing a working environment that embraces and values diversity, equity and inclusion.

Gallagher was founded by Arthur J Gallagher in a basement office in Chicago in 1927. Our Global Chairman, CEO and President, J Patrick Gallagher – Arthur's grandson – started as an intern in 1972 and has worked to carry on his family legacy. Gallagher has remained true to its origins and places a strong emphasis on maintaining a family feel, making it a unique culture for a global organisation.

Our Australian branch network includes 32+ branches, and we partner with more than 100,000 Australian businesses, from small businesses through to multinational corporations and iconic brands.

Gallagher was founded by Arthur J Gallagher in a basement office in Chicago in 1927. Our Global Chairman, CEO and President, J Patrick Gallagher – Arthur's grandson – started as an intern in 1972 and has worked to carry on his family legacy. Gallagher has remained true to its origins and places a strong emphasis on maintaining a family feel, making it a unique culture for a global organisation.

Our Australian branch network includes 32+ branches, and we partner with more than 100,000 Australian businesses, from small businesses through to multinational corporations and iconic brands.

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