Enquiries Coordinator

1 week ago


Bella Vista, New South Wales, Australia Care Connect Full time

Enquiries Coordinator

  • First contact point for customers
  • Inbound and outbound customer contact role
- $63k + super + (Pre-tax $15,900 salary packaging NFP)

  • Full Time permanent position with flexible work arrangements
  • Office located in Bella Vista, NSW

About Care Connect

Care Connect Life, made easier

About the Role

As an Enquiries Coordinator, you will:

  • Receive and direct all in coming phone and online contacts
  • Provide administration support for a range of activities
  • Conduct monthly survey of new clients initial experience with Care Connect
  • Work closely with the Referrals Advisers

About You
To be successful in the role you will be able to demonstrate:

  • Exceptional customer service and call management skills
  • Excellent planning, organisational, prioritisation and time management skills
  • Excellent interpersonal, communication (listening, written and verbal)
  • Highspeed and accurate data entry skills
  • Ability to identify and manage client escalations
  • Ability to promptly and sensitively manage high volumes of enquiries within expected and agreed standards
  • A commitment to treat others with respect and uphold privacy and confidentiality of client information
  • A sound understanding of the needs and experiences of people who receive community care services and of the community care system
  • Experience with inbound and outbound telephony, client database management and meeting service level agreements
  • Proficient level of computer literacy; with experience in the Microsoft Office suite and other systems, with an ability to adapt to new technologies

We Offer

  • Flexible working environment and a passionate team
  • Competitive salary including notforprofit salary packaging options
  • Five weeks annual leave
  • Option for monthly ADO

How to Apply,
Additional requirements

  • Completion of online psychometric assessments and reference checks
  • You must provide your current Working with Children Check, prior to employment
  • A statutory declaration confirming Australian residency. (An international police check/s may be required for nonresidents.)


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